Average customer rating:
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Counselling by Telephone (Professional Skills for Counsellors series)
Maxine Rosenfield
Manufacturer: Sage Publications Ltd
ProductGroup: Book
Binding: Paperback
 General
| Counseling
| Psychology & Counseling
| Health, Mind & Body
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General
| Psychology & Counseling
| Health, Mind & Body
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Psychotherapy, TA & NLP
| Psychology & Counseling
| Health, Mind & Body
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Social Work
| Social Sciences
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All Titles
| Qualifying Textbooks - Fall 2007
| Stores
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ASIN: 0803979991 |
Book Description
Challenging the view that telephone counseling is a poor way to counsel patients, Counseling by Telephone contends that for certain clients this may be the therapeutic medium of choice. This supportive, instructive, and highly practical volume explores the essential skills needed to carry out effective telephone counseling--how to welcome and establish a relationship with the client, listening and responding, understanding silences, working with transference and fantasy, and recognizing and reacting to feelingsùwhich are often very distinct from those involved in face-to-face counseling. Author Maxine Rosenfield goes on to examine the benefits to both client and counselor of working by telephone, and highlights the technical and practical issues that are important for the counselor to be aware of when engaging in telephone counseling. Other chapters address issues such as group counseling by phone and counseling by other media, such as by e-mail and by letter. Clearly written, informative, and practical, Counseling by Telephone will be extremely useful for trainees, practicing counselors, and for those in the helping professions who want to work with the telephone and want to understand the difference between counseling skills and counseling on the phone.
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Telephoning in English (Cambridge Professional English)
B. Jean Naterop , and
Rod Revell
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Paperback
English (All)
| Dictionaries & Thesauruses
| Reference
| Subjects
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General
| Dictionaries & Thesauruses
| Reference
| Subjects
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Science
| Dictionaries & Thesauruses
| Reference
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Conversation
| Etiquette
| Reference
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General
| English as a Foreign Language
| Instruction
| Foreign Languages
| Reference
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Business English
| English as a Foreign Language
| Instruction
| Foreign Languages
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Dictionaries
| English as a Foreign Language
| Instruction
| Foreign Languages
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Pronunciation & Conversational English
| English as a Foreign Language
| Instruction
| Foreign Languages
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General
| Foreign Languages
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Remote Sensing
| Computer Technology
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| Professional & Technical
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General
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General
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ASIN: 0521539110 |
Book Description
Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It is suitable for use in class or for self-study. Telephoning in English develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English.
Customer Reviews:
My lucky star.......2000-12-21
I'm just the beginner in English and I think this is a book I have expexted for a long time. Inside I learn many phrases or sentences that often used in telephone conversation. And now although I'm still beginner but I can express the spirit of this book to my telephone conversation
Book Description
This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customersÂ' needs and more adept at handling their phone interactions.
Average customer rating:
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Mastering Telephone Skills for Sales Professionals - Audio & Workbook
Marcella McMahon
Manufacturer: Kyle Publishing
ProductGroup: Book
Binding: Audio Cassette
General
| Business
| Books on Cassette
| Audiobooks
| Formats
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Sales
| Business
| Books on Cassette
| Audiobooks
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General
| Books on Cassette
| Audiobooks
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General
| Business & Investing
| Subjects
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ASIN: 0970132905 |
Book Description
This nationally acclaimed THREE-HOUR course Mastering Telephone Skills is attended by thousands of professionals every year.
If you're searching for an answer to better telephone skills, Mastering Telephone Skills can help. Dennis Kyle, International Speaker, shatters the myths of traditional telephone techniques. He teaches sales professionals how to improve telephone qualifying, prospecting and appointment setting. Kyle's four-step process to objection handling turns objections into selling opportunities. You'll learn to quickly build rapport with prospects ultimately insuring more opportunities for appointments.
Kyle shares invaluable ideas on how to tame the voice mail beast and receive more callbacks. You'll learn how to break through gatekeepers turning them into information allies and much, much more...
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Professional Telephone Skill
Debra Smith
Manufacturer: Careertrack
ProductGroup: Book
Binding: Audio Cassette
Communications
| Skills
| Business & Investing
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General
| Skills
| Business & Investing
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Job Hunting & Careers
| Business & Investing
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Secretarial Aids & Training
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General
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ASIN: 0943066395 |
Product Description
Eileen Shenker has survived nearly two decades on the telephone and still maintains a positive attitude. Eileen's telephone techniques have helped companies like IBM, Xerox, USA Today, Blue Cross, and major newspapers internationally. Eileen shares her business building ideas in these six tapes.
Telephone Skills will help you:
1. Improve rapport and sales building skills
2. Deal effectively with angry customers
3. Create a positive personal and company image
4. Develop solid customer service and more!
Product Description
Do you or those within your organization spend a lot of time on the phone? Do you feel your average telephone conversation is less productive than it could be? The telephone may have revolutionized communication, yet businesses still lose significant amounts of money every year due to unproductive telephone interactions. Renaissance 5006 will improve telephone skills, increase perceived professionalism, and show you how to deal with difficult situations. Among other skill improvements, your employees will be able to leave better messages and hold more effective conference calls.
Renaissance 5006 will enable you to spend less time on the phone and ensure that it is time well spent. Your organization will witness an increased return on the dollars you spend on your telephone system and on the people who use it. ++++++++++
Major topics: Understanding the Importance of Telephone Skills ***** Projecting a Positive Image over the Telephone ***** Practicing Telephone Skills ++++++++++
Product Description
Do you or those within your organization spend a lot of time on the phone? Do you feel your average telephone conversation is less productive than it could be? The telephone may have revolutionized communication, yet businesses still lose significant amounts of money every year due to unproductive telephone interactions. Renaissance 5006 will improve telephone skills, increase perceived professionalism, and show you how to deal with difficult situations. Among other skill improvements, your employees will be able to leave better messages and hold more effective conference calls. Renaissance 5006 will enable you to spend less time on the phone and ensure that it is time well spent. Your organization will witness an increased return on the dollars you spend on your telephone system and on the people who use it. ++++++++++ Major topics: Understanding the Importance of Telephone Skills ***** Projecting a Positive Image over the Telephone ***** Practicing Telephone Skills ++++++++++
Product Description
Do you or those within your organization spend a lot of time on the phone? Do you feel your average telephone conversation is less productive than it could be? The telephone may have revolutionized communication, yet businesses still lose significant amounts of money every year due to unproductive telephone interactions. Renaissance 5006 will improve telephone skills, increase perceived professionalism, and show you how to deal with difficult situations. Among other skill improvements, your employees will be able to leave better messages and hold more effective conference calls.
Renaissance 5006 will enable you to spend less time on the phone and ensure that it is time well spent. Your organization will witness an increased return on the dollars you spend on your telephone system and on the people who use it.
Book Description
At twenty-seven, Bo Peabody was an Internet multi-millionaire. In the heady days of the late 1990s, though, when every cool kid had an IPO, that wasn’t very remarkable. What is remarkable is that he’s even more successful today. He has co-founded five different companies, in varied industries, and made them thrive during the best and worst of economic times. Through it all, the one question everyone asks is: Was it his smarts that made him an entrepreneurial leader, or was it just plain luck? The truth is, Bo was smart enough to know when he was getting lucky. And he wants you to have the same advantage.
With proven methods for success and a witty, conversational voice, Bo takes the reader through the lessons his experiences as an entrepreneur have taught him. At the heart of Bo’s manifesto is a mantra that everyone, whether working for a multinational corporation or a solo start-up, should heed: If you want your business to be successful, make sure your work is fundamentally innovative, morally compelling, and philosophically positive.
Lucky or Smart? will teach you how to put yourself in a position to get lucky, create the right situations for success, and take advantage of every opportunity. It is the first truly authentic guide to an entrepreneurial life, a must read for anyone looking for his or her own road to fulfillment.
Download Description
At twenty–seven, Bo Peabody was an Internet multi–millionaire. In the heady days of the late 1990s, though, when every cool kid had an IPO, that wasn’t very remarkable. What is remarkable is that he’s even more successful today. He has co–founded five different companies, in varied industries, and made them thrive during the best and worst of economic times. Through it all, the one question everyone asks is: Was it his smarts that made him an entrepreneurial leader, or was it just plain luck? The truth is, Bo was smart enough to know when he was getting lucky. And he wants you to have the same advantage.
With proven methods for success and a witty, conversational voice, Bo takes the reader through the lessons his experiences as an entrepreneur have taught him. At the heart of Bo’s manifesto is a mantra that everyone, whether working for a multinational corporation or a solo start–up, should heed: If you want your business to be successful, make sure your work is fundamentally innovative, morally compelling, and philosophically positive.
Lucky or Smart? will teach you how to put yourself in a position to get lucky, create the right situations for success, and take advantage of every opportunity. It is the first truly authentic guide to an entrepreneurial life, a must read for anyone looking for his or her own road to fulfillment.
Customer Reviews:
Yawn........2007-09-29
This book is useless. I'm so surprised others gave it four stars. The author just got lucky with his timing and he inflated the valuation of his company by posing as a slacker CEO while in reality he was working 100 hour work weeks.
Then he was smart because he cashed out instead of going IPO because in his own words, he knew that the company was "all hat, no cattle". Then he took his money invested it in other companies that he "started" through his venture capital company. He actually doesn't talk about any of those operations so one wonders if he considers investing the same as starting a company.
Personally I wasn't looking for someone's luck story. I wanted "secrets to an entrepreneurial life" as the cover claims and what I really wanted was information that I could implement in the next company I start. This didn't teach me any. It was like reading an article in some bad paper, like USA Today, just longer.
If you want an autobiography of a random lucky guy, this is the book for you. If you want to make your business more successful without lying to the press or being someone you aren't, read Adrian Slywotzky. He can tell you some real entrepreneurial secrets that you can apply to your business.
Short but very informative.......2007-08-13
I thouroughly enjoyed the read, it was like listening to a good story page after page and gleaning 1 or 2 lessons from it.
Lucky and Short.......2007-04-16
This small book from the founder of Tripod is worth the hour it will take you to read it. Peabody was a `B' student and suggests that successful entrepreneurs are almost always `B' students: good at lots of things, experts at none. To compensate, `B' student entrepreneurs need to hire `A' student managers (and coders and VPs), who are excellent a one or two things, to successfully take a startup to maturity. This revelation is not rocket science, and not an entirely new concept either, but it is very interesting to hear how this strategy played out for Peabody and Tripod.
Even though he made millions, Peabody does not boast or make the silly claim--like many Internet millionaires--to have known all along that he was destined for greatness. In fact he is quite humble: he readily admits he was making a lot of his business strategy up as he went along, and that with Tripod, it could have just as easily gone the other way and ended in failure.
The three salient lessons from this very short memoir of an entrepreneur: work very hard, hire the right people, and be smart enough to know when you are getting lucky.
A good book, not a great book. .......2007-03-21
I picked up this book on the recommendation a client. Mr. Peabody tells good stories and lays out some straightforward facts. In many ways, it's a nifty little autobiography with some useful nuggets of information.
The advice he gives is mainly for Type-A personality entrepreneurs; Risk-taking, project-starting individuals whose main focus is getting product out the door so their effort can be called a success.
For anyone who does not fit that mold, this book is not necessarily speaking to you. However, even if its not directed at you, you'll still gain some insight into why people like Peabody behave and think the way they do.
What I liked most:
-- Always sell. As the person at the top of the organization, always sell.
-- Recognize which role is naturally in you: Entrepreneur, or Manager, and then excel in that role.
-- Know what you don't know. Don't try to buffalo your way through things. To me this is part of being intellectually honest.
What could have been better:
-- I do agree that striving for "good" will be what gets a company off the ground, but that's the end of the road for the entrepreneur on that project anyway. After the entrepreneur moves on to other challenges, the company he leaves behind needs to press forward and strive to be great. That part needed more value ascribed to it.
-- Peabody talks a lot about selling at the entrepreneurial level, but never touches on the mechanics of developing a strategy for it. It may be instinctive to him, but it would have been nice to have him explain a more functional approach.
I liked the book. Quick read. Some good nuggets. Just not enough of them in the right places.
I suppose Peabody followed his own advice: He wrote a good book, not a great one.
Invaluable Book for Entrepreneurs, Executives and Managers.......2006-11-10
This is one of the best business books I've ever read. It conveys highly insightful, meaningful ideas in a remarkably concise and common-sense way. No droaning on with complex business models or contrived new management theories. Peabody simply shares his views of what makes a successful entrepreneur and manager, and the importance of understanding the value of diverse personalities and skill sets. The ideas it contains are motivating, entertaining and invaluable. I've purchased several copies for colleagues. I highly recommend it.
Book Description
•
Why Your LOVE Life Sucks — and What You Can Do About It: With the same humor, real-world examples, and charming directness as Why Your Life Sucks, Don’t Get Lucky — Get Smart spells out why many of us have been unlucky in love — and also offers practical ways to increase our relationship intelligence. From a self-help guru who admittedly owned a lot of unreal estate in dating hell for years, Don't Get Lucky distils the common reasons we all have bad — or just not great — relationships, showing us how to recognize our own patterns, and ultimately how to change for the better.
•
An original voice with highly practical information: Cohen debunks the common myths we bring to dating and offers new insight into the realities of relationships. For example, chances are your love life sucks if you often…
-Mistake “hope at first sight” for “love at first sight”
-Date out of desperation. People who feel desperate do desperate things — and create desperate results
-Seek only The Right Person — which may be a way of avoiding relationship
-Get stuck on The Wrong Person — again and again and again
Book Description
This digital document is an article from Security Management, published by American Society for Industrial Security on April 1, 2003. The length of the article is 3165 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: How a confederate delivered the goods: strong sleuthing, some lucky breaks, and a street-smart staff helped break up a crime ring. (Loss Prevention).
Author: Craig T. Frank
Publication:
Security Management (Refereed)
Date: April 1, 2003
Publisher: American Society for Industrial Security
Volume: 47
Issue: 4
Page: 54(6)
Distributed by Thomson Gale
Book Description
This digital document is an article from The Futurist, published by World Future Society on May 1, 2002. The length of the article is 748 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Smart or Lucky? (Books in Brief).(Fooled by Randomness: The Hidden Role of Chance in the Markets and in Life) (book review)
Publication:
The Futurist (Magazine/Journal)
Date: May 1, 2002
Publisher: World Future Society
Volume: 36
Issue: 3
Page: 62(1)
Article Type: Book Review
Distributed by Thomson Gale
Average customer rating:
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Lucky or Smart
Bo Peabody
Manufacturer: RANDOM HOUSE BUSINES
ProductGroup: Book
Binding: Hardcover
ASIN: B000K4L1TU |
Average customer rating:
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Lucky or Smart 6-copy L-card Display
Bo Peabody
Manufacturer: Random House
ProductGroup: Book
Binding: Unknown Binding
Entrepreneurship
| Small Business & Entrepreneurship
| Business & Investing
| Subjects
| Books
ASIN: 0812965426
Release Date: 2004-12-28 |
Customer Reviews:
Paul Jennings' Unreal First Book.......2006-08-31
"Unreal", first published in Australia in 1985, was Paul Jennings' first book, which he wrote while he was a school teacher. It is a collection of weird and wonderful short stories for kids, though it's fun for all ages, I reckon. "Unreal" went on to win a whole bunch of awards, and Paul Jennings went on to become a full time writer, and something of a phenomenon here down under. His books sold millions of copies, and spawned two TV series ("Round the Twist" and "Driven Crazy"). He's done an awful lot for kid's reading down here. I've been a fan of Paul's since I was nine or so years old. I'm grown up now, but still I find his books worth reading and re-reading.
Every single one of the eight stories in "Unreal" is great fun, and are among Jennings' best work, in my opinion. Here's a summary:
"Without A Shirt" features a boy who obsessively ends every sentence with the phrase "without a shirt". His teacher feels sorry for him and the other kids make fun of him. His life, however, takes a strange and unexpected turn the day he has to do a talk in front of the class...
"The Strap Box Flyer" is a story I'd forgotten about for quite some time, but it's interesting. It's all about a greedy businessman who goes from town to town selling glue. He tells his customers it will stick anything together. He doesn't tell them that it will only stick for 4 hours. Great ending to this one!
"Skeleton on the Dunny" is something of a ghost story centred around an outhouse. "Dunny" is an Australian slang word for toilet, used in a similar way to the American slang "the can". Really liked this story when I was a kid.
"Lucky Lips" is all about a sixteen year old boy whose never been kissed, but hopes to change all that with some magic invisble lipstick. Things end up getting a little crazy, though.
"Cow-Dung Custard" is a story designed to gross out, a type of story that Paul tends to write from time to time. This one's about a boy whose Dad is a prize winning gardener. He's a success thanks to his special combinations of animal manure. One of his combinations, "cow-dung custard" is a bit too special, and ends up causing chaos among the townsfolk.
"Lighthouse Blues" is another ghost story. A young lad goes to work as an apprentice on a lighthouse, and every Friday night he hears eerie music played on the saxophone, music whose lyrics seem to be trying to say something to him!
"Smart Ice-Cream" is an interesting one. A know-it-all boy is convinced that the local ice-cream truck is making his peers smarter by way of the ice-cream they eat. A short but sweet story (pardon the pun!)
"Wunderpants" is all about an enchanted pair of homemade underwear. I think that's all I need to say about that one!
Highly recommended to young readers. It's a lot of fun. If you enjoyed it, check out some of Paul Jennings other books like "Quirky Tales", "Uncanny" and "Unseen".
Dumb Book.......2005-07-04
This is the stupidest book ever. The stories were retarded. One story was about some little snot who teased other people and thought he was good. What a loser! This book sucked.
go for this book.......2004-11-09
What odd, delightful, unique stories. Sort of spooky at times, but certainly not typical.
Unreal (Story 7 Smart Ice-Cream).......2001-09-21
I think that this story would be suited to children 7-12 years of age.
In this story there is a very smart boy who always gets 100 out of 100 for Maths and English.
He teases people with pimples and other problems, but Peppi the ice-cream man fixes these problems with ice-cream.
There is a twist at the end that you couldn't guess. Read to find out.
This was an okay story. It is pretty short but has enough infomation to get the story line across. There were a few funny parts that make the story interesting.
Great!! Loved the funny stories.......1999-04-08
This book is great, my favorite story is called "Without a Shirt". It is about a boy that cannot say a sentence or paragraph without ending it with the phrase - "Without a shirt". Of course there is more to the story, but I think it nice to with hold the ending for the reader.
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