Book Description
An easy, learn-by-doing introduction to hotel front office operations
Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office.
How It Works
The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting.
What It Covers
- Taking, changing, and canceling reservations (for individuals and groups)
- Checking in/registering walk-ins and guests with reservations
- Handling posting and folio management
- Performing tasks that involve housekeeping, maintenance, and other departments
- Running a full night audit and reading the reports
Book Description
- Written by a highly regarded, well-known figure in the field.
- Features a clear and accessible writing style.
- Contains new sections on the use of technology in the front office.
Customer Reviews:
Not Worth the high price!.......2004-01-07
One of the worst books I have ever read period! It's full of useless information, and it's not tailored to every property as it should.
Additionally, The book is filled with obsolete sample forms that no one uses (at least myself and those I know within the industry), making the VERY HIGH price inappropriate
In short, this book "could" be used as a theoritical introduction to the Front Office Management at some junior college's hospitality course, but not as a practical guide for hospitality professionals.
This reference has everything!!.......2002-10-10
They don't always teach you everything you need to know in hotel/motel management courses. This book includes all those unexpected situations that you might be faced with in the industry. It is informative and written in a way that is easy to read. A true friend in time of need.
Book Description
For Hotel Management training in both large chains and smaller organizations, as well as meeting professionals, this book introduces concepts of organization, communication, ethics and policy within a hotel. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives readers a “real world” understanding of the hotel industry balancing its past, present and future. This book portrays the nature and operation of hotels as they exist today. It reveals the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The Property Management System has dramatically changed hotel operations, therefore extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.
Customer Reviews:
Exceptional.......2002-03-01
Finally, a book that brings together all the aspects of Front Office with applicable Case Study's in each chapter. This is the type of text all Hospitality students must utilize.
Customer Reviews:
Front Office.......2007-02-08
It was the wrong book. Amazon did not provide an "edition" date so in return i got the wrong book.
Average customer rating:
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Managing Front Office Operations
Michael L. Kasavana , and
Richard M. Brooks
Manufacturer: Educational Institute of American Hotel & Mot
ProductGroup: Book
Binding: Paperback
 General
| Cooking, Food & Wine
| Subjects
| Books
General
| Education
| Nonfiction
| Subjects
| Books
Hotels & Inns
| Food & Lodging
| Reference & Tips
| Travel
| Subjects
| Books
ASIN: 086612179X |
Average customer rating:
- Basic Front Office Procedures
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Basic Hotel Front Office Procedures
Peter Renner
Manufacturer: Van Nostrand Reinhold Company
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
| Subjects
| Books
Hospitality, Travel & Tourism
| Industries & Professions
| Business & Investing
| Subjects
| Books
General
| Skills
| Business & Investing
| Subjects
| Books
General
| Cooking, Food & Wine
| Subjects
| Books
Food & Lodging
| Reference & Tips
| Travel
| Subjects
| Books
| Bed & Breakfast
| Dining
| Hotels & Inns
| Parks & Campgrounds
General
| Travel
| Subjects
| Books
ASIN: 0442016115 |
Book Description
This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.
Customer Reviews:
Basic Front Office Procedures.......2001-03-23
Like the title says it is basic. But someone should warn potential buyers that the book has not been updated since 1994.
I have been a front office manager for 2 years now and I thought that this book may help my front office clerks to learn some standard procedures. Instead I find that the book lists many outdated and unused procedures for "Reservation procedures", "Rooming procedures" and "Guest Accounting".
The last two chapters on communications and TA are helpful, but the information gained does not warrent the price listing.
Average customer rating:
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Check in--check out: Principles of effective front office management
Jerome J Vallen
Manufacturer: W. C. Brown Co
ProductGroup: Book
Binding: Unknown Binding
Management & Leadership
| Business & Investing
| Subjects
| Books
| Business Ethics
| Consolidation & Merger
| Decision-Making & Problem Solving
| Distribution & Warehouse Management
| Industrial
| Information Management
| Leadership
| Management
| Management Science
| Motivational
| Negotiating
| Operations Research
| Planning & Forecasting
| Pricing
| Production & Operations
| Project Management
| Quality Control
| Risk Assessment
| Statistics
| Strategy & Competition
| Systems & Planning
| Systems Analysis
| Teams
| Total Quality Management
| Training
General
| Cooking, Food & Wine
| Subjects
| Books
Look Inside Cookbooks
| Trip
| Specialty Stores
| Books
ASIN: 0697084051 |
Average customer rating:
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Effective Front Office Operations (Cbi Series in Hospitality/Foodservice Management)
Michael L. Kasavana
Manufacturer: CBI Pub. Co.
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Hospitality, Travel & Tourism
| Industries & Professions
| Business & Investing
| Subjects
| Books
Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
General
| Cooking, Food & Wine
| Subjects
| Books
Food & Lodging
| Reference & Tips
| Travel
| Subjects
| Books
| Bed & Breakfast
| Dining
| Hotels & Inns
| Parks & Campgrounds
ASIN: 0843622008 |
Product Description
Want to run a hotle or lodge? Hotel management broken down and covers averything from staffing the rooms division, reservation systems, room rates, registering guests, accounting for the guests stay, night audit, etc. Goes all the way to check-out, safety and security and even budgeting.
Book Description
Reveals the strategies and leadership behaviors required to manage and integrate fundamental change. Uses illustrative examples of CEOs who have successfully led radical rethinking of purpose and priorities, vision, and the very structure and functions of the organization itself.
Customer Reviews:
too abstact.......2003-06-15
This book is too abstact for practitioners. I recommend "Strategic Organizational Change" by Beitler. Beitler is a practitioner.
Some Good Stuff if Your Patience is Strong Enough.......2002-12-19
As a student of change and one who writes and consults on the subject I found this pretty academic and full of theory. These folks get connected at the top of companies and then feedback to everyone what they observe from the mountaintop. What they dont seem to consider is whats happening along the way up - since they fly with the executives. There are a few scraps in here if you have time to find them. Average at best.
Gets to the heart of the matter.......1999-05-09
This excellent text on change management focuses on the role that human nature and psychology play in management, and offers wise advice on how to implement significant change, such as in the transition from a project management based organization to a TQM or balanced scorecard (continuous) management process, or to support business process improvements or reengineering. It is optimistic and helpful -- and short enough to give to your senior managers. Get several copies and pass around; this is a low-cost/low-risk way to get change management started in your organization.
Average customer rating:
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By Life's Grace: Musings on the Essence of Social Change
Fran Peavey
Manufacturer: New Society Pub
ProductGroup: Book
Binding: Paperback
General
| Biographies & Memoirs
| Subjects
| Books
General
| Politics
| Nonfiction
| Subjects
| Books
General
| Sociology
| Social Sciences
| Nonfiction
| Subjects
| Books
History
| Sociology
| Social Sciences
| Nonfiction
| Subjects
| Books
ASIN: 0865712859 |
Average customer rating:
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Natural Kinds and Conceptual Change (Cambridge Studies in Philosophy and Biology)
Joseph LaPorte
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Hardcover
General
| Philosophy
| Nonfiction
| Subjects
| Books
Logic & Language
| Philosophy
| Nonfiction
| Subjects
| Books
General
| Science
| Subjects
| Books
General
| History & Philosophy
| Science
| Subjects
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Nonfiction
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Science
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 0521825997 |
Book Description
According to the received tradition, the language used to refer to natural kinds in scientific discourse remains stable even as theories about these kinds are refined. Hence, scientists discover, rather than stipulate, that sentences like 'Whales are mammals, not fish' are true. In this illuminating book, Joseph LaPorte argues that scientists do not discover that sentences about natural kinds, like 'Whales are mammals, not fish', are true rather than false. Instead, scientists find that these sentences were vague in the language of earlier speakers, and they refine the meanings of the relevant natural-kind terms to make sentences true. Hence, scientists change the meanings of these terms. This conclusion prompts LaPorte to examine the consequences of this change in meaning for the issue of incommensurability and for the progress of science.
Average customer rating:
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The Essence of Change (The Essence of Management)
Liz Clarke
Manufacturer: Prentice Hall Trade
ProductGroup: Book
Binding: Paperback
General
| Organizational Behavior
| Business & Investing
| Subjects
| Books
Organizational Change
| Organizational Behavior
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
Management & Leadership
| Business & Investing
| Subjects
| Books
| Business Ethics
| Consolidation & Merger
| Decision-Making & Problem Solving
| Distribution & Warehouse Management
| Industrial
| Information Management
| Leadership
| Management
| Management Science
| Motivational
| Negotiating
| Operations Research
| Planning & Forecasting
| Pricing
| Production & Operations
| Project Management
| Quality Control
| Risk Assessment
| Statistics
| Strategy & Competition
| Systems & Planning
| Systems Analysis
| Teams
| Total Quality Management
| Training
ASIN: 0130302228 |
Book Description
This digital document is an article from The Register-Guard (Eugene, OR), published by The Register Guard on November 30, 2002. The length of the article is 1254 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Time is of the essence for Duck basketball.(Sports)(UO men: Changes in starting times begin with tonight's 6 p.m. game.)
Publication:
The Register-Guard (Eugene, OR) (Newspaper)
Date: November 30, 2002
Publisher: The Register Guard
Page: D1
Distributed by Thomson Gale
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Hotel Front Office Management
Hotel Operations Simulation and Auditing Manual
Front Office Operations & Management
Managing Front Office Operations
Check In; Check Out: Managing Hotel Operations (7th Edition)
