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The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
Karl Erik Sveiby Manufacturer: Berrett-Koehler Publishers ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 1576750140 |
Book Description
New strategies for business success based on shifting the focus from information to knowledgeFew of today's companies improve performance through knowledge or learning. This is because few managers understand how to make a business of knowledge. They focus on explicit knowledge -- information -- instead of implicit human knowledge. Investing in information technology instead of in people, they only know how to measure performance in money.
This ground-breaking book offers practical advice and rules of thumb for designing a business strategy that focuses on knowledge as an intangible asset. It begins by outlining the differences between information-focused strategies (such as adding chips to a manufacturer's product line) and knowledge-focused strategies (such as seeking returns in long term customer relationships, ideas and learning, and research and development). Measuring the knowledge-based assets of a company explains why, for example, Microsoft is valued at 40 times its worth on paper.
In eight chapters, Sveiby assembles a veritable toolbox of knowledge-based management techniques to enable managers to meet the new business challenges of the coming century.
Customer Reviews:
A Knowledge Management Classic.......2004-12-17
The Practicality of Knowledge.......2002-02-17
The New Organization Wealth - Managing and Measuring Knowledge-Based Assets is quite a practical book for managers seeking to get theirs arms around those intangible corporate assets that cannot be easily measured. It's also valuable for those in the fields of knowledge management and corporate education who are wrestling with ways to facilitate the development and productivity of their organization's human competencies.
Although Sveiby's argument that intangible assets can account for the difference between a company's market capitalization and its net book value may not seem so persuasive since the dot.com collapse, his categorization of those assets as "employee competence", "internal structure", and "external structure" is useful as a way of thinking about the character and value of knowledge in an organization. Much more so than the vague catch-all asset of "good-will", knowledge, though also intangible, is an asset that can be created, managed, and measured, and can serve as the focal point for developing a strategic business model. Sveiby demonstrates this through a wide range of case studies.
Especially useful is his "radical notion" that "information is meaningless and of low value". When we consider how much money and human resources are expended on technologies that collect, store, and retrieve information, this will be an uncomfortable notion for many. However, Sveiby, supported by Michael Polanyi's theory of tacit knowledge (The Tacit Dimension, 1967), makes clear that information does play a role in knowledge creation and transfer. As a means of broadcasting articulated knowledge, information provides raw material, the stuff out of which people create knowledge through their interaction with it and with each other. Knowledge thus created is called competency by Sveiby and is defined as the "capacity to act".
Sveiby then introduces the subject of managing intangible assets by making useful distinctions between the roles of professionals and mangers in the "knowledge organization". He discusses how their competencies are best managed and transferred so that the flow of knowledge through the organization (its internal structure) leads to greater efficiency and effectiveness in managing the flow of knowledge in customer and supplier relationships (its external structure). His model leaves business managers with a choice between a knowledge-focused strategy, which "earns increasing returns primarily from intangible assets", and an information-focused strategy, which "earns increasing returns from adapting to information technology".
To account for it all, Sveiby lays out a non-financial system for measuring intangible assets. While providing some thoughtful perspectives on how one might do this, it is not clear that in the end these forms of measurement have the same utility and precision that financial measurements do. It is fair to say, however, that these types of measures, which include surveys, indices, ratios, and rates of changes, do offer indicators that can help to monitor actions that will develop, maintain, and grow these assets.
In the final paragraph of the book, Sveiby admits, "I do not believe that the information in a book such as this can really change anything", and in saying so remains true to his thesis: "The only valuable knowledge is that which equips us for action and that kind of knowledge is learned the hard way - by doing." He invites his readers to experiment with the information in his book and by doing so turn it into knowledge. The practicality of The New Organization Wealth - Managing and Measuring Knowledge-Based Assets is therefore dependent on what the reader does with the information it contains.
Insightful!.......2001-06-01
Putting the knowledge economy on a sound business foundation.......2000-11-14
Readers of the "New Organizational Wealth" will likely want to visit Sveiby's web site to get access to some of the tools he has since developed to help implement systems to measure and improve upon a company's intangible assets.
Knowledge as Wealth.......2000-04-05
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Book Description
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Nancy Rothwell Manufacturer: Cambridge University Press ProductGroup: Book Binding: Paperback ASIN: 0521520924 |
Book Description
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As careers in science have become increasingly demanding, they require much more than a keen scientific mind and practical ability. If you are considering a career in research, have already embarked on your career and want to succeed, are uncertain which route to take or advise, train or supervise scientists, this book offers some helpful advice. Nancy Rothwell, a senior scientist with extensive experience training scientists and communicating with the public, covers topics ranging from choosing a PhD or postdoctoral position, successful interviews and preparing your cv to managing your supervisor; how to give successful talks, publish high quality papers and become known within your field. Broader aspects of science which are so important today are also covered, including ethics and fraud, intellectual property and exploitation and disseminating science to the public.Customer Reviews:
Useful Book.......2007-01-12
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Book Description
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