Winning Score: How to Design and Implement Winning Scorecards (Quality Management)

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A wonderful resource

First Ask: Are You Competing in the Right Game?

Essential for mature organizations

Winning Score: How to Design and Implement Winning Scorecards (Quality Management)
Mark Graham Brown
Manufacturer: Productivity Press
ProductGroup: Book
Binding: Hardcover

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Keeping Score: Using the Right Metrics to Drive World Class Performance

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ASIN: 1563272237

Book Description

Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

Identify strengths, weaknesses, opportunities, and threats.
Design data collection strategies.
Link the scorecard to other systems in an organization.
Develop a performance index.
Avoid the top 10 measurement mistakes.

In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.

Click here for the introductory chapter

A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

Customer Reviews:

A wonderful resource.......2004-05-12

Mark Graham Brown has produced another useful, direct, and informative business book. I found the checklists and interview questions especially helpful in my executive coaching and consulting practice.

A couple of clients dampened my enthusiasm with concerns over terminology and level of sophistication for implementation, but the material actually helped me to pinpoint their concerns and address their questions. If you're doing Scorecards, get this book.

First Ask: Are You Competing in the Right Game?.......2001-10-26

Zarate has written an first-rate review of this excellent book but may unintentionally suggest that the value of the book will be greatest for "mature" organizations when, in fact, small-to-midsize organizations also have an urgent need to "design and implement scorecards" by which to obtain accurate measurements of various kinds. My own opinion is that their need is indeed greater because they have fewer resources available and narrower margins for error. Therefore, organizational waste and incompetence can have much greater impact. Aphorisms which endure express an essential truth. For example, "You can't manage what you can't measure." There may be some exceptions but not many. What Brown accomplishes in this book is to provide and then explain a cohesive, comprehensive, and cost-effective system which accommodates most organizations' needs for operational metrics and plans, for strategic metrics and plans, and then for implementation of the "scoreboard" after it has been devised. He identifies ten "Mistakes" which create barriers to addressing these separate but related needs:

1. Tracking output/outcome metrics that cannot be influenced or controlled

2. Gathering data that tells you what you already know

3. Gathering data for its own sake

NOTE: Brown and I apparently disagree about "data" which I consider a plural.

4. Relying heavily [too heavily] on customer satisfaction surveys

5. Executives focusing on detailed metrics

6. Measures that are not linked to the strategic plan

NOTE: Kaplan and Norton have much of great value to said about this in their most recent book, The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment

7. Failing to define Practical Correlations between [and among] key metrics

8. Reporting data that is difficult to read and analyze

9. "Superstitious" process metrics

10. Measures that drive the wrong performance

Brown explains how and why such "Mistakes" are made, how to correct them, and also how to avoid repeating them. For purposes of illustration, let's say your organization needs to improve performance in these three areas: Cycle Time, First Pass Yield, and On-Time Delivery. Although separate, they are also interdependent. Obviously there are problems which need to be solved. More often than not, a corrective action responds to symptoms rather than to root causes. We all know that many (most?) of those involved in any organizational process (regardless of nature and extent) fear change, resent what they perceive to be criticism of their performance, and will therefore resist (perhaps sabotage) efforts to transform the status quo. Hence the importance of formulating the correct metrics, applying them where they will generate the data needed, and -- meanwhile -- ensuring that the "score" kept is appropriate to whatever "game" is being played.

Essential for mature organizations.......2001-09-17

This book goes a long way towards helping organizations actually implement balanced scorecards instead of giving them lip service. It also shows what to measure and why, and gives a list of measurement mistakes that render many company's balanced scorecard efforts meaningless.

Unlike Kaplan's and Norton's seminal (and decade old) book, "The Balanced Scorecard", this book is short on theory and heavy on practical applications. This is not a criticism of "The Balanced Scorecard" - just recognition of the fact that in the ensuing decade since that book was first published there have been lesson's learned about what does and does not work. The author distills these lesson's learned into this slim, content-filled book.

What I like most is the author clearly links metrics to vision, mission and strategy. This is what a balanced scorecard is supposed to be about, but this is not always so in practice. He also sorts out the difference between basic business indicators and critical success factors, which is augmented by an outstanding discussion (throughout the book) on top measurement mistakes, and a liberal sprinkling of tips throughout the book.

Probably the most valuable parts of the book are Part 3, where step-by-step procedures are given to implement an *effective* scorecard, and the appendices which contain case studies drawn from real organizations and actual scorecards. The examples given are worth their weight in gold and elevate this book from the theoretical to realistic and practical. My highest recommendation and 5 solid stars.

Book Description

Safety and Health Essentials is the leading introductory guide to industrial safety and health. Written by a team of specialist contributors, under the editorship of William Martin, the book covers all aspects of safety management and will be a companion to the more detailed treatment found in Industrial Safety & Hygiene Handbooks.

The book is most useful to small companies that do not have or cannot afford a full-time safety officer and to business managers and human resources staff who have responsibilities for health and safety issues in the workplace. The book will cover all the most recent developments in health and safety laws, standards, techniques, and practices.

Provides a leading introductory guide to industrial safety and health
Specialist contributors cover all aspects of safety management, including recent developments in the field
Offers an extremely useful tool to business managers and human resources staff with health and safety responsibilities, as well as to small companies that cannot afford a full-time safety officer

Ergonomics Of Working Postures: Models, Methods And Cases: The Proceedings Of The First International Occupational Ergonomics Symposium, Zadar, Yugoslavia, ... Ergonomics Symposium//Proceedings)

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Ergonomics Of Working Postures: Models, Methods And Cases: The Proceedings Of The First International Occupational Ergonomics Symposium, Zadar, Yugoslavia, ... Ergonomics Symposium//Proceedings)

Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover

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ASIN: 0850663385

Workplace Safety: A Guide for Small and Midsized Companies

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Helpful guidance on keeping your workplace safe
Excellent Resource for a New Safety Professional
Practical, very well-written, and so useful !
Usable, valuable, readable, and refreshing!
If safety is important, Workplace Safety is a "must read".

Workplace Safety: A Guide for Small and Midsized Companies
Dan Hopwood , and Steve Thompson
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

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Ultimate Guide to Workers' Compensation Insurance (Entrepreneur Magazine's Ultimate Books)

ASIN: 0782136044

Book Description

Workplace Safety: A Guide For Small & Mid-Sized Companies, by Dan Hopwood and Steve Thompson, uses a straight-forward approach to creating the basic elements of a successful safety program. This book will provide updated information and real world examples illustrating how to prevent as well as confront the common health and safety issues that arise in the workplace. It includes information on core OSHA regulatory requirements, safety needs assessment, workers' compensation and insurance, disaster and emergency planning, ergonomics, risk management and loss prevention, injury management, incident investigation, workplace security, best practices, and workplace safety culture formation.

Customer Reviews:

Helpful guidance on keeping your workplace safe .......2007-07-19

Many workplaces seem quite safe. There are no open mine-shafts to fall into, no baths of sulfuric acid to spill, no explosives lying about ready to be ignited. And yet, according to professional safety consultants Dan Hopwood and Steve Thompson, every workplace needs a detailed, current and well-documented program to protect the health and safety of employees. While the hazards have changed, the risk of injury remains. Rather than spiraling down a mine-shaft, a worker might get a repetitive stress injury. Rather than spilling acid in the doughnuts, a worker might pull a muscle lifting a heavy box. Rather than dropping a cigarette onto some dynamite, a worker might inhale an irritant that causes a chronic lung condition. In each case, the results can include missed work, disrupted lives, insurance claims that increase your premiums and fines for regulatory violations. This brief book will help you avoid all that, whether you are just starting your safety program or re-engineering it. Many checklists and useful appendices nicely complement the text. We feel safe recommending this sensible guide.

Excellent Resource for a New Safety Professional.......2007-03-12

Steve and Dan have written a concise book that outlines step-by-step what all new safety professionals need to know in order to create a positive safety culture within their organizations. The Appendix, References and Resources sections are the best I have ever seen. For any person given the responsibility of safety management and who want to "save lives, prevent injuries and illnesses and protect their companies from financial harm", this is the place to begin. Thank you Steve and Dan for this contribution to protect our workforce, and help to ensure that everyone has a chance to go home safe each night to their families.

Practical, very well-written, and so useful !.......2007-03-07

Dan and Steve successfully put together not just a well-written book loaded with many outstanding hints and ideas, they also included so many practical tools that the small to medium sized business can begin using immediately to improve workplace safety. It should be a "must read" for any business if they are really serious about this often overlooked issue. If just some of the ideas suggested by Dan and Steve are implemented, it can have a dramatic impact not only on employee safety and morale, but bottom-line profits as well. Thanks Dan and Steve !!

Usable, valuable, readable, and refreshing!.......2007-03-01

Finally . . . a user-friendly, efficient, and effective risk managment and loss control tool for everyday business. Workplace Safety will actuall save lives, prevent injuries and illnesses, and help every reader to avoid the financial hardship and administrative nightmare associated with any injury. Thank you Steve and Dan for bringing safety out of the classroom and putting it on the front line where it belongs.

If safety is important, Workplace Safety is a "must read"........2007-02-28

Steve and Dan have written a book that is a "must have" for those looking for a comprehensive but easy to follow resource around which to build an effective workplace safety program. It provides the perfect mix of well-thought-out strategy and practical tools to address illness and injury in the workplace. It is an easy read but it has the depth necessary to make a difference. I strongly recommend it to anyone interested in creating a safe working environment.

Practical Health and Safety Management for Small Businesses

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Practical Health and Safety Management for Small Businesses
Jacqueline Jeynes
Manufacturer: Butterworth-Heinemann
ProductGroup: Book
Binding: Paperback

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ASIN: 0750646802

Book Description

Looking at the needs of small businesses, this book takes you through all the aspects of Health and Safety management in a small business step-by-step. It takes a straightforward, practical approach to identifying, organising and managing Health, Safety and Fire risks in your business. Whatever your motivation for choosing this guide, it will provide a sound basis for establishing a system or approach that is relevant to the individual business concerned.

Practical Health and Safety Management for Small Businesses will help you to identify all the potential hazards, offering advice on how best to look after your employees and how to manage Health and Safety in your business. It has been produced as a direct result of recent research, based on discussions with Health and Safety Inspectors, the Fire Authorities, Insurance representatives, Health and Safety professionals, and of course, Small Businesses themselves. Taking into account the practical issues faced in small business units, this guide takes you through all the main aspects of managing fire, health and safety step-by-step.

Practical Health and Safety Management for Small Businesses will help you establish a system that you can maintain, add-to and keep up-to-date as official regulations and your needs change. It is NOT a legal textbook, but IS a practical guide on how to establish an approach to organising and managing these issues. While following this guide cannot guarantee that your business now fully complies with all the relevant legislation that applies to it, it does enable you to demonstrate to others that you have made a reasonable attempt at bringing all these different elements together in a structured, holistic way.

Full of practical advice sample Site Plans and Checklists, photographs and industry-specific sections, Practical Health and Safety Management for Small Businesses will prove an invaluable guide for all those involved in running smaller business units, as well as those offering support, advice or guidance to SMEs.

The author, Jacqueline Jeynes, has run her own small business for 13 years and has represented the concerns of UK small firms internationally for seven years, through the Federation of Small Businesses' Policy unit. She has appeared in 10 BBC TV programmes on health and safety in small firms and is currently a UK member of the Advisory Committee to the European Commission on Safety, Health and Hygiene.

This book takes a straightforward and practical approach to identifying,organising and managing Health and Safety in your business

Fire Safety-risk Assessment: Small And Medium Places of Assembly (Fire Safety Employers Guide)

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Fire Safety-risk Assessment: Small And Medium Places of Assembly (Fire Safety Employers Guide)
Odpm
Manufacturer: Stationery Office
ProductGroup: Book
Binding: Paperback

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Assessing ISO 9001:2000 for Your Business: Key Elements and Strategies

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Assessing ISO 9001:2000 for Your Business: Key Elements and Strategies
Taormina Tom
Manufacturer: Government Institutes
ProductGroup: Book
Binding: Paperback

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Book Description

This book provides the concrete facts about the new ISO 9001:2000 standard that you need to make informed recommendations and decisions about implementing an ISO 9000 program. To eliminate confusion, the authors provide in-depth discussion on the 2000 revision and provide clear, concise, and factual information about the revision's impact. Using every day business terminology, the examine implementation strategies in small, medium, and large-sized companies and prepare readers for life after initial certification.

Chemical Safety Manual for Small Businesses: Guides for Managers, Administrators, and Employees

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Chemical Safety Manual for Small Businesses: Guides for Managers, Administrators, and Employees

Manufacturer: Amer Chemical Society
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Crisis Response and Emergency Action Plan

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Crisis Response and Emergency Action Plan
Lance K. Paris
Manufacturer: Safety Pubns
ProductGroup: Book
Binding: Spiral-bound

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Book Description

OSHA inspectors are targeting businesses across the United States for compliance with the Emergency Action Plan regulation, 29 CFR 1910.38(a), to ensure employee safety in case of fire, earthquake or other disasters. Violators are being cited up to $7,000.00 for non-compliance. Safety Publications has developed The Crisis Response and Emergency Action Plan to help you meet the mandated requirements with a complete ready-to-implement program. The Crisis Response and Emergency Action Plan contains over 60 information-packed pages with complete policies and procedures. Just fill in your Company information, copy onto your letterhead, and you're ready to go. Special Response Procedures for Fire and Natural Disasters, Major Injuries, Bomb Threats, Workplace Violence, and more.

Electricity and Flammable Substances: A Short Guide for Small Businesses - IChemE

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Electricity and Flammable Substances: A Short Guide for Small Businesses - IChemE
Inter-institutional Group on the Classification of Hazardous Locations , and Inter-institutional Group on the Classif
Manufacturer: Institution of Chemical Engineers
ProductGroup: Book
Binding: Paperback

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Product Description

This report from the Inter-Institutional Group on the Classification of Hazardous Locations (IIGGHL) is aimed at users rather than producers of flammable liquids and gases. It describes how to minimise the risk from fires and explosions caused by electrical discharges. The typical extent of hazardous zones around a storage tank, the design features that make a tank safer, siting of the tank, and where electrical equipment should and should not be placed are all detailed.

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