Book Description
This fascinating and instructive book offers a revealing, blow-by-blow description of secret, headline-making negotiations in the Middleast, Korea, Africa, and Bosnia, as well as an invaluable guide to conducting such a difficult process of tremendous practical application to a wide variety of conflict resolution professionals.
Based on extensive interviews and research with key players at the highest level, this book not only tells some incredibly dramatic stories but shows how to use these demonstrated strategies, skills, improvisational interventions and other techniques. Detailing breakthrough negotiations which brought the Israelis and Palestinians together for the first time in Oslo, built the Gulf War Coalition, ended the great divide between North and South Korea, and terminated the war in Bosnia, the authors employ a compelling narrative and didactic style to explain how to understand and apply sophisticated, field-tested methods of dispute resolution in a variety of situations.
Customer Reviews:
Understanding Negotiations Through Case Studies.......2002-05-07
This volume provides an excellent conceptual framework for analyzing four post-Cold War conflicts: the United States' nuclear dispute with North Korea; the Oslo peace negotiations; coalition building in the Gulf crisis; and the Dayton talks to end the war in Bosnia. Its authors, an associate professor of business administration at Harvard Business School and a case writer at the John F. Kennedy School of Government, rely on the support of the Program on Negotiation at Harvard Law School in their research. The book's great strength is the tight link the authors establish between negotiation analysis and the case studies.
In the initial chapter, the authors identify seven principles used by "breakthrough negotiators," the people who are capable of working around seemingly insurmountable obstacles, or of achieving unexpectedly positive resolutions through the negotiating process. The authors show that breakthrough negotiators shape the structure of negotiating situations; create time to learn about colleagues at the table; control the bargaining process to influence perceptions of interests and alternatives by each party involved; understand the interaction between diplomacy and the use of force; diagnose potential sources of conflict; build momentum to secure an agreement; and act to bridge internal bargaining within their own teams, and external negotiations with those around the table.
The core concepts presented in the first part of the volume--diagnosing structure, identifying barriers to agreement, managing conflict, and building momentum--are familiar to those conversant with the negotiation literature. Their application, particularly to the North Korean case, sheds light on the issues and the interests of each side. For example, the authors illuminate with interesting details the mediating role of former president Jimmy Carter and the negotiating style of Robert Gallucci, former assistant secretary for political-military affairs.
The second part of the volume examines the approaches experienced negotiators use to manage conflict and build momentum. In analyzing the Oslo process, the authors make a crucial distinction and describe the role of the Norwegians as facilitators, not mediators. In other words, the Norwegians aimed to help the parties get to know each other and overcome psychological barriers. Much of the preparatory work in negotiations and coalition building involves attitudinal structuring and is, therefore, rooted in social psychology and intercultural awareness. In light of this fact, the volume would be strengthened by an explicit reference to an ethics of negotiations, addressing the ways in which questions of fairness, justice, and transparency come into play. The Gulf coalition and the Dayton cases underscore the necessity of informing domestic constituencies about the pressures of the international negotiation processes. A key ethical concern, to which the authors might have devoted more attention, is how a third-party mediator can help ensure that any settlement be perceived as the end result of the parties' own negotiation process instead of as his or her arbitrary dictate.
In the Dayton case, the fact that the negotiations did not address Kosovo and the significant Albanian majority there is obviously significant. This omission led to the increasingly violent acts of the Kosovo Liberation Army that preceded the NATO bombing campaign of Serbia in the spring of 1999. These events raise a crucial point, related to Kant's categorical imperative, about the ways in which negotiators may retain respect for the basic human rights of those who are not present. Kant asks his fellow human beings to treat others as having intrinsic value and to act in accordance with principles that are valid for others. According to Kant, then, we are obliged to consider techniques negotiators could develop to focus attention on the rights of those not at the table, because their destinies may be profoundly altered by agreements reached in their absence. The authors, however, do not explore this issue.
Even though a more explicit reference to the ethics of negotiations could strengthen this volume, its content provides an excellent point of departure for analyzing the intrastate conflict that most likely will dominate the twenty-first-century agenda. The cases rely on interviews with a number of the key actors involved in the negotiations analyzed. In addition, each case is written in a clear and concise manner that allows for role-playing and debriefing in classes addressing global politics. The closing pages provide an easily accessible update of the cases. A leading group of alternative dispute-resolution professionals has already awarded this book its annual prize. For practitioners, students, and instructors, Breakthrough International Negotiation is one of the best sources for the analysis and teaching of negotiation in practice--especially given the challenges we face in the current environment.
A Framework for Negotiating Complexity.......2002-01-24
Breakthrough International Negotiation skillfully synthesizes the most important negotiation literature, and develops a new and more sophisticated framework to help a negotiator formulate strategy in complex, high stakes negotiation contexts. The book's framework yields a series of questions and issues for the negotiator to consider in preparation, at the table and away from the table. It is not and cannot be a simple "how to". Rather, it enables the intelligent reader to become a more reflective practioner, by suggesting what questions to ask him or herself and thus how to learn well from experience. I am familiar with much of the existing negotiation literature; this is the first one to closely describe the real world of messy and hard to manage negotiations. Negotiations lessons aside, the chapters of "thick" description of recent major international negotiations are fascinating and closely focused history. They also serve as sources for the authors' framework, and help the reader understand how to apply it.
This book's value is not at all limited to international diplomacy. As a professor teaching negotiation in a law school, I plan to assign significant portions to my students and to recommend it to legal professionals. I would send it to any friend who is a leader in an organization, thrust into complex, high stakes, hard to manage negotiations.
It is beautifully written, a pleasure to read.
excellent textbook.......2001-12-14
Michael Watkins and Susan Rosegrant--a Harvard Business School professor and a Kennedy School case writer respectively--have written a
book that succeeds on several levels but that is ultimately less powerful than it might have been, probably as a result of trying to serve too
many masters. The authors provide really fascinating accounts of four post-Cold War negotiations--nuclear arms proliferation talks between
the U.S. and North Korea; the Israeli-Palestinian talks leading to the Oslo Accords; the creation of the Gulf War coalition (1991); and the
confrontation between the US (and Europe) and Serbia that led to the Dayton Peace Accords--that each resulted, in their view, in some kind
of major breakthrough, some difficult to achieve result. These accounts are based on what must have been extensive interviews with key
players, who are quoted frequently and who share the concerns and concepts that influenced them. The book would be worthwhile even if
all it contained were these detailed, often thrilling, narratives of several significant recent foreign policy conflicts.
But, in addition, these four negotiations provide the authors with the jump off points for extensive discussions of the personalities involved
and the tactics they used. The book is published by the Program on Negotiation at Harvard Law School, and in many ways it represents an
attempt to bring the Socratic method out of the class room and on to the written page. In parenthetical asides they ask the reader to consider
why certain players took certain actions or how a key decision may have influenced the whole course of events, etc.. As you read, the
authors are virtually present, pushing and prodding (in a helpful way) to make sure that you are conscious of the negotiating ploys that
participants utilize.
Meanwhile, in their own analysis of events, they spell out the four core concepts of what they call "breakthrough negotiation" :
(1) Diagnosing structure
(2) Identifying barriers to agreement
(3) Managing conflict
(4) Building momentum
and seven principles that guide breakthrough negotiators :
(1) Breakthrough Negotiators Shape the Structure of Their Situations
(2) Breakthrough Negotiators Organize to Learn
(3) Breakthrough Negotiators are Masters of Process Design
(4) Breakthrough Negotiators Foster Agreement When Possible But Employ Force When Necessary
(5) Breakthrough Negotiators Anticipate and Manage Conflict
(6) Breakthrough Negotiators Build Momentum Toward Agreement
(7) Breakthrough Negotiators Lead from the Middle
They use innumerable examples to illustrate these concepts and principles and the overall structure certainly provides a framework that
would be useful to anyone involved in negotiations. In this regard, they have produced what will likely be an excellent textbook for use in
the classroom.
So far so good; but the book also seems to be at least partially intended for a wider audience, and here it runs into some difficulties, largely
as a result of the textbook format and of the choice of geopolitical negotiations as a subject matter. As a threshold matter, I don't believe
that these negotiations between nation states hold terribly many lessons for business executives, who are presumably a significant portion of
the intended wider audience, because one or both of the participants in these cases usually lack the option of just ending the negotiation, an
option which is almost always available in the business setting. Coca-Cola can simply decide not to buy Joe's Cola and can walk away, but
Serbia can't really ignore the United States and Western Europe. No businessman, not even a Bill Gates, is ever likely to have the
overwhelming leverage that the U.S. brings to the negotiating table.
The biggest problem though is that if you apply the first of the authors' own core concepts (diagnosing structure) to their chosen four
examples you see that the breakthrough generally occurred prior to, or at, the moment negotiations started. Thus, the actual content of the
Oslo Accords was pretty much insignificant; what really mattered was the implicit admission by the parties that Israel and a Palestinian state
were each realities that the other side needed to cope with. Even today, with the relationship between Israel and the Palestinians at its all
time nadir, they are relatively close to a final accord. Israel will eventually declare a Palestinian state unilaterally and the Palestinians will
be forced to accept the boundaries that Israel imposes. The breakthrough occurred with Oslo when the two sides, just by entering
negotiations, acknowledged each others existence as a political fact.
(...)
Mind you, the authors are so thorough, insightful, and honest that they do discuss many of these issues, even if only tangentially, and they
are forthright in depicting "breakthrough negotiators" as those folks (Richard Holbrooke and James Baker, for example) who keep their eye
on the big picture and don't get distracted by the particulars of agreements. (...)
Book Description
Measuring ROI in the Public Sector shows how all types of public sector organizations are using ROI evaluation as a way to meet these challenges. The settings for ROI applications range from small local governments to state governments, to major cities, and to national and federal programs. This book should interest anyone seeking to build accountability into various specific programs, including training, education, human resources, and community development initiatives.
Book Description
This text addresses the issue of change in organizations and the resistances and defensive behaviors that obstruct transformation.
As a stand-alone treatment of Organizational Development (OD), this is an excellent supplement to traditional textbooks in the field and is a good addition to readings in organizational behavior and principles of management. Carnevale provides the essentials of OD and more through his strong handling of the field's underlying values and assumptions.Organizational Development in the Public Sector covers many of the standard OD topics like action research, group dynamics, and coverage of OD as a field of study. There is considerable treatment of change, resistance to change, and defensive conduct concerning transformation in organizations. Carnevale also explores conflict resolution, leadership issues, systems theory, public-private differences, process consultation, a brief history of modern management reform, group dynamics, trust, hierarchy, and labor relations.
Average customer rating:
|
Current Good Practices and New Developments in Public Sector Service Management: CAPAM Profile (Public Service Country Profile)
Commonwealth Secretariat
Manufacturer: Commonwealth Secretariat
ProductGroup: Book
Binding: Paperback
 Policy & Current Events
| Popular Economics
| Business & Investing
| Subjects
| Books
Development & Growth
| Economics
| Business & Investing
| Subjects
| Books
Economic Policy & Development
| Economics
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
Public Affairs & Administration
| Government
| Nonfiction
| Subjects
| Books
Public Policy
| Government
| Nonfiction
| Subjects
| Books
Federal Government
| Government
| Nonfiction
| Subjects
| Books
Public Administration
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
ASIN: 0850927129 |
Book Description
This is an up-date to the 1996 portfolio and continues to provide a framework for building and sustaining effective public service organizations, based on current good practice and the wide experience of senior public sector managers throughout the Commonwealth. The second edition contains much of the original material, now up-dated, together with several new sections.
The Portfolio update is designed to be used as a companion resource to the Commonwealth Secretariat's "Public Service Country Profiles". Together the documents can be used as a basis for benchmarking to compare activities and best practice across different national settings.
Contents include: capacity building of management and development institutions; top executive management development programs; strengthening anti-corruption measures; promoting good governance; strengthening cabinet decision making; management of government transitions; improving partnerships (with a subsection on the New Partnership for Africa's Development); e-government; knowledge management, financial management, auditing and e-government; political and administrative roles and responsibilities.
Book Description
How does a government that seeks to participate in and benefit from an increasingly integrated and interdependent world reinvent its structures and processes to become more professional, technologically proficient, deregulated, honest, and transparent? Reinventing Government for the Twenty-First Century tells you how.
Melding theoretical models with practical experience, Rondinelli and Cheema identify the forces of globalization and offer sound advice for public leaders and administrators in creating the structures and processes needed to increase state capacity and enhance participation in an era of globalization.
Public officials and administrators, leadership and staff of international development organizations, non-government organization leaders, and students of public policy and administration, international development, international business and management, international affairs, and economic and social development will all find this book a beneficial tool
Average customer rating:
|
Bureaucracy, Organisational Behaviour, and Development
Prayag Mehta
Manufacturer: Sage Publications Pvt. Ltd
ProductGroup: Book
Binding: Hardcover
Policy & Current Events
| Popular Economics
| Business & Investing
| Subjects
| Books
Development & Growth
| Economics
| Business & Investing
| Subjects
| Books
Economic Policy & Development
| Economics
| Business & Investing
| Subjects
| Books
Public Policy
| Government
| Nonfiction
| Subjects
| Books
Ideologies
| Politics
| Nonfiction
| Subjects
| Books
| Communism & Socialism
| Radical Thought
Public Administration
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
General
| Behavioral Sciences
| Science
| Subjects
| Books
Industrial Psychology
| Psychology & Counseling
| Health, Mind & Body
| Subjects
| Books
ASIN: 0803996144 |
Book Description
This study examines the interface of development performance and the bureaucracy, together with organizational and political behaviour. An analysis of development performance suggests that Indian bureaucracy has been neither `goal-directed' nor `action-oriented' as far as alleviation of poverty, the promotion of social equity and social development of the people are concerned. The author has collected wide-ranging data through interviews with officers of the Indian Administration Service at the central government secretariat and with officers from various states. He derives six important development-related behavioural orientations. Significant inter-relations between political behaviour and work behaviour also emerge.
Book Description
Interorganizational collaboration is not an easy process to implement successfully, yet it is becoming a significant means of achieving organizational objectives in turbulent environments. Creating Collaborative Advantage draws on the work of authors with a high level of relevant experience, providing a thought-provoking and highly accessible introduction to this new concept. The book begins by developing a framework of key dimensions for understanding collaboration. It highlights the differing rationales and contexts involved and the range of elements that need to be explored before embarking on collaborative endeavors. Next, the volume focuses on collaboration in practice. It examines the problems that can occur when different aims, cultures, procedures, power resources, and professional languages cross organizational boundaries, paying close attention to the importance of creating and sustaining value for the participants in these contexts. Finally, the book addresses the processes of acting as facilitator to collaborative groups, discussing how and why a third-party facilitator role can be helpful, and exploring the various processes and techniques that can be used. Creating Collaborative Advantage is invaluable reading for students and professionals in strategic management, public sector management, management science and operations research, and general management.
Average customer rating:
|
High Performance and Human Costs: A Public-Sector Model of Organizational Development
Robert T. Golembiewski , and
Alan Kiepper
Manufacturer: Praeger Publishers
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Public Affairs & Administration
| Government
| Nonfiction
| Subjects
| Books
Federal Government
| Government
| Nonfiction
| Subjects
| Books
Comparative Government
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
Public Administration
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
Local Government
| Levels of Government
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
Public
| Administrative Law
| Law
| Subjects
| Books
ASIN: 0275930548 |
Book Description
Organizational development, as an alternative to Reagan administration methods of revamping federal agencies, has been successfully applied in many public sector organizations. High Performance and Human Costs focuses on the effective new management approach of one such organization, the Metropolitan Atlanta Rapid Transit Authority (MARTA), and provides perspective on how administrators can move away from outdated bureaucratic models. The work focuses on public agency dynamics using MARTA as an example. The authors begin by studying emerging practices for high performance and include a detailed look at staff experience and interaction. They evaluate an executive with a look at self-forcing and self-enforcing systems. Other chapters focus on the personal reactions of MARTA executives, provide "guides for doing better the next-time-around," and give a small case study of another project. The authors conclude with a comparison of two approaches to high performance: Organizational Development, and the cultural approach popularized by the Peters and Waterman book In Search of Excellence.
Average customer rating:
|
Missionaries and Mandarins: Feminist Engagement with Development Institutions
Manufacturer: Practical Action
ProductGroup: Book
Binding: Paperback
General
| Organizational Behavior
| Business & Investing
| Subjects
| Books
Economic Policy & Development
| Economics
| Business & Investing
| Subjects
| Books
Public Policy
| Government
| Nonfiction
| Subjects
| Books
General
| Gender Studies
| Social Sciences
| Nonfiction
| Subjects
| Books
General
| Social Sciences
| Nonfiction
| Subjects
| Books
General
| Sociology
| Social Sciences
| Nonfiction
| Subjects
| Books
Marriage & Family
| Sociology
| Social Sciences
| Nonfiction
| Subjects
| Books
Feminist Theory
| Women's Studies
| Nonfiction
| Subjects
| Books
ASIN: 1853394343 |
Book Description
“Missionaries” work from within the organization in their pursuit of gender equity. “Mandarins” work to adapt to the techniques and practices of the bureaucracy.This book examines two strategies for making the bureaucratic structures of organizations, multilateral institutions and NGOs more gender-equitable. The contributors examine gender struggles not only at the discursive level, where women’s needs are constructed and contested, but also at the institutional level of bureaucratic rules, procedures and resource allocation. Studies from many countries illustrate the variety of strategies for change adopted by feminists in different settings, and show the diverse forms of feminist politics.
Average customer rating:
|
Organization Development in Public Administration: Part 1: Organization Development Properties and Public Sector Features (Public Administration and Public Policy)
Golembiewski
Manufacturer: CRC
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
| Subjects
| Books
Risk Management
| Insurance
| Industries & Professions
| Business & Investing
| Subjects
| Books
Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Shopping & Commerce
| Reference
| Business & Investing
| Subjects
| Books
Public Affairs & Administration
| Government
| Nonfiction
| Subjects
| Books
Public Policy
| Government
| Nonfiction
| Subjects
| Books
General
| Politics
| Nonfiction
| Subjects
| Books
Comparative Government
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
Public
| Administrative Law
| Law
| Subjects
| Books
ASIN: 0824766679 |
Book Description
The Commonwealth Secretariat has produced an updated version of its popular country portfolio series which examines the structure and functions of the public services of a number of Commonwealth countries. As the range of structural options and accountability relationships used within public sectors all over the world increase, so too, is there a need for a clearer understanding of the managerial alternatives and the actual and potential capacities of the core civil service. This "Public Service Country Profile Series" is an important contribution to that understanding and is of real benefit to the actual managers of public service who are looking to understand and learn from other jurisdictions.
Books:
- Building a World Class Financial Services Business
- Capital Markets and Institutions: A Global View
- Carse ] Payroll Accounting ] 1997 ] 2
- CIMA November 2004 Q & As: The Complete Set - Final Level (CIMA November 2004 Q&As)
- CIMA Revision Cards Management Accounting Business Strategy, Second Edition (CIMA Strategic Level 2008)
- Citizenship Papers: Essays
- Clothing And Textile Collections in the United States: A Csa Guide (Costume Society of America Series)
- Conducting a Successful Capital Campaign: The New, Revised and Expanded Edition of the Leading Guide to Planning and Implementing a Capital Campaign
- Conquering Complexity in Your Business: How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and Growth
- Cracking the AP Economics Macro & Micro Exam, 2004-2005 Edition (College Test Prep)
Books Index
Books Home
Recommended Books
- The Last Tycoons: The Secret History of Lazard Frères & Co.
- Nemesis: The Last Days of the American Republic
- Country and Modern: Contemporary Interiors for Rural Settings
- Golf's Red Zone Challenge: A Breakthrough System to Track and Improve Your Short Game and Significan
- History: Fiction or Science
- Organizational Behavior: Managing People and Organizations
- Leave the Grave Green
- Kitchens and Baths
- European Dream Homes: 200 French, English and Mediterranean Designs
- Thalamocortical Assemblies: How Ion Channels, Single Neurons and Large-Scale Networks Organize Sleep
Negotiating a Complex World: An Introduction to International Negotiation (New Millennium Books in International Studies)
Getting to Yes: Negotiating Agreement Without Giving In
Coping with International Conflict: A Systematic Approach to Influence in International Negotiation
International Negotiation: Analysis, Approaches, Issues
Breakthrough Business Negotiation: A Toolbox for Managers
