Customer Reviews:
Don't start a hospitality career without it.......2006-09-02
There is scarcely any room in modern business for the technologically naive worker. This is especially so in hospitality where information is the competitive edge in a highly competitive industry.
The useful book is divided into two parts with a total of eleven chapters. The first part talks about the basics of information technology. The discussion is crisp and thorough and could be useful to anyone who was just beginning to consider the rôle of information technology in business. The overall tone and message of the book is set in chapter 2: Using Information Technology for Competitive Advantage. This is a book about the part that information plays in the business strategy of hospitality organizations.
The second part covers specific needs of the modern hospitality organization. The chapters deal with E-commerce, restaurant management systems, property management systems and interfaces, hotel global distribution systems and channels, databases and more. There is a chapter called The Power of Information that is one of the best examples of useful philosophy that I've ever seen in a business text.
Each chapter begins with an interview with someone who has coped with infomanagement in a practical setting. The interviews could stand to be a little tighter, but they allow students a soft intro to each chapters topic while humanizing the concerns expressed in the chapter. The interviews are one of the aspects of the book that make it so much better than anything else available. The authors wisely refrain from recommending specific solutions to problems of information gathering and analysis. The emphasis is relentlessly on the needs of business strategizing.
This is one of those rare books that manages to talk about a quickly changing situation without becoming immediately obsolete. It is written in an easy style that students (and faculty and professionals) will find approachable. It would be an excellent source for in-service training and I highly recommend it to any hospitality professional who wants to advance his or her career.
-Lynn Hoffman, author of The New Short Course in Wine and the forthcoming novel bang-BANG from Kunati Press.
A good and broad introduction to the technologies used today in the hospitality industry.......2006-06-09
This is an interesting and basic book for those planning to work in the hospitality industry to become familiarized with the technology issues and information systems they are likely to encounter in their jobs. The book isn't on the sharpest cutting edge of technology, but in an introductory book like this, that matters much less. It is the broad subjects of each chapter that matter most.
The book is eleven chapters in two parts. The first part consists of four chapters on computing basics. They discuss IT based careers in Hospitality, using IT for competitive advantage, computing essentials, and networks & security.
The second part has chapters on e-commerce, restaurant management systems, property management systems & interfaces, hotel global distribution systems, databases, the power of information, and strategic hospitality technology investment.
One interesting feature is that each chapter begins with a short interview with an authority in the field of the topic the chapter discusses followed by a short introduction.
The authors do a fine job of keeping the techo-speak to a very minimum because this book is focused for hospitality industry people rather than computer jocks. However, it is about IT matters rather than sunblock and chlorination levels for the hotel pool. So, with that little caveat, have fun!
Solid and worthwhile guide, if technically a little behind.......2004-07-27
An excellent grounding in systems fundamentals and the principal hospitality industry applications, as well as on the use of information technology for strategic operational advantages, on how the power of data analysis leads to better informed management, and on making strategic investments in technology. The appendices on using IT for intelligent marketing, revenue management and distribution channel management are especially worthwhile. The pace of technology has left some of the technology specifics rather out of date, especially the chapter and appendix on interface standards, although the latter do give a good grounding on why inter-systems communications have been such a problem. Overall a very worthwhile addition to the available literature and highly recommended.
Great perspective overview of a complex subject.......2004-07-09
This book makes great reading for students and veterans alike. After over 25 years in hospitality technology, I still found nuggets of golden information inside. Particularly useful are the sections on inventory management and channel distribution - two of the most complex and important subjects faced by managers in the hospitality industry today. This was written as a text. Well, I admit that I skipped the learning activities at the end of each section. But I made up for it by recommending the book to many industry friends.
Hospitality Technology Through a Firehose.......2004-06-16
This is an excellent beginner's guide to hospitality technology. It is a "Reader's Digest-on-Adkins-Diet" treatment but the authors hit some high points and de-mystify much of the jargon without bogging the reader down in too much information.
Each chapter begins with an interview of an industry luminary. While a tad superfluous, the interviews are a light-weight introduction of each topic, a reinforcement of the vocational pragmatism of the text and an attempt to humanize the subject matter.
The first two chapters are preachy but a good discussion of what IT (information technology) means in the context of hospitality and why one should care. For those just beginning their careers, or those who might have forgotten why we do what we do, they are worthwhile reading.
The balance of the book is a compendium of the major application sets specific to the industry - CRS, PMS, POS, CRM, MIS, EIS - and just in time to prevent TLA overload, includes segments on e-commerce (defined mostly as Internet purchasing methods) and a primer on how to specify, evaluate and acquire technology.
The authors are faithful throughout to the theme of technology for the sake of the business and emphasize strategic considerations at each turn. They reasonably stop short of defining or recommending specific business strategies, instead stressing the importance of aligning technology with the strategies of the organization as a whole.
Recommended reading for newbie's or baffled veterans trying to get their arms around IT hospitality concepts and issues.
(Review first appeared on Hotel-Online and in Hospitality Upgrade Magazine)
Average customer rating:
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Tourism Information Technology
P. J. Sheldon
Manufacturer: CABI
ProductGroup: Book
Binding: Paperback
 General
| Popular Economics
| Business & Investing
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Hospitality, Travel & Tourism
| Industries & Professions
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Management
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Manager's Guides to Computing
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Library Management
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General
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General
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ASIN: 0851991815 |
Book Description
This book examines the impact of information technology on tourism. It analyzes the interplay between these rapidly changing fields and describes in detail the applications of computers and telecommunications to transportation, travel intermediaries, hotels, and entertainment. It examines the broad ways in which new technologies affect the entire industry, the structure of tourism, and the tourists themselves. Many chapters conclude with case studies illustrating the benefits and challenges of this new synergy. Designed for readers with a basic background in tourism and information technology, this volume is ideal for undergraduate courses in tourism and for business courses on service management; it will also be a valuable resource for travel industry managers and software developers.
Average customer rating:
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Handheld Computers for Chefs
Susan Sykes Hendee , and
Mohammad Al-Ubaydli
Manufacturer: Wiley
ProductGroup: Book
Binding: Paperback
Hospitality, Travel & Tourism
| Industries & Professions
| Business & Investing
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General
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Food Science
| Agricultural Sciences
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Peripherals
| Hardware
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General
| Hardware
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General
| Food Sciences
| Agricultural Sciences
| Professional Science
| Professional & Technical
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All Titles
| Qualifying Textbooks - Fall 2007
| Stores
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ASIN: 0471789194 |
Book Description
Culinary success is in your hands!
Whether it's keeping and using ingredient lists, contacts and appointments, employee and team tasks, or just random pearls of culinary wisdom, your handheld personal digital assistant (PDA) is reshaping the culinary profession. Unlocking the potential of this useful device, Handheld Computers for Chefs gives you an edge in handling stresses - especially the logistical ones-and better enables you to deliver great meals to your customers.
Written in collaboration with the author of the highly successful Handheld Computers for Doctors, this pocket-sized resource is the premier guide to PDAs in the foodservice industry. It offers a proven format for teaching both novice technology users and experts, featuring detailed explanations of handhelds, their applications, and more. Real-world case studies highlight uses of PDAs in today's culinary environments, making this resource fun to read and easy to put into practice.
Handheld Computers for Chefs includes coverage of:
- Choosing the best handheld and software
- Maintaining food inventory and ordering
- Entering menu items
- Managing projects and large teams
- Utilizing music, ebooks, and games for chefs
- Using the Web on your handheld
- Organizing your life with your handheld
- Taking written and voice notes
Ready for use by professional chefs, purchasing managers, and other foodservice professionals, as well as culinary students, Handheld Computers for Chefs is the key guide for successfully using a PDA in the foodservice industry.
Book Description
E-commerce and Information Technology in the Hospitality and Tourism Industry skillfully illustrates the dramatic impact information technology and e-commerce has on the hospitality and tourism industry. The concepts, ideas and technologies discussed will dramatically improve customer service and marketing communication. The author successfully uses examples and case studies and a thorough explanation of technical jargon to illustrate how travel professionals can capitalize on the use of e-marketing, e-commerce and electronic information distribution. Students and travel professionals will benefit from the extensive list of terms and set of learning objectives contained in each chapter, as well as from information on major resources available on related Web sites. The text details the role the Internet plays in such sectors of the industry as travel agencies, airlines, hotels, cruise lines, bed and breakfasts, online travel stores and more.
Average customer rating:
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eTourism: Information technology for strategic tourism management
Dimitrios Buhalis
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Paperback
General
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| Business & Investing
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General
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Hospitality, Travel & Tourism
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Marketing for Hospitality and Tourism (4th Edition)
ASIN: 0582357403 |
Customer Reviews:
excellent extenxive book.......2003-02-16
I have read Dr. Buhalis Book in about 15 days and it has enriched me with fruitful information that I will ever be thankful for him for the efforts that he has put in this book...this book was wrote in so dedicated time to be read in 15 days....thank you Dr. Buhalis for making a change in the Tourism Sector.
Average customer rating:
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Advanced Traveler Information Systems
Bob McQueen ,
Kan Chen , and
Rick Schuman
Manufacturer: Artech House Publishers
ProductGroup: Book
Binding: Hardcover
Hospitality, Travel & Tourism
| Industries & Professions
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| Subjects
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Wireless Networks
| Networking
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Regional Planning
| Politics
| Nonfiction
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General
| Transportation
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General
| Civil
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Transportation & Highway
| Civil
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General
| Engineering
| Professional & Technical
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Reference
| Reference & Tips
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General
| Travel
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General
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General
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All Titles
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Arts & Photography
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Business & Investing
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Computers & Internet
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Professional
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Reference
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Travel
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ASIN: 1580531334 |
Book Description
Advanced Traveler Information Systems explores the whole traveler information supply chain, from needs analysis and data collection to information processing and dissemination. It provides you with the first comprehensive, balanced view of both the public and private sides of the traveler information business. You get an in-depth review of the public sector information domain with extensive case studies, practical advice and guidance based on real world experiences.
This book directly addresses the need to provide sufficient information to support travel behavoir changes and make the best use of limited public funds. It offers you a sound perspective on the key issue of fair valuation of traveler information related data, and presents some possible new approaches for you to consider. If you are seeking the latest information on transportation efficiency and effectiveness, or looking for ways to exploit related new opportunities in the field, this book is must reading for you.
Average customer rating:
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City Tourism 2002: Proceedings of European Cities Tourism's International Conference in Vienna, Austria, 2002 (Springer Economics)
Manufacturer: Springer
ProductGroup: Book
Binding: Paperback
General
| Popular Economics
| Business & Investing
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International
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General
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Management
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General
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General
| Austria
| Europe
| Travel
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Vienna
| Austria
| Europe
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ASIN: 3211838317 |
Book Description
This collection of papers presented at the International City Tourism Conference (ICTC) concentrates on future challenges in city tourism research and practices. The papers deal with visitor and tourist behavior in cities, concentration and dispersion effects in city tourism, the effects of event management for cities, various city tourism policy issues, the investigation of success factors for city tourism web sites, and the impact and effectiveness of city tourism facilities and providers. They will enable tourism organizations and researchers to explore innovative methods for serving the tourists of the future.
![eAirlines: strategic and tactical use of ICTs in the airline industry [An article from: Information & Management]](http://ecx.images-amazon.com/images/I/21D4RQBVGVL.jpg)
Average customer rating:
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eAirlines: strategic and tactical use of ICTs in the airline industry [An article from: Information & Management]
D. Buhalis
Manufacturer: Elsevier
ProductGroup: Book
Binding: Digital
Nonfiction
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Intranets & Extranets
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Elsevier
| By Publisher
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ASIN: B000RR12MG |
Book Description
This digital document is a journal article from Information & Management, published by Elsevier in 2004. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensive research, including exploratory research with airline executives, using qualitative methods to examine the use of ICTs in the contemporary airline industry and to discuss recent developments in the industry. The work demonstrated that the airline industry was using the Internet to improve its distribution strategy and reduce costs; it also used Intranets and internal systems to develop tactical and strategic management. In addition, Extranets were being gradually used for communicating with partners and to support business-to-business (B2B) relationships. The effort demonstrated that ICTs will be critical for the strategic and operational management of airlines and will directly affect the future competitiveness of airlines.
Average customer rating:
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Electronic Information Distribution in Tourism and Hospitality
Peter O'Connor
Manufacturer: CABI
ProductGroup: Book
Binding: Hardcover
General
| Popular Economics
| Business & Investing
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Hospitality, Travel & Tourism
| Industries & Professions
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Sports & Entertainment
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General
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| Bed & Breakfast
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| Hotels & Inns
| Parks & Campgrounds
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General
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ASIN: 0851992838 |
Book Description
Computers, data bases, and the Internet are revolutionizing the tourism and hospitality industries. Using a combination of narrative, analysis, and worldwide case studies, this book traces the introduction of electronic information in the tourism industry. The book then places current developments in context and assesses the potential of technologies still being developed to change the tourism sector in the future. It includes numerous case studies from around the world and discusses the distribution strategies of such companies as SABRE, Group Accor, Holiday Inn, Utell International, and Best Western, as well as examining new systems under development, including TIS, Gulliver, TravelWeb, Microsoft Expedia, and THG. Written from a management, rather than a technical, perspective, the book takes an international approach with particular emphasis on the final product.
Customer Reviews:
It's alright........2000-06-10
A fairly good book for a beginner
Average customer rating:
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Expedia has Westgate gazing at stars, diamonds.(Tourism) : An article from: San Diego Business Journal
Connie Lewis
Manufacturer: CBJ, L.P.
ProductGroup: Book
Binding: Digital
Nonfiction
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| Audiobooks
| Automotive
| Crime & Criminals
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| Foreign Language Nonfiction
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General
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General
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General
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ASIN: B000FTBQOK
Release Date: 2006-05-22 |
Book Description
This digital document is an article from San Diego Business Journal, published by CBJ, L.P. on March 13, 2006. The length of the article is 431 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Expedia has Westgate gazing at stars, diamonds.(Tourism)
Author: Connie Lewis
Publication:
San Diego Business Journal (Magazine/Journal)
Date: March 13, 2006
Publisher: CBJ, L.P.
Volume: 27
Issue: 11
Page: 12(1)
Distributed by Thomson Gale
Amazon.com
In recent years, visionaries and profiteers alike have attempted to apply the 81 simple but profound poems of the Tao Te Ching to everything from sports training to pet breeding. James Autry, an award-winning author and respected former CEO, and Stephen Mitchell, whose previous work includes the New York Times bestseller Tao Te Ching: A New English Version, have applied these poems in a meaningful way to the world of business. Real Power: Business Lessons from the Tao Te Ching is a stimulating interpretation of this ancient classic that will provide the guidance and inspiration missing from most modern management texts. Addressing contemporary business situations with the wise paradoxes that are the hallmark of Lao-Tzu's 6th-century work (such as "fill your bowl to the brim and it will spill; keep sharpening your knife and it will blunt"), the two propose an ageless approach to the workplace that deals uniquely with various issues of our time like compensation, competition, training, and downsizing. --Howard Rothman END
Book Description
The Tao Te Ching is the world's oldest leadership manual, written, according to legend, by the sage Lao-tzu in the sixth century B.C.E. In this book, premier business consultant James A. Autry and bestselling author and translator Stephen Mitchell present a modern-day guide to business leadership drawing on the age-old lessons of the Tao Te Ching. With simple, evocative essays, commenting on a selection from the Tao Te Ching, they show how its elegant wisdom can transform the workplace from a source of stress into a source of creativity and joy--and make work, at any level of the corporate ladder, more fulfilling than ever before.
Customer Reviews:
Tao Te Ching made simple.......2006-08-05
Of course everyone has heard of Tao Te Ching. But applying ancient wisdom has never been made more simple than in this book. Lessons are highlighted by parts from Tao Te Ching and then applied to various business situations. Leader or not, this book will help anyone in all aspects of live: letting go, making piece with everyone - even one's enemy, achieving harmony thru non-competition, knowing when to step back. Lessons seem to be very simple but their wisdom goes beyond words. This a is management book that should be mandatory for anyone and everyone wanting to learn about business and best means or running sucessful, strong and harmonious group or organization.
This is the best management book I have ever read.......2003-03-29
I could see some that might dismiss it as just a collection of catchy phrases, trendy euphemisms, and anecdotal and unscientific blathering. But I felt that this book described the kind of management style I will try to emulate in my life. Instead of `creating' the environment through sheer force of will and a desire for control and domination, it focuses on letting order create itself organically. I loved the detached but focused approach the book describes. Short little passages made this book something I picked up from time to time and really thought about the different passages. While the Taoism is not something I accept completely, learning to appreciate the gentle, detached, and innate wisdom of things was something I enjoyed thinking about. The many descriptions of how NOT to do things were the so close to experiences I have had in with bad management that I found myself totally engrossed in this book. The solutions given were so logically and eloquently presented that I could not help but take the words in with a deep sense of satisfaction. This book was a source of confirmation for me. For so long I have had so many bad managers, and seen so many bad practices in organizations, that I was wondering if I was just a complainer. But this book was right with my experiences. It described things so purely for me that I felt justified and inspired to continue in my path as I head off to business school and enter the world of management more on the other side of things. In any event, as I wrote above, this book captured the kind of management style I want to cultivate more than any of all the management books and articles I've read and I recommend it highly. I will keep this book on my desk for as long as it holds together.
This is the best management book I have ever read.......2003-03-29
I could see some that might dismiss it as just a collection of catchy phrases, trendy euphemisms, and anecdotal and unscientific blathering. But I felt that this book described the kind of management style I will try to emulate in my life. Instead of `creating' the environment through sheer force of will and a desire for control and domination, it focuses on letting order create itself organically. I loved the detached but focused approach the book describes. Short little passages made this book something I picked up from time to time and really thought about the different passages. While the Taoism is not something I accept completely, learning to appreciate the gentle, detached, and innate wisdom of things was something I enjoyed thinking about. The many descriptions of how NOT to do things were the so close to experiences I have had in with bad management that I found myself totally engrossed in this book. The solutions given were so logically and eloquently presented that I could not help but take the words in with a deep sense of satisfaction. This book was a source of confirmation for me. For so long I have had so many bad managers, and seen so many bad practices in organizations, that I was wondering if I was just a complainer. But this book was right with my experiences. It described things so purely for me that I felt justified and inspired to continue in my path as I head off to business school and enter the world of management more on the other side of things. In any event, as I wrote above, this book captured the kind of management style I want to cultivate more than any of all the management books and articles I've read and I recommend it highly. I will keep this book on my desk for as long as it holds together.
5 stars or 1 star, depends on who you are and what you want.......2003-01-12
I should be the eighth person who wrote a review for this book. The seven reviewers before me had really extreme opinion on it. Five 5 stars and two 1 star. You seldom find that on Amazon. Anyway, I read and found all of them honest and personal/subjective account of the reviewers' perception/experience.
As a Chinese, I assure you that Tao Te Ching would be voted as one of the ten greatest books of our culture. It touches every part of our daily life and so the application of its principles on business/life/love is popular in the eastern world (similar to Sun Tzu's Art of War). Mitchell's translation is the best I read so far (though so little). Autry's intrepretation of it matches those of the mainstream Chinese and Japanese scholars.
So, if you buy in TQM, Theory Y/Z and self actualization kind of stuff, read this book and you will gain something. Otherwise, spend your money and time elsewhere.
Excellent Book!.......2000-04-26
This book provides practical applications for one of the the great religious books. The book very calming and provides great values and peace.
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