The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
Average customer rating: 4.5 out of 5 stars
  • A Knowledge Management Classic
  • The Practicality of Knowledge
  • Insightful!
  • Putting the knowledge economy on a sound business foundation
  • Knowledge as Wealth
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
Karl Erik Sveiby
Manufacturer: Berrett-Koehler Publishers
ProductGroup: Book
Binding: Hardcover

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ASIN: 1576750140

Book Description

New strategies for business success based on shifting the focus from information to knowledge
-- Fifty percent of the fastest-growing companies in the U.S. can be described as "knowledge companies" -- those that employ highly skilled, highly educated people who sell their knowledge rather than products
-- Provides tools for measuring intangible assets such as competent and creative employees, patents, brand names, and company reputation
-- Some archetypal knowledge companies are consultancy firms, advertising agencies, software companies, and architecture firms

Few of today's companies improve performance through knowledge or learning. This is because few managers understand how to make a business of knowledge. They focus on explicit knowledge -- information -- instead of implicit human knowledge. Investing in information technology instead of in people, they only know how to measure performance in money.

This ground-breaking book offers practical advice and rules of thumb for designing a business strategy that focuses on knowledge as an intangible asset. It begins by outlining the differences between information-focused strategies (such as adding chips to a manufacturer's product line) and knowledge-focused strategies (such as seeking returns in long term customer relationships, ideas and learning, and research and development). Measuring the knowledge-based assets of a company explains why, for example, Microsoft is valued at 40 times its worth on paper.

In eight chapters, Sveiby assembles a veritable toolbox of knowledge-based management techniques to enable managers to meet the new business challenges of the coming century.

Customer Reviews:

4 out of 5 stars A Knowledge Management Classic.......2004-12-17

This was probably the first book on knowledge management that really paid any attention to the bottom line, or what km can do for it. While the concepts might be abstract without a brief primer on organization development the overall message is not beyond the reach of the average reader. I will say that it may be time for an update as the author was seemingly taken with "boom" economics and used said examples to emphasise his points. What is clear is that while his examples are powerful in the context of the time frame in which they were written they can still be applied to the economic environment now faced by many organizations. Overall I would recommend this book to someone looking to familiarize themselves with some of the underpinnings of KM or in the earliest stages of the development of a km practice.

4 out of 5 stars The Practicality of Knowledge.......2002-02-17

Book Review - Joe Pulichino, Doctoral Student, Pepperdine University; President, Athena Learning Group

The New Organization Wealth - Managing and Measuring Knowledge-Based Assets is quite a practical book for managers seeking to get theirs arms around those intangible corporate assets that cannot be easily measured. It's also valuable for those in the fields of knowledge management and corporate education who are wrestling with ways to facilitate the development and productivity of their organization's human competencies.

Although Sveiby's argument that intangible assets can account for the difference between a company's market capitalization and its net book value may not seem so persuasive since the dot.com collapse, his categorization of those assets as "employee competence", "internal structure", and "external structure" is useful as a way of thinking about the character and value of knowledge in an organization. Much more so than the vague catch-all asset of "good-will", knowledge, though also intangible, is an asset that can be created, managed, and measured, and can serve as the focal point for developing a strategic business model. Sveiby demonstrates this through a wide range of case studies.

Especially useful is his "radical notion" that "information is meaningless and of low value". When we consider how much money and human resources are expended on technologies that collect, store, and retrieve information, this will be an uncomfortable notion for many. However, Sveiby, supported by Michael Polanyi's theory of tacit knowledge (The Tacit Dimension, 1967), makes clear that information does play a role in knowledge creation and transfer. As a means of broadcasting articulated knowledge, information provides raw material, the stuff out of which people create knowledge through their interaction with it and with each other. Knowledge thus created is called competency by Sveiby and is defined as the "capacity to act".

Sveiby then introduces the subject of managing intangible assets by making useful distinctions between the roles of professionals and mangers in the "knowledge organization". He discusses how their competencies are best managed and transferred so that the flow of knowledge through the organization (its internal structure) leads to greater efficiency and effectiveness in managing the flow of knowledge in customer and supplier relationships (its external structure). His model leaves business managers with a choice between a knowledge-focused strategy, which "earns increasing returns primarily from intangible assets", and an information-focused strategy, which "earns increasing returns from adapting to information technology".

To account for it all, Sveiby lays out a non-financial system for measuring intangible assets. While providing some thoughtful perspectives on how one might do this, it is not clear that in the end these forms of measurement have the same utility and precision that financial measurements do. It is fair to say, however, that these types of measures, which include surveys, indices, ratios, and rates of changes, do offer indicators that can help to monitor actions that will develop, maintain, and grow these assets.

In the final paragraph of the book, Sveiby admits, "I do not believe that the information in a book such as this can really change anything", and in saying so remains true to his thesis: "The only valuable knowledge is that which equips us for action and that kind of knowledge is learned the hard way - by doing." He invites his readers to experiment with the information in his book and by doing so turn it into knowledge. The practicality of The New Organization Wealth - Managing and Measuring Knowledge-Based Assets is therefore dependent on what the reader does with the information it contains.

4 out of 5 stars Insightful!.......2001-06-01

Business is business, they say, but the knowledge management business is something else entirely. Author Karl Erik Sveiby earned his doctorate with a thesis that draws an interesting distinction between information and knowledge. This book owes a great deal to the research in that thesis, although some of the subtleties were probably lost in the translation after it was presented at Stockholm University. Dr. Sveiby offers managers a plausible structure for stratifying their employees. He provides a solid rationale to justify rationing resources and information. We [...] recommend this book to knowledge managers. Professionals who feel they are not receiving adequate support, information, or compensation from managers also will find succor in these theories.

4 out of 5 stars Putting the knowledge economy on a sound business foundation.......2000-11-14

To this day, Sveiby's "New Organizational Wealth" stands apart in that the book remains one of the few to make a serious attempt to place the benefits of the somewhat nebulous concept of the knowledge economy on a sound economic and business foundation. (Paul Strassman takes a similar approach, but more towards the macroeconomic level, in his articles in Knowledge Management magazine.)

Readers of the "New Organizational Wealth" will likely want to visit Sveiby's web site to get access to some of the tools he has since developed to help implement systems to measure and improve upon a company's intangible assets.

4 out of 5 stars Knowledge as Wealth.......2000-04-05

There is a thirst for understanding how to manage the "new" companies that are knowledge based rather than founded on product manufacturing. Here is a book to help with that quest. Sveiby explains that, as an example, the public was willing to pay, in 1995, an average price of $70 for Microsoft when their book value was about $7. In other words, the shareholders saw about $9 of additional value for every $1 of tangible assets on Microsoft's books. There is no entry on Microsoft's balance sheet for that $9, and it represents a major trend in our "post industrial" economy. How do we manage such an illusive asset? Sveiby steps us through (1) understanding the era of knowledge Organizations, (2) managing intangible assets, and (3) measuring intangible assets. There are practical examples of measuring systems, how to organize a company to maintain and transfer knowledge, and keys to developing professional competence. Sveiby defines, for the purpose of this book, knowledge as "a capacity to act." "One's capacity to act is created continuously by a process-of-knowing. In other words, it is contextual. Knowledge cannot be separated from its context. The notion also implies teleological purpose. I believe that the human process-of-knowing is designed by nature to help us survive in an often hostile environment." I learned about the professional's three life cycles - the super star, the statesman, and the normal professional. I learned about the classic problem of organic growth in our knowledge organizations. And I re-learned that "it takes time, experience, and mental effort to turn information into useful knowledge. And since recipients cannot know until afterward whether it was worth spending that time, information that turns out to be worthless is really worth less than nothing." For those trying to understand the new business model, this book is well worth the time and effort. It will help you move your company into the modern age.
Employee Benefits: Valuation, Analysis and Strategies (Employee Benefits Human Resources Library)
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    Employee Benefits: Valuation, Analysis and Strategies (Employee Benefits Human Resources Library)
    Steven G. Vernon
    Manufacturer: John Wiley & Sons
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    Binding: Hardcover

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    Environment, Ethics & Behavior: The Phychology of Envirmental Valuation & Degradation (New Lexington Press Management Series)
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      Environment, Ethics & Behavior: The Phychology of Envirmental Valuation & Degradation (New Lexington Press Management Series)
      Max H. Bazerman
      Manufacturer: Lexington Books
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      Human Resource Valuation: A Guide to Strategies and Techniques
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        Human Resource Valuation: A Guide to Strategies and Techniques
        Janice Monti-Belkaoui , and Ahmed Riahi-Belkaoui
        Manufacturer: Quorum Books
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        ASIN: 0899309313

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        Not only are employees an organization's most important asset, but their value and contributions to the organization's financial success can be accounted for and disclosed to users of accounting information. The authors argue persuasively for better accounting strategy in the human resource context, then identify three ways to implement it: 1) through human resource accounting, disclosable in annual reports; 2) through employee reporting; and 3) the application of value-added reporting which reveals the contribution that labor makes to the firm's wealth. The result is a unique, timely guide, presented in a way that management professionals, as well as academicians and researchers, can understand and apply.
        Value of Pensions in Divorce (Family Law Library)
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          Value of Pensions in Divorce (Family Law Library)
          Marvin Snyder
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          ASIN: 0471571199
          Convention center plays host to elite corps of convention planners; San Diego pitches decision-makers for future dates.(TOURISM): An article from: San Diego Business Journal
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            Convention center plays host to elite corps of convention planners; San Diego pitches decision-makers for future dates.(TOURISM): An article from: San Diego Business Journal
            Connie Lewis
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            ASIN: B000MGV2HM
            Release Date: 2007-01-09

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            This digital document is an article from San Diego Business Journal, published by Thomson Gale on December 4, 2006. The length of the article is 460 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

            Citation Details
            Title: Convention center plays host to elite corps of convention planners; San Diego pitches decision-makers for future dates.(TOURISM)
            Author: Connie Lewis
            Publication: San Diego Business Journal (Magazine/Journal)
            Date: December 4, 2006
            Publisher: Thomson Gale
            Volume: 27 Issue: 49 Page: 10(1)

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            Making technology pay.: An article from: Industrial Management
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              Making technology pay.: An article from: Industrial Management
              Reginald Tomas Yu-Lee
              Manufacturer: Institute of Industrial Engineers, Inc. (IIE)
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              ASIN: B0008DKFIQ
              Release Date: 2005-07-31

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              This digital document is an article from Industrial Management, published by Institute of Industrial Engineers, Inc. (IIE) on July 1, 2003. The length of the article is 3765 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

              Citation Details
              Title: Making technology pay.
              Author: Reginald Tomas Yu-Lee
              Publication: Industrial Management (Magazine/Journal)
              Date: July 1, 2003
              Publisher: Institute of Industrial Engineers, Inc. (IIE)
              Volume: 45 Issue: 4 Page: 15(6)

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              Managers beware: lack of integrity costs $$$. (Op-Ed).(Editorial): An article from: Business Record (Des Moines)
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                Managers beware: lack of integrity costs $$$. (Op-Ed).(Editorial): An article from: Business Record (Des Moines)
                Mike Lovell
                Manufacturer: Thomson Gale
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                Binding: Digital

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                ASIN: B0008DD3SK
                Release Date: 2005-09-28
                Reward systems and NSF university research centers: the impact of tenure on university scientists' valuation of applied and commercially relevant research.(National ... An article from: Journal of Higher Education
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                  Reward systems and NSF university research centers: the impact of tenure on university scientists' valuation of applied and commercially relevant research.(National ... An article from: Journal of Higher Education
                  P. Craig Boardman , and Branco L. Ponomariov
                  Manufacturer: Thomson Gale
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                  ASIN: B000NUW1EA
                  Release Date: 2007-02-27

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                  This digital document is an article from Journal of Higher Education, published by Thomson Gale on January 1, 2007. The length of the article is 8114 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                  Citation Details
                  Title: Reward systems and NSF university research centers: the impact of tenure on university scientists' valuation of applied and commercially relevant research.(National Science Foundation)
                  Author: P. Craig Boardman
                  Publication: Journal of Higher Education (Magazine/Journal)
                  Date: January 1, 2007
                  Publisher: Thomson Gale
                  Volume: 78 Issue: 1 Page: 51(20)

                  Distributed by Thomson Gale
                  Accounting model for the valuation of human resources (Occasional paper - Department of Business Studies, Massey University ; no. 21)
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                    Accounting model for the valuation of human resources (Occasional paper - Department of Business Studies, Massey University ; no. 21)
                    Hisham Fadel
                    Manufacturer: Dept. of Business Studies, Massey University
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                    Binding: Unknown Binding

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                    ASIN: B0006D1G54

                    Who Wants to be a Scientist?: Choosing Science as a Career
                    Average customer rating: 5 out of 5 stars
                    • Useful Book
                    • I would recommend it to whoever wants to do research
                    • An entry handbook for all new graduate student
                    Who Wants to be a Scientist?: Choosing Science as a Career
                    Nancy Rothwell
                    Manufacturer: Cambridge University Press
                    ProductGroup: Book
                    Binding: Paperback

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                    ASIN: 0521520924

                    Book Description

                    As careers in science have become increasingly demanding, they require much more than a keen scientific mind and practical ability. If you are considering a career in research, have already embarked on your career and want to succeed, are uncertain which route to take or advise, train or supervise scientists, this book offers some helpful advice. Nancy Rothwell, a senior scientist with extensive experience training scientists and communicating with the public, covers topics ranging from choosing a PhD or postdoctoral position, successful interviews and preparing your cv to managing your supervisor; how to give successful talks, publish high quality papers and become known within your field. Broader aspects of science which are so important today are also covered, including ethics and fraud, intellectual property and exploitation and disseminating science to the public.

                    Download Description

                    As careers in science have become increasingly demanding, they require much more than a keen scientific mind and practical ability. If you are considering a career in research, have already embarked on your career and want to succeed, are uncertain which route to take or advise, train or supervise scientists, this book offers some helpful advice. Nancy Rothwell, a senior scientist with extensive experience training scientists and communicating with the public, covers topics ranging from choosing a PhD or postdoctoral position, successful interviews and preparing your cv to managing your supervisor; how to give successful talks, publish high quality papers and become known within your field. Broader aspects of science which are so important today are also covered, including ethics and fraud, intellectual property and exploitation and disseminating science to the public.

                    Customer Reviews:

                    5 out of 5 stars Useful Book.......2007-01-12

                    The book is good for students who want to be scientists. It mentions many details to be take care of during the process of study.

                    5 out of 5 stars I would recommend it to whoever wants to do research.......2006-08-25

                    It analyzed both the technical and non-technical aspects of today's research life. the advice is practical and helpful.

                    I felt lucky to have found a book like this.

                    5 out of 5 stars An entry handbook for all new graduate student.......2004-08-26

                    This book is the top 5% of its category. Dr Rothwell's many years observation and experience in scientific research environment definitely will light up all the younger mind. Read this book before you enter your graduate school!
                    Turkey: missing Bill Clinton: Turkey wants an American president who appreciates its strategic importance and recognizes its sovereign rights.: An article from: Bulletin of the Atomic Scientists
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                      Turkey: missing Bill Clinton: Turkey wants an American president who appreciates its strategic importance and recognizes its sovereign rights.: An article from: Bulletin of the Atomic Scientists
                      Mustafa Kibaroglu
                      Manufacturer: Educational Foundation for Nuclear Science, Inc.
                      ProductGroup: Book
                      Binding: Digital

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                      Science & TechnologyScience & Technology | Subjects | e-Docs | Formats | Books
                      ASIN: B000828642
                      Release Date: 2005-07-31

                      Book Description

                      This digital document is an article from Bulletin of the Atomic Scientists, published by Educational Foundation for Nuclear Science, Inc. on March 1, 2004. The length of the article is 1659 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                      Citation Details
                      Title: Turkey: missing Bill Clinton: Turkey wants an American president who appreciates its strategic importance and recognizes its sovereign rights.
                      Author: Mustafa Kibaroglu
                      Publication: Bulletin of the Atomic Scientists (Refereed)
                      Date: March 1, 2004
                      Publisher: Educational Foundation for Nuclear Science, Inc.
                      Volume: 60 Issue: 2 Page: 30(3)

                      Distributed by Thomson Gale
                      Who wants to be a millionaire? .(book on unsolved mathematical problems)(Book Review): An article from: American Scientist
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                        Who wants to be a millionaire? .(book on unsolved mathematical problems)(Book Review): An article from: American Scientist

                        Manufacturer: Sigma Xi, The Scientific Research Society
                        ProductGroup: Book
                        Binding: Digital

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                        ASIN: B0008D9PC8
                        Release Date: 2005-07-31

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                        8. 30 Days to a Happy Employee: How a Simple Program of Acknowledgment Can Build Trust and Loyalty at Work
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