Customer Reviews:
Not worthy of time.......2007-01-04
Nothing earth shattering here. Maybe my expectations were too high as soo many folks recommended this book. Unless you've never read ANY career advice book, I'd suggest another.
Book Description
Today's executive assistant has become a crucial member of every organization's support staff--a key business ally with diverse responsibilities, from overseeing employees to making strategic decisions. Here is the first step-by-step guide specifically designed to help you thrive in this fast-paced profession. Developed by nationally-known business consultatnt and author Melba Duncan, this leading-edge resource provides all the up-to-date information you need to manage information technologes, deal effectively with abrupt organizational changes and office politics, handle stress, resolve conflicts, motivate workers and forge a team mentality, master public relations and the media, capitalize on opportunities emerging from corporate restructuring, and more.
Customer Reviews:
Disappointed.......2007-03-20
This is another example of hearing "the same ole stuff." Can't some author get origional? This was so elementary and certainly not "NEW" information, as the title suggests.
Outstanding insights from a former top assistant!.......2004-07-01
This book has helped so many people! It's perfectly brilliant.
I think it's insane that reviewers are commenting on publisher's type-o's instead of commenting on how significant this book really is. Obviously, Ms. Duncan proofed her own book and after meeting Ms. Duncan at an event, I mentioned the reviews about the errors in the book. Ms. Duncan and her staff has tried desperately for years to demand that the book be reprinted. Some things unfortunately are out of one's hands, and I recognize this after years of being a journalist. Look at the NY Times! And every other book on your shelf! They all have errors!
Ms. Duncan has been instrumental in the salary increases, and gaining recognition for this truly unique role! I recommend this book to anyone in the role or considering it!
Interesting Read.......2000-07-19
I thoroughly enjoyed Ms. Duncan's book. I found it an easy read, packed with lots of excellent information.
As with the other reviewer I was extremely disappointed in the skills test in the back of the book. Missing questions, answers to questions that weren't printed.
I wonder if Ms. Duncan has read her own book? Did she review the skills test information in the back before it was published? If the fault lies with the publisher, I hope she got her money back. I also hope she'll do a re-print with the skill test corrected because I found it very helpful in identifying weak areas in my own skill set.
I've been an Executive Secretary/Assistant for the past ten years. Often a good assistant is taken for granted. I appreciated Ms. Duncan's affirmation that my job is more than a job, it's a career and that not just anyone can be a good assistant.
If you can get past all the problems with the skill test in the back of the book, I think you'll find the content extremely interesting, insightful, and motivating.
Talk About Ironic!.......2000-05-11
I just finished reading this book about the "new executive assistant". Of course it emphasizes attention to detail, checking your work, accuracy, etc. Upon completing the extensive skills test in the back of book, I was horrified to find the following blatant errors: 1. In the vocabulary section, the questions skip from #56 to #61, yet in the answer section, these questions do appear. 2. The proofreading section fails to point out periods that are missing at the end of two sentences. Here's the kicker: 3. When I went to check my answers for the spelling section, I discovered that there were only two answers out of 110 questions. To top, there were answers for #110 - 122, which didn't exist in the first place.
OK, can anyone find a proofreader at McGraw Hill to catch these types of errors? How can anyone take this book seriously? The other person who reviewed this book obviously did not read the whole thing. What a disappointment! I do recommend another book that I read. It's called The Valuable Office Professional by Michelle Burke. She is right on the money. There are some more in-depth self-evaluation tests, which go much further than vocabulary and grammar skills. I also got some information about her consulting service, which I am trying to convince management our company needs. That's my summary of this book. Good luck with your administrative careers no matter who you are or where you live!
Ms. Duncan has written a mentoring masterpiece!.......1999-02-06
"The New Executive Assistant" is a must-read for aspiring or seasoned executive assistants, their bosses, and everyone in between.
Ms. Duncan doesn't just advise you to develop a proactive rather than a reactive approach to your administrative career, she guides you to discovering both what you want out of life and what your career can provide. She covers all the important bases for surviving in today's fast-paced world: learning to adapt to change (technical and cultural); mastering the fundamentals of communicating what you really mean; tapping into your management and leadership potential; handling both yourself and others in conflict situations; promoting yourself, your boss, and your company; and regaining your spiritual "center". Most importantly, however, Ms. Duncan asks wether or not you are cut out to be an executive assistant. Life is too short to just have a job; whatever it may be, find a career that works for you, challenges you, and fits your personality.
Packed with objective insights, advice, and enjoyable witticisms, "The New Executive Assistant" delivers. I found in this one book what countless seminars and 50-minute training series have not been able to provide; I found truely usable, relevant insights and information. Ms. Duncan has created a mentoring master piece for executive assistants (and anyone who wants to understand them)!
Book Description
Those who seek jobs in the office support field will find this book to be a valuable resource! Office managers, administrative assistants, executive aides, and other office support personnel have a lot of common when they create a resume, and this book shows resumes and cover letters of individuals who want to find work ranging from office management to clerical. No matter what industry or type of work - medical, manufacturing, nonprofit, and other environments - this book will provide a competitive edge to those who seek employment which involves admin support, executive support, clerical, and secretarial responsibilities. For those who seek federal employment, there's a special section in the book showing how to create federal resumes and government applications.
Book Description
The first and only resume-writing handbook designed expressly for secretaries and other office workers, this savvy guide shows you how to use leading-edge strategies to sell yuor special skills, talents, and achievements in a polished, powerful resume that will dazzle employers. Best of all, you'll learn how to beat the competition with a trageted resume that zeroes in on a prospective employer's exact needs. Loaded with precise details, samples, and examples, it reveals how to hook an employer's interest in the first few lines; enhance all job descriptions with powerful, professional wording, transform even menial job tasks into impressive information; discover and showcase skills and achievements you never even knew you had; customize your resume to specific job positions, write a dynamite cover letter; and much more.
Customer Reviews:
Great Tips - if you can translate examples with today's equivalent.......2007-07-09
I found this book helpful for those administrative assistants that are new or fairly new to the field. There are great tips for layout if you have had an extended break in working, and ways to present experience (or lack of experience) and still get your foot in the door for an interview. The resumes presented were, in my opinion, elemental, which is why I would recommend this book for those starting out in the administrative field. Also, some of the examples used will obviously need to be tailored to your situation. There are numerous references to typewriters and wpm, stenographers, etc, that date the book, and you will need to swap this out with what you currently do in your job. (While I may not be average, I personally have not touched a typewriter in my work environment for the last 6 years). There were some great before and after examples of resumes.
However, I am an experienced administrative assistant performs the usual travel arrangements, expenses, and calendaring, and I also actively seek out projects to pursue. My goal in purchasing this book was to show the value of those extra projects on my resume. If this is your intent as well, I would not recommend this book. I also bought Resume Magic: Trade Secrets of a Professional Resume Writer at the same time, and have found it to be much more useful in translating my current tasks into marketable skills, as it is much more robust.
The Best!.......2007-07-07
I paid 20 cents for this book online and I can't believe how valuable this book really is. I never realized how poorly my resume was untill I read this book. It has all types of scenarios in it such as resume styles for new grads, career changers, job hoppers, etc.
I followed the styles in this book and have had 3 interview requests already in just 2 weeks! It boggles me that the cheapest book I bought was the biggest return for me!
You will not be disappointed by this book. Yes, it was printed in 1997, but all you have to do is change a few of the words (I think they refer to Word Perfect, just change to Microsoft Office 2003). Fantastic Book!
This book is an excellent tool to use to advance your career.......2001-07-09
This book is excellent! It has really showed me how to make my resume more marketable, and prepare me for a better career. I have passed this book on to my family, and co-workers.
Outstanding Resource.......2000-03-16
Ms. Lefkowitz has produced an outstanding guide that is tailored specifically to administrative people. Other resume books provide the basics, but the formulas and the cookie cutter molds just don't seem to lend themselves to admin careers. Her book is a godsend for professional secretaries. Each of the chapters goes through the steps for translating the myriad of everyday tasks into clear, concise, and impressive bullet items. Her section on writing the qualifications statement is particularly helpful. She breaks it down into parts and shows the reader how to tailor it to each job posting. The examples at the end provide different examples on how to word things as well as ideas for formating and layouts (something that is important for a secretary to demonstrate some talent at doing). Using her instructions and those examples, it's easy to put together a resume that gets results! I've had nothing but compliments (and interviews) after using this book.
the best resume book ever!.......1999-05-14
the book was damn easy to use, and It helped me get the job I was looking for! Id recoment it to anyone who is seriously interested in upgrading their resume writting skills
Average customer rating:
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Administrative Assistant/Secretary Career Starter
Shirley Tarbell , and
Learning Express
Manufacturer: Learning Express
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ASIN: 1576850994 |
Book Description
The ultimate guide to getting and succeeding in one of the most popular--and demanding--jobs in the world. Covers everything you need to know, from what an administrative assistant does to how to get and pay for the training you'll need to get hired. PLUS, tips on how to find the best-paying jobs and how to make yourself indispensable once you're on the job.
Average customer rating:
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Being a Hospital Insurance Clerk
Linda Barber , and
Donna Lee Derbish
Manufacturer: Prentice Hall
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ASIN: 0893032239 |
Book Description
B> This easy-to-understand, yet comprehensive handbook guides readers one step at a time through the duties and responsibilities of a hospital insurance clerk. Stressing a practical, problem-solving format, the manual covers hospital departments ... medical and insurance terminology ... insurance coverage and benefits ... group and individual insurance ... billing collection procedures ... coding ... universal billing claim form (UB-82) ... HMOs and PPO ... workers' compensation ... CHAMPUS ... Medicare ... Medicaid and Medi-Cal ... plus computer billing. This is the ideal guide for medical insurance clerks as well as anyone needing to know the ins and outs of medical insurance information.
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The Bluffer's Guide to Secretaries: Bluff Your Way as a Secretary
Sue Dyson
Manufacturer: Oval Books
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A snappy little book containing facts, jargon, and inside information--all that readers need to know to hold their own among the experts.
Average customer rating:
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Ft-Overworked&underpd
MARY BRIDGE CARROLL
Manufacturer: Ballantine Books
ProductGroup: Book
Binding: Paperback
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ASIN: 0449901327
Release Date: 1984-08-12 |
Customer Reviews:
A Must Have!.......2002-07-10
Jan's book is a must have for anyone seeking to start a home-based secretarial (virtual assistance) business. Her book is full of wonderful advice -- she even shares with her readers the actual forms she uses in her own business. This book is the "Virtual Assistant's" bible!
Definitely Worth a Read!.......2000-05-29
Ms. Melnik has done an excellent job in writing this book. She provides comprehensive information on all aspects of starting your own secretarial service. She assume's the reader is at the very beginnin stages of planning and does a great job going through the entire process, one step at a time!
The only thing I wish there was more information on was operating this business from an internet standpoint.
Very good book, if you want to open a resume production biz........1999-02-04
Ms. Melink writes well and includes much information, however it seems geared toward the resume business, vs. a well-rounded secretarial service. The information on what to charge clients is well written and informative.
Simply an EXCELLENT reference book!!.......1998-12-03
Jan's book tells you EVERYTHING you need to know to launch and grow a well organized and well planned secretarial business. It guides you through business organization, assessing personal skills, estimating start-up costs, pricing your services, planning growth, writing your own complete business plan, advertising & promotion, balancing your work life and home life, screening and hiring employees and much, much more.
The book also gives you the advantages and drawbacks of operating a home-based business as well as important comments and much needed sound advice from other secretarial services business owners. There are also lots of samples e.g.: sample zoning permit application, sample expense worksheet form, sample balance sheet form, sample start-up office supply inventory, sample brochure, sample press release, sample flyer, and many, many samples more.
The only information I miss in this book are internet sites one can access for more information and articles, etc., as well as the fax & e-mail addresses of the contacts mentioned in the appendix (this is the only reason I rated the book 4-stars). I consider this kind of information extremely important in today's world.
I am now setting up my own secretarial services business following the guidelines I've found in this book. The book has made the path a lot easier for me because now I know what I have to have (minimum), what I have to do, how I have to do it, where I have to go and how I have to plan. Even though I'm in another country, the book has definitely guided and hinted me in the right direction. I would have gone through a lot of unnecessary struggles without this book. I highly recommend it to anyone thinking of starting a secretarial services business. Everything you need to know about starting and running the business is in this book.
Jan, thanks a lot for writing this book. It has become an indispensable and extremely valuable reference tool for me.
Average customer rating:
- same old story
- "Lets the customers speak". Easy!
- How to make money in sales and keep your integrity.
- Tao of Sales transforms the context and behavior of sales
- Bringing it all together
|
The Tao of Sales: The Easy Way to Sell in Tough Times
E. Thomas Behr ,
Lao-Tzu , and
Laozi
Manufacturer: Element Books Ltd
ProductGroup: Book
Binding: Hardcover
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Change Your Thoughts - Change Your Life: Living the Wisdom of the Tao
ASIN: 1862040583 |
Amazon.com
American Management Association official E. Thomas Behr is both a long-time business consultant and admirer of the timeless Tao Te Ching. In The Tao of Sales: The Easy Way to Sell in Tough Times, he combines the two and demonstrates how the classic Chinese philosophy can be used to build effective contemporary business relationships. His exercises and activities aren't for everyone, but neither were Lao-Tzu's 81 simple ideas when first introduced some 14 centuries ago.
Customer Reviews:
same old story.......2002-03-06
another variation on the same old theme, has this man ever spoken to a customer?
"Lets the customers speak". Easy!.......1999-09-28
Last April 99 my wife and me were walking down the "Paseo de Gracia" in Barcelona (Spain), in a very important fair of books "Sant Jordi". When we stopped in one of the small shops on the street, we watched the titles and I were attracted by one of them "The TAO of Sales". I bought it, and when I started to read I couldn't stop. During days I were speaking about the book with my colleges in the office and my close family. I started to use some techniques with our customers. "Lets the customers speak". Easy! but difficult to do it. I found on this book a new way of relationship with our custumeres. Thank you very much at Mr. Behr, for this incredible work.
How to make money in sales and keep your integrity........1999-01-13
A friend of mine called me to say I must read this book. He had been selling cosmetic products and not doing well. This book showed him how to stop pushing products/services or manipulating customers and how to start meeting people's needs with integrity and authenticity. The book aligns itself with the old wisdom of Taoism in a light, easy to understand way, but it is completely modern by a man who has trained many salespeople. I recommend it to anyone who has to sell their products or services to customers (or to their manager and others within a company)... specially if you want to sell better while enjoying your work in sales and get to know your customers as people, not "targets" or "market segments".
Tao of Sales transforms the context and behavior of sales.......1998-03-13
The Tao of Sales makes the compelling point that new sales behavior, based upon Taoist principles, creates a dramatic change in the sales person and his or her customer relationships. Taoist principles applied to sales, transform the way the sales person thinks about the sales process and the way they are behaving in the sales process.
For example, most traditional methods for handling objections actually increase customer resistance, because they are aggressive and customers become threatened. The Tao of Sales, on the other hand, describes specific techniques which enable the sales person to listen deeply and most importantly, to observe without judgment. These techniques are not found in traditional sales instruction, and yet, the behaviors are fundamental to building sustainable relationships of all types, customer, personal and professional. They remove the struggle from the interpersonal process.
The Tao of Sales successfully translates the wisdom of a philosophy of living into a series of hands-on techniques ready to apply immediately in the customer relationship!The information is chunked so that the reader is not overwhelmed and can practice a manageable number of techniques at one time. The book mirrors what the Tao says, The journey of a thousand miles begins with a single step.
Bringing it all together.......1998-01-25
As a student of Zen and Taoism for many years (in my earlier days), it was refreshing to come back and view the principles put forth on Dr. Behr's book; especially through the lens of selling. As an entrepreneur, I must express the high value his words carry for me, from both a management and selling standpoint. The truths spoken here are universal truths: which provide great clarity and enable the selling and management process to move forward; with purpose, direction and without fear. Kudos for a very fine book! I shall refer to it often as my company grows!
Bennett Brecht
President
Opus Media, Corp.
Product Description
The Tao of Sales: seeing clearly - selling wisely. Much of what we "know" about selling turns out to be based on myth: that success means learning the right things to say, to get customers to do what we want - usually against their will. That's why selling can seem so difficult. Because most people don't like feeling controlled or manipulated and thus resist - at a subconscious level - being "sold." The Tao of Sales is grounded in a fusion of ancient Chinese martial arts discipline and the latest breakthroughs in understanding and practicing Emotional Intelligence. Its insights and exercises can help you change the dynamic with your customers from control and manipulation to collaboration and mutual gain. First published in 1997, The Tao of Sales attracted enthusiastic readers until it went out of print, a few years later, with the business failure of its publisher. It has now been re-issued to bring the same clarity and success to the work and lives of new readers.
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- CE Marking, Product Standards And World Trade
- Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) Examination Review for Office Systems and Technology (5th Edition) ... Secretary, Certified Administrative P)
- China's Economic Powerhouse: Economic Reform in Guangdong Province
- City and Enterprise: Corporate Community Involvement in European and Us Cities (Euricur Series European Institute for Comparative Urban Research)
- Core Security Patterns: Best Practices and Strategies for J2EE(TM), Web Services, and Identity Management (Core Series)
- Corporate Tides: The Inescapable Laws of Organizational Structure
- Counselling by Telephone (Professional Skills for Counsellors series)
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- Developing Critical Thinkers : Challenging Adults to Explore Alternative Ways of Thinking and Acting (Jossey-Bass Higher Education Series)
- Development and Social Change: A Global Perspective (Sociology for a New Century Series)
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