Keeping Score: Using the Right Metrics to Drive World Class Performance

Keeping Score: Using the Right Metrics to Drive World Class Performance
Average customer rating:

A primer/reference, not in depth

A Solid and Detailed Performance Measurement Guide

Good stuff!

Substantially Unsubstantial

"Keeping Score" Right On Target

Keeping Score: Using the Right Metrics to Drive World Class Performance
Mark Graham Brown
Manufacturer: Productivity Press
ProductGroup: Book
Binding: Paperback

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ASIN: 1563273551

Book Description

Now In Paperback! Develop an effective measurement system by targeting the vital few key measures!

Keeping Score: Using the Right Metrics to Drive World-Class Performance ensures that you look at the right measurements. Following a Baldrige approach, Mark Graham Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. He contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees - pinpointing the vital few key measures is the key to success.

This book will ensure that you correctly measure:

Customer satisfaction and value. The quality of products and services before they reach the customer. Employee satisfaction. Keeping Score will help you improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.

Customer Reviews:

A primer/reference, not in depth.......2006-09-30

This was the first book that I have read on metrics. Not that I'm a complete newb to them, but it is an entry-level view at them. Multiple times this book references Kaplan/Norton's The Balanced Scorecard which I am currently going through right now for more meat and potatoes on the subject.

This is a nice quick read for a quick start.

A Solid and Detailed Performance Measurement Guide .......2006-09-15

The author makes a number of important points in this book. There is an emphasis on the few key measures that matter, linked to strategy and stakeholder needs. As to their characteristics, he recommends metrics that provide a view of the past, present and future. While it is relatively easy to develop metrics with a focus on the past or present, developing future oriented metrics is a little more difficult. Unfortunately no generally applicable guideline seems to exist.

One very good aspect of "Keeping Score" is the presence of summaries at the end of each of the chapters of part 2, telling you how successful organisations measure performance in the areas of finance, quality, suppliers, customer satisfaction, processes/operations and employee satisfaction. Whether or not you currently have a system in place, you're likely to find more than a few useful ideas here.

Good stuff!.......2004-05-12

I've read all of Mark Graham Brown's books and been through a couple of his workshops. He always nails the topic and this book is no exception.

This book shows you how to pinpoint key measures, evaluate your measurement approach, and redesign inadequate metrics. I find it a very useful guide for my executive coaching and consulting practice.

Substantially Unsubstantial.......2003-06-24

Substantially Unsubstantial

Keeping Score is a good high-level review of the importance of metrics in strategy-driven organizations. Brown employs Kaplan & Norton's balanced scorecard methodology to illustrate the relationship between measurement and strategy. He doesn't really deliver much more than you would find in Kaplan & Norton's classic Balanced Scorecard book. I would like to have seen more suggested metrics around the various "themes": financial performance, customer satisfaction, product/service quality, process and operation performance, supplier performance, and employee satisfaction. I know macro- and micro-metrics are organization-specific; however, there are "generic" financial and satisfaction metrics he could offer. The Measurement System Self-Assessment 50 -item survey illustrated in the book is a great resource. It can easily be customized, automated and administered to stakeholders responsible for developing measurement systems. I applaud Brown for consistently reinforcing the formative rather than purely summative evaluation model. That is, any measurement system must contain historical (lagging), current, and forecasting (leading) measures. Those systems that are driven by summative data (i.e., historical) do not serve the real purpose of a measurement system, which is to allow stakeholders to make well-informed and better business decisions. Oftentimes, Brown downplays the complexity of developing and implementing a measurement system. He makes statements such as "Measurement is easy" and "Designing your own new and improved measurement system may not be a much work as you think..." These kinds of statements are worrisome and misleading because developing a robust measurement system aligned with organizational strategy is no simple feat. Nor, should it be. One extremely important area that is only slightly addressed is that of system maintenance and integrating the system into business processes. Once a measurement system has been established clear guidelines should be established as to how the data will be employed and used to make decisions. A truly strategic organization will incorporate the measurement system into the daily operations of the organization.

"Keeping Score" Right On Target.......2001-12-19

I ordered Mark Graham Brown's "Keeping Score" just as I got involved with a Balanced Scorecard implementation. As we worked through the process of designing our internal scorecard I found this slim volume ( <200 pages) an invaluable aid. From the introduction through to the last chapter, I found this book full of practical ideas and advice. For instance, one of my personal pet peeves is the short shrift most larger companies give to the value of their people. In chapter 10: "Measuring Employee Satisfaction", Mr. Brown addresses topics such as the short-sightedness of improving profits through downsizing and how a balanced scorecard can help underline this mistake. He ends the book with a practical 10 item list "The Key To Successful Plans". After all the theory, I was glad to have a roadmap handy. I'd recommend this book to anybody who is contemplating a new scorecard, or rehabbing an existing one.

The Joy of Keeping Score: How Scoring the Game Has Influenced and Enhanced the History of Baseball

Average customer rating:

Informative and fun, a easy read gem you must have
Interesting and Fun Book
More Interesting Than Informative
Comprehensive and Fun
Chock full, but a little scattered

The Joy of Keeping Score: How Scoring the Game Has Influenced and Enhanced the History of Baseball
Paul Dickson
Manufacturer: Harvest Books
ProductGroup: Book
Binding: Paperback

General | Baseball | Sports | Subjects | Books

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ASIN: 0156005166

Amazon.com

There are two reasons to head out to the ballpark. One is to passively watch the game, the other is to actively see it, and you can't do the latter without a scorecard. In this slim gem of a volume, Paul Dickson clearly explains and translates the quirky documentation system, which looks like cuneiform to the uninitiated, for recording what happens on the ball field, and why true fans are so adamant about doing it. Filled with history, anecdotes, and rules, it also reproduces--to the joy of scorers everywhere--the official scorer's records for some of baseball's most significant moments, including Don Larson's perfecto and Babe Ruth's called shot.

Book Description

The history of scorekeeping, practical scoring techniques, notable scorekeeping blunders and idiosyncrasies, facsimiles of famous scorecards, and more-it’s all here in this “celebration of one of baseball’s most divine and unique pleasures” (USA Today Baseball Weekly).

Customer Reviews:

Informative and fun, a easy read gem you must have.......2005-10-09

I found this book while looking for an informative reference on how to score the game. I looked at two other titles and chose this one because it contained the information I was seeking and loads of extra "fun facts" regarding the history of the game. It is a fun read and I think you will find this a "gem" of a book. This would make a great present to any youngsters who start an interest in baseball.

Interesting and Fun Book.......2005-08-06

I would recommend this book for those wanting to learn MORE about scoring, not how to score. After reading, we went to a Major League Baseball game and kept score...lots of fun.

More Interesting Than Informative.......2005-07-12

This book contains an excellent history of scorekeeping (and thus lives up to its subtitle). As a fan of baseball history, I appreciated it for that. It was also a quick read, and I read it all in less than an afternoon. I recommend it if you are interested in the history of scoring.

It was lacking, however, in the "how-to" department. I was just learning to score games. I had been using the guide contained in baseball programs and was looking for a little more depth. This book did provide a little more depth, but not a great deal. It contains information about marking plays, but does not go in to a lot of detail about the rules (which are essential to being a good scorekeeper). I did find it helpful to learn that not all scorers mark their card identically because as I developed some of my own techniques, I didn't feel like I was doing a disservice to the history of the game.

It is a good starting point for the beginning scorer and an excellent reference on scoring background; but if you have scored a few and are looking to get more complex, you may want to pass on this.

Comprehensive and Fun.......2005-07-10

Author Paul Dickson's love of baseball flows from every page of this delightful little book. It's not a how-to book, but rather an appreciation of the art form of scoring a baseball game. It includes a comprehesive list of abbreviations used in scoring, many anecdotes, and photos of scorecards from famous games.

Chock full, but a little scattered.......2003-08-17

This is probably the very best book out there about scoring, and aptly titled, because after I read this book I have become fascinated with scoring (maybe a little too much??). The author clearly loves the game and gives you lots of reasons to love it yourself.
The book's thoroughness is both its strength and weakness. There is only a small section that gives you a clear mandate on how to score. But the rest of the book is just plain chock full of suggestions and variations, from simple to being able to recreate the game pitch-by-pitch, but you have to read the whole book to get all of them. This also makes it hard to find something you remember from past readings. There is an index to help out, though.
Overall, a great book that truly embraces the joy of scoring, and has dozens of styles that you can choose to use when you score. He leaves it up to you to pick your own style.

Keeping Score: The Economics of Big-Time Sports

Average customer rating:

Sports for Economics guys
An excellent survey of sports economics in the 1990s
For student use
It's not for everyone

Keeping Score: The Economics of Big-Time Sports
Richard G. Sheehan
Manufacturer: Diamond Communications
ProductGroup: Book
Binding: Paperback

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ASIN: 0912083964

Customer Reviews:

Sports for Economics guys.......2003-09-12

This book is for Economics guys who are into sports.I feel it isn't as dry as some of the others have said.

The book breaks down sports in to 5 catagories, MLB, NBA, NHL, NFL, and NCAA. Sheehan examines each sport seperately and in the context of sports in general. The section on NCAA; treating it as if it were a for profit sports league, is particularly interesting for people dealing with the concept of amatureism in college sports.

This book is not for people w/o a background in economics, but by the same token you don't need a background in sports to get use out of this book.

An excellent survey of sports economics in the 1990s.......2001-02-22

I had previously read books on the subject by other economists, but I had not heard as much about Sheehan's book as his works aren't cited nearly as often. So I was unsure whether it would offer any insight not covered elsewhere, but I was pleasantly surprised to discover that Sheehan examines the financial numbers in many clever ways that I had not seen before.

Keeping Score takes a much more empirical look at the economics of sports than other books. There is very little economic theory discussed. Unfortunately, because data is not always publicly available, Sheehan is often forced to make estimates. This makes some of his conclusions a little less convincing than they could be. However, perhaps partly because I had done other reading, I do believe that most of Sheehan's conclusions are economically sound.

Sheehan begins by examining the financial health of each of the four major US sports leagues based on available numbers from 1990-1994. He finds that, while there are some franchises in trouble, in general an investment in a pro sports franchise in any sport is significantly better than investing in small company stocks.

Sheehan next discusses the issue of "competitive balance". While other authors have measured competitive balance by calculating the spread of win/loss records and concentration of league championships, Sheehan takes a different approach. He attempts to determine correlation and causation relationships between win/loss percentages, city market size, payrolls, and revenue. His strongest conclusion is that winning increases a team's revenue. Sheehan also discusses league-imposed player restrictions such as the reserve clause and salary caps, concluding that these have little effect on competitive balance but instead greatly increase the owners' profits.

Perhaps the most novel ideas in the book deal with revenue sharing. The typical owner's conflict of winning vs. profits is discussed, including its effect on league competitiveness. Sheehan advocates a two-part proposal to revenue sharing: 1) excess revenues of the most financially successful teams are taxed and redistributed to needy teams, and 2) to prevent the owners of lower-tier teams from simply pocketing their subsidies, a tax is placed on excessive losing, thereby adding financial incentive to attempt to field a winning team. The exact levels of these taxes are explained in great detail.

Keeping Score concludes with a brief look at big-time college football and basketball programs and examines possible financial implications of paying student-athletes. Sheehan finds that while many college programs are quite profitable, the majority of them would not likely be able to pay competitive salaries to student-athletes. His recommendation is that athletic scholarships be tied to graduations rates, thus giving athletic directors and coaches real incentives to see that their students are successful in the classroom as well as on the playing field.

Overall, Keeping Score is a fascinating empirical look at the economics of sports in the early 1990s. Because there is relatively little discussion of economic theory or historical events, this makes it a much easier read than the more comprehensive Pay Dirt, the so-called "bible of sports economics" by Quirk and Fort. Keeping Score often reads more like an essay than a text book. Yet Sheehan arrives at many of the same conclusions that Quirk and Fort do, even though they take somewhat different approaches to get there. I highly recommend both Keeping Score and Pay Dirt, as they complement each other well.

For student use.......1998-08-24

This book was part of my reading for a class called "The Financial Aspects of Sport Business." The book was very useful for the class, but it's a tough read. A lot of great examples, but not for everyone.

It's not for everyone.......1997-11-04

There are some interesting notes on the subject of baseball and economics, but there's also a lot of dry stuff along the way. This is of specialized interest.

Keeping Score: Strategies and Tactics for Winning the Quality War

Average customer rating:

Keeping Score: Strategies and Tactics for Winning the Quality War
Perry L. Johnson
Manufacturer: Ballinger Pub Co
ProductGroup: Book
Binding: Hardcover

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Keeping Score: Measuring the Business Value of Logistics in the Supply Chain

Average customer rating:

Now we know what the near future is: What is next?
Now we know what the near future is: What is next?

Keeping Score: Measuring the Business Value of Logistics in the Supply Chain
Karl B. Manrodt , David A. Durtsche , D. Michael Ledyard , Council of Logistics Management (U. S.) , and University of Tennessee (System)
Manufacturer: Council of Logistics Management
ProductGroup: Book
Binding: Hardcover

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ASIN: 0965865312

Book Description

In today's business world, effective logistics measures increasingly are separating the leaders from the laggards. Measurement has become critical to the success of many business operations. However, few business areas need to be measured more extensively, more frequently, and more effectively than logistics. High-performance logistics requires mastering the discipline of measurement. Research on the logistics measurement programs of more than 350 companies showed that few were measuring their performance where it really counted: with customers and suppliers. Research conducted for this book found a strong association between measurement and operational performance. While good logistics measures are now instrumental to business success, they are not easy to develop or implement. This book explains the lessons learned from the successful logistics measurement programs of companies such as Modus Media, 3M, Caliber Logistics, Graybar, Texas Instruments, Tyson Foods, International Paper, Motorola, Welch's, and H.E. Butt.

Customer Reviews:

Now we know what the near future is: What is next?.......2000-06-06

The book can be read by any level of readers, may be considered a initiator for the junior logistics managers, while senior managers may use it to update their knowledge with the recent developments in logistics. The book gives good inside about establishing the logistics criteria (K.P.I.s) as well as being a good reference for researchers. It has sufficient amount of statistical data supporting the information provided and the results are integrated with the subjects neatly. I have enjoyed reading it, and found it quite useful for my research and company project.

Now we know what the near future is: What is next?.......2000-06-06

Keeping Score: An Inside Look at Sports Marketing (Psi Successful Business Library)

Average customer rating:

not a textbook, but obviously author from sports industry.
A very general book covering the main points of sports marke

Keeping Score: An Inside Look at Sports Marketing (Psi Successful Business Library)
David M. Carter
Manufacturer: Oasis Press
ProductGroup: Book
Binding: Paperback

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On the Ball: What You Can Learn About Business From America's Sports Leaders

ASIN: 1555713777

Book Description

Big business knows how to play the sports marketing game expertly. Keeping Score explores the multibillion dollar relationship between Corporate America and the sports industry. Packed with fact-filled case studies, this book reveals the strategies that work for the superstars of sports marketing.

Keeping Score will show you how to:
* Create the link between sponsor and event, customer and product
* Increase product or company awareness
* Distinguish a product or service from the competition
* Enhance your firm's community profile
* Access merchandising opportunities

Using the techniques of companies like Nike, McDonald's and Anheuser-Busch will work for your company, and Keeping Score provides a detailed marketing plan to help you develop the right strategy. Keeping Score will put managers in a position not only to understand the dynamics of sports marketing, but to incorporate them into successful strategies.

Customer Reviews:

not a textbook, but obviously author from sports industry........2003-06-18

I bought this book from Amazon in 1996 and only briefly read some
chapters. At that time I was in Beijing, China, busy as a director of a pro sports team.

Recently I read again this book. It's my fifth year in US and I have a good picture of pro sports. I'm knowledge on basketball marketing, franchise, basketball media,
but know little about baseball and football. This book gives
me a good picture of the two sports. From history to collective
bargaining agreement, the problem happened on basketball also happened to baseball/football.

I recommend this book.

A very general book covering the main points of sports marke.......1999-10-05

If you are looking for a detailed, in-depth study of sports marketing, do not buy this book. This is a general book for college students covering the most basic topics on the subject. I would definitely recommend it for students working on their thesys or some sort of paper. If you are a professional seeking for something serious, try another book

The Bad Girl's Rate-Your-Date Journal: Your Guide to Playing the Field—and Keeping Score! (Be a Bad Girl)

Average customer rating:

A way to make routine dating fun!!

The Bad Girl's Rate-Your-Date Journal: Your Guide to Playing the Field—and Keeping Score! (Be a Bad Girl)
Cameron Tuttle
Manufacturer: Chronicle Books
ProductGroup: Book
Binding: Paperback

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ASIN: 0811843688

Book Description

The boys are after you, so you better know what (and who) you want! Outline your dream date with fill-ins and checklists, keep track of each guy's Hottie Quotient and special skills, and record the highs and lows of each encounter. Keep score -- and then go score!

Customer Reviews:

A way to make routine dating fun!!.......2007-01-10

This is a great book for any single woman! Dating can become rather annoying at times, and this book is a way to liven things up for yourself. There is space for you to evaluate each date you have, score it and decide whether or not you will go out with him again. There is even a space for you to draw a sketch of the guy. This book can make you smile even after an awful first date!

Keeping Score: Music, Disciplinarity, Culture (Knowledge, Disciplinarity and Beyond)

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Keeping Score: Music, Disciplinarity, Culture (Knowledge, Disciplinarity and Beyond)

Manufacturer: University of Virginia Press
ProductGroup: Book
Binding: Paperback

General | Music | Entertainment | Subjects | Books

Game Day/ Test Day (Who's Keeping Score?)

Average customer rating:

Game Day/ Test Day (Who's Keeping Score?)

Manufacturer: Toi Allen Operations
ProductGroup: Book
Binding: Paperback
ASIN: 0975378708

Average customer rating:

Keeping Score
Marilyn Levy
Manufacturer: Fawcett
ProductGroup: Book
Binding: Mass Market Paperback

Book Description

Handsome bookmarks with authentic designs from Kiowa, Navajo, and other tribes feature rich symbolism and dramatic imagery.

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