From Turnover to Teamwork: How to Build and Retain a Customer-Oriented Foodservice Staff
Average customer rating: 5 out of 5 stars
  • Recommended for restaurant managers
From Turnover to Teamwork: How to Build and Retain a Customer-Oriented Foodservice Staff
Bill Marvin
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

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  1. Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It
  2. The Foolproof Foodservice Selection System: The Complete Manual for Creating a Quality Staff The Foolproof Foodservice Selection System: The Complete Manual for Creating a Quality Staff

ASIN: 0471590770

Book Description

Deals with staff turnover, a major cost factor in the hospitality industry. Takes a common-sense approach to why people leave and what can be done about it. Treats such issues as rapport between staff and management, training, salary structure and wages, incentives, performance reviews and disciplinary procedures.

Customer Reviews:

5 out of 5 stars Recommended for restaurant managers.......2000-06-26

This is book is a winner. For those of you restaurant managers battling high turnover (as most of us are!), this book will open your eyes to how your staff perceives you and your management style.

Full of practical advice on how to hire the right people in the first place, how to develop and motivate the staff you have, and how to improve morale and employee loyalty, this book will inspire you to get to work and starting turning things around!

The Oxford History of the British Empire: Volume II: The Eighteenth Century (Oxford History of the British Empire)
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    The Oxford History of the British Empire: Volume II: The Eighteenth Century (Oxford History of the British Empire)

    Manufacturer: Oxford University Press, USA
    ProductGroup: Book
    Binding: Paperback

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    1. The Oxford History of the British Empire: Volume I: The Origins of Empire: British Overseas Enterprise to the Close of the Seventeenth Century (Oxford History of the British Empire) The Oxford History of the British Empire: Volume I: The Origins of Empire: British Overseas Enterprise to the Close of the Seventeenth Century (Oxford History of the British Empire)
    2. The Oxford History of the British Empire: Volume III: The Nineteenth Century (Oxford History of the British Empire) The Oxford History of the British Empire: Volume III: The Nineteenth Century (Oxford History of the British Empire)
    3. The Oxford History of the British Empire: Volume IV: The Twentieth Century (Oxford History of the British Empire) The Oxford History of the British Empire: Volume IV: The Twentieth Century (Oxford History of the British Empire)
    4. The Oxford History of the British Empire: Volume V: Historiography (Oxford History of the British Empire) The Oxford History of the British Empire: Volume V: Historiography (Oxford History of the British Empire)
    5. The Sinews of Power: War, Money and the English State, 1688-1783 The Sinews of Power: War, Money and the English State, 1688-1783

    ASIN: 0199246777

    Book Description

    Volume II of The Oxford History of the British Empire examines the history of British worldwide expansion from the Glorious Revolution of 1689 to the end of the Napoleonic Wars, a crucial phase in the creation of the modern British Empire. This is the age of General Wolfe, Clive of India, and Captain Cook. An international team of experts deploy the latest scholarly research to trace and analyze development and expansion over more than a century. They show how trade, warfare, and migration created an Empire, at first overwhelmingly in the Americas but later increasingly in Asia. Although the Empire was ruptured by the American Revolution, it survived and grew into the British Empire that was to dominate the world during the nineteenth and early twentieth centuries. Series Blurb The Oxford History of the British Empire is a major new assessment of the Empire in the light of recent scholarship and the progressive opening of historical records. From the founding of colonies in North America and the West Indies in the seventeenth century to the reversion of Hong Kong to China at the end of the twentieth, British imperialism was a catalyst for far-reaching change. The Oxford History of the British Empire as a comprehensive study allows us to understand the end of Empire in relation to its beginnings, the meaning of British imperialism for the ruled as well as the rulers, and the significance of the British Empire as a theme in world history.
    Models of Value: Eighteenth-Century Political Economy and the Novel
    Average customer rating: Not rated
      Models of Value: Eighteenth-Century Political Economy and the Novel
      James Thompson , and James Thompson
      Manufacturer: Duke University Press
      ProductGroup: Book
      Binding: Paperback

      GeneralGeneral | Classics | United States | World Literature | Literature & Fiction | Subjects | Books
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      ASIN: 0822317214

      Book Description

      James Thompson examines the concept of value as it came to be understood in eighteenth-century England through two emerging and divergent discourses: political economy and the novel. By looking at the relationship between these two developing forms—one having to do with finance, the other with romance—Thompson demonstrates how value came to have such different meaning in different realms of experience. A highly original rethinking of the origins of the English novel, Models of Value shows the novel’s importance in remapping English culture according to the separate spheres of public and domestic life, men’s and women’s concerns, money and emotion.
      In this account, political economy and the novel clearly arise as solutions to a crisis in the notion of value. Exploring the ways in which these different genres responded to the crisis—political economy by reconceptualizing wealth as capital, and the novel by refiguring intrinsic or human worth in the form of courtship narratives—Thompson rereads several literary works, including Defoe’s Roxana, Fielding’s Tom Jones, and Burney’s Cecilia, along with influential contemporary economic texts. Models of Value also traces the discursive consequences of this bifurcation of value, and reveals how history and theory participate in the very novelistic and economic processes they describe. In doing so, the book bridges the opposition between the interests of Marxism and feminism, and the distinctions which, newly made in the eighteenth century, continue to inform our discourse today.
      An important reformulation of the literary and cultural production of the eighteenth century, Models of Value will attract students of the novel, political economy, and of literary history and theory.

      Growing Public: Social Spending and Economic Growth since the Eighteenth Century (Growing Public)
      Average customer rating: 5 out of 5 stars
      • Counterintuitive and powerful.
      • Your best hopes confirmed
      • Clear headed and practical
      Growing Public: Social Spending and Economic Growth since the Eighteenth Century (Growing Public)
      Peter H. Lindert
      Manufacturer: Cambridge University Press
      ProductGroup: Book
      Binding: Paperback

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      Similar Items:
      1. Growing Public: Social Spending and Economic Growth since the Eighteenth Century Growing Public: Social Spending and Economic Growth since the Eighteenth Century
      2. Institutions and the Path to the Modern Economy: Lessons from Medieval Trade (Political Economy of Institutions and Decisions) Institutions and the Path to the Modern Economy: Lessons from Medieval Trade (Political Economy of Institutions and Decisions)
      3. Economic Origins of Dictatorship and Democracy Economic Origins of Dictatorship and Democracy
      4. States and Markets: A Primer in Political Economy States and Markets: A Primer in Political Economy
      5. Inequality and Prosperity: Social Europe Vs. Liberal America Inequality and Prosperity: Social Europe Vs. Liberal America

      ASIN: 0521529166

      Book Description

      Peter Lindert inquires as to whether social policies that redistribute income impose constraints on economic growth. Although taxes and transfers have been debated for centuries, only recently have we been able to obtain a clear view of the evolution of social spending. Lindert argues that, contrary to the intuition of many economists and the ideology of many politicians, social spending has contributed to, rather than inhibited, economic growth. Peter Lindert is a prize-winning researcher and teacher at the University of California-Davis where he serves as President of the Economic History Association and as Co-Editor of its journal. His textbooks in international economics have been translated into at least eight other languages, and he has previously taught at the University of Essex, Harvard University, Moscow State University, and University of Wisconsin.

      Customer Reviews:

      5 out of 5 stars Counterintuitive and powerful........2005-08-20

      The conventional wisdom among the members of the public is that the European welfare state is based on progressive taxation, with the government taking the role of Robin Hood. Lindert totally refutes this notion. He shows convincingly that throughout the modern history, the greater welfare expenditure has always been accompanied by increasingly regressive taxation, contrary to what people--especially American liberals--tend to believe. While the tax on income may appear more progressive, this hides both the fact that most European countries--especially those with high welfare expenditures--rely heavily on indirect taxes which are generally regressive in nature, and that numerous loopholes reduce effective tax rate even for income. The logic driving the study is simple: people pay for what they get; they don't put up with being forced to pay for what they don't get.

      This is not a completely new notion--Sven Steinmo has done a similar study, albeit over a much shorter time span and concerning a lot fewer countries, with similar findings, but the study remains rather obscure. One hopes that more people read thes studies--which they probably won't--so that many of the common misperceptions about social policy (even among professional economists!) would go away.

      5 out of 5 stars Your best hopes confirmed.......2005-04-04

      Peter Lindert has done humanity a great service, settled many scores, and given us both a perspective and a vocabulary with which to address the contentious issue of social spending and wealth transfer.
      "Growing Public" is one of the greatest contributions to Economic theory in the past century. Anyone with a social conscience owes it to himself to read this book and make its findings widely known.
      One of the book's many virtues (it is based upon very hard historical data) is that it is entirely readable.

      5 out of 5 stars Clear headed and practical.......2004-06-17

      This is a very informative book that clears up lots of misconceptions. It explains why the "wellfare state" is still around, even after so many death notices. The analysis shows that there is no net negative cost for comprehensive and universal social programs, and that there are often significant benefits. For those who can read this book without ideological and political blinders, there is much to learn from Peter Lindert's book.
      Quarter Notes and Bank Notes: The Economics of Music Composition in the Eighteenth and Nineteenth Centuries (Princeton Economic History of the Western World)
      Average customer rating: 4 out of 5 stars
      • Art and Business, together forever
      Quarter Notes and Bank Notes: The Economics of Music Composition in the Eighteenth and Nineteenth Centuries (Princeton Economic History of the Western World)
      F. M. Scherer
      Manufacturer: Princeton University Press
      ProductGroup: Book
      Binding: Hardcover

      HistoryHistory | Subjects | Books | Africa | Americas | Ancient | Arctic & Antarctica | Asia | Audiobooks | Australia & Oceania | Europe | Gay & Lesbian | Historical Study | Large Print | Middle East | Military | Military Science | Russia | United States | World
      GeneralGeneral | Composers & Musicians | Arts & Literature | Biographies & Memoirs | Subjects | Books
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      ASIN: 0691116210

      Book Description

      In 1700, most composers were employees of noble courts or the church. But by the nineteenth century, Chopin, Schumann, Brahms, Verdi, and many others functioned as freelance artists teaching, performing, and selling their compositions in the private marketplace. While some believe that Mozart's career marks a clean break between these two periods, this new book tells the story of a more complex and interesting transition.

      F. M. Scherer first examines the political, intellectual, and economic roots of the shift from patronage to a freelance market. He describes the eighteenth-century cultural "arms race" among noble courts, the spread of private concert halls and opera houses, the increasing attendance of middle-class music lovers, and the founding of conservatories. He analyzes changing trends in how composers acquired their skills and earned their living, examining such impacts as demographic developments and new modes of transportation. The book offers insight into the diversity of composers' economic aspirations, the strategies through which they pursued success, the burgeoning music publishing industry, and the emergence of copyright protection. Scherer concludes by drawing some parallels to the economic state of music composition in our own times.

      Written by a leading economist with an unusually broad knowledge of music, this fascinating account is directed toward individuals intrigued by the world of classical composers as well as those interested in economic history or the role of money in art.

      Customer Reviews:

      4 out of 5 stars Art and Business, together forever.......2007-01-18

      Since I am in the music business, this book has been a good resource for historical information about the never-ending tension between the need to create the greatest art possible while keeping the arts organization in business. I would guess that it's primarily of interest to people in arts management or who do program annotations or who are interested in "behind the scenes" glimpses at how people behave when they're not before the public. I found it good reading, interesting, absorbing, and it has given me a better understanding of how hard it is to keep art and business in harmony.
      Merchants, Markets and Manufacture: The English Wool Textile Industry in the Eighteenth Century
      Average customer rating: Not rated
        Merchants, Markets and Manufacture: The English Wool Textile Industry in the Eighteenth Century
        John Smail
        Manufacturer: Palgrave Macmillan
        ProductGroup: Book
        Binding: Hardcover

        Economic HistoryEconomic History | Economics | Business & Investing | Subjects | Books
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        ASIN: 0312221622

        Book Description

        This book explores the causes and nature of the industrial revolution through a comparative study of the main wool textile manufacturing regions of England. Based on extensive archival research and including several new or little-known sources, it addresses many of the current debates in economic history and eighteenth-century studies by examining how the interplay between merchants, markets, and producers shaped the pace and character of economic growth during the eighteenth century. Particular attention is paid to the rapid growth of product innovation and the export trade as both of these factors affected evolving structures of marketing and production.
        The Intra-Asian Trade in Japanese Copper by the Dutch East India Company During the Eighteenth Century (Tanap Monographs on the History of the Asian-European Intera)
        Average customer rating: Not rated
          The Intra-Asian Trade in Japanese Copper by the Dutch East India Company During the Eighteenth Century (Tanap Monographs on the History of the Asian-European Intera)
          Ryuto Shimada
          Manufacturer: Brill Academic Pub
          ProductGroup: Book
          Binding: Hardcover

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          ASIN: 9004150927

          Book Description

          In this definitive study of the intra-Asian trade in Japanese copper trade by the Dutch East India Company, the author argues that the trade in this commodity reaped high profits. Despite the huge imports of British copper by the English East India Company during the eighteenth century, the Dutch Company successfully continued to sell Japanese copper in South Asia at higher prices.

          Compared to the capital-intensive development of British mines in the age of the Industrial Revolution, the copper production in Tokugawa Japan was characterized by a labour-intensive 'revolution' which also made a big impact on the local economy.
          Jews in Poland-Lithuania in the Eighteenth Century: A Genealogy of Modernity (S. Mark Taper Foundation Imprint in Jewish Studies)
          Average customer rating: 4 out of 5 stars
          • A great book for European Jewish history
          Jews in Poland-Lithuania in the Eighteenth Century: A Genealogy of Modernity (S. Mark Taper Foundation Imprint in Jewish Studies)
          Gershon David Hundert
          Manufacturer: University of California Press
          ProductGroup: Book
          Binding: Hardcover

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          Similar Items:
          1. The Jews of Eastern Europe, 1772-1881 (Jewish Culture and Contexts) The Jews of Eastern Europe, 1772-1881 (Jewish Culture and Contexts)
          2. The Jews of East Central Europe Between the World Wars (A Midland Book) The Jews of East Central Europe Between the World Wars (A Midland Book)
          3. The Golden Tradition: Jewish Life and Thought in Eastern Europe (Modern Jewish History) The Golden Tradition: Jewish Life and Thought in Eastern Europe (Modern Jewish History)
          4. Men of Silk: The Hasidic Conquest of Polish Jewish Society Men of Silk: The Hasidic Conquest of Polish Jewish Society
          5. The Jewish Century The Jewish Century

          ASIN: 0520238443

          Book Description

          Missing from most accounts of the modern history of Jews in Europe is the experience of what was once the largest Jewish community in the world--an oversight that Gershon David Hundert corrects in this history of Eastern European Jews in the eighteenth century.
          The experience of eighteenth-century Jews in the Polish-Lithuanian Commonwealth did not fit the pattern of integration and universalization--in short, of westernization--that historians tend to place at the origins of Jewish modernity. Hundert puts this experience, that of the majority of the Jewish people, at the center of his history. He focuses on the relations of Jews with the state and their role in the economy, and on more "internal" developments such as the popularization of the Kabbalah and the rise of Hasidism. Thus he describes the elements of Jewish experience that became the basis for a "core Jewish identity"--an identity that accompanied the majority of Jews into modernity.

          Customer Reviews:

          4 out of 5 stars A great book for European Jewish history.......2006-09-18

          It is well worth reading but I wish it was longer and more detailed. And, would it be so terrible if it were discovered that changes to Jewish religious practice in 18th Century Poland were borrowed or influenced from sources outside the Jewish religion? Maybe one day we will know more.
          Luxury and Pleasure in Eighteenth-Century Britain
          Average customer rating: 4 out of 5 stars
          • Useful
          Luxury and Pleasure in Eighteenth-Century Britain
          Maxine Berg
          Manufacturer: Oxford University Press, USA
          ProductGroup: Book
          Binding: Hardcover

          Economic HistoryEconomic History | Economics | Business & Investing | Subjects | Books
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          Similar Items:
          1. The Post-Revolutionary Self: Politics and Psyche in France, 1750-1850 The Post-Revolutionary Self: Politics and Psyche in France, 1750-1850
          2. The Making of the Modern Self: Identity and Culture in Eighteenth-Century England The Making of the Modern Self: Identity and Culture in Eighteenth-Century England
          3. Imagining the Middle Class: The Political Representation of Class in Britain, c.17801840 Imagining the Middle Class: The Political Representation of Class in Britain, c.17801840
          4. Numbered Days: Diaries and the Holocaust Numbered Days: Diaries and the Holocaust
          5. Your Death Would Be Mine: Paul and Marie Pireaud in the Great War Your Death Would Be Mine: Paul and Marie Pireaud in the Great War

          ASIN: 0199272085

          Book Description

          Luxury and Pleasure in Eighteenth-Century Britain explores the invention, making, and buying of new, semi-luxury, and fashionable consumer goods during the eighteenth century. It follows these goods, from china tea ware to all sorts of metal ornaments such as candlesticks, cutlery, buckles, and buttons, as they were made and shopped for, then displayed in the private domestic settings of Britain's urban middling classes. It tells the stories and analyses the developments that led from a global trade in Eastern luxuries beginning in the sixteenth century to the new global trade in British-made consumer goods by the end of the eighteenth century. These new products, regarded as luxuries by the rapidly growing urban and middling-class people of the eighteenth century, played an important part in helping to proclaim personal identities,and guide social interaction. Customers enjoyed shopping for them; they took pleasure in their beauty, ingenuity or convenience. All manner of new products appeared in shop windows; sophisticated mixed-media advertising seduced customers and created new wants. This unparalleled 'product revolution' provoked philosophers and pundits to proclaim a 'new luxury', one that reached out to the middling and trading classes, unlike the elite and corrupt luxury of old. Luxury and Pleasure in Eighteenth-Century Britain is cultural history at its best, built on a fresh empirical base drawn directly from customs accounts, advertising material, company papers, and contemporary correspondence. Maxine Berg traces how this new consumer society of the eighteenth century and the products first traded, then invented to satisfy it, stimulated industrialization itself. Global markets for the consumer goods of private and domestic life inspired the industrial revolution and British products 'won the world'.

          Customer Reviews:

          4 out of 5 stars Useful.......2006-08-12

          I read this book for a research paper on the Industrial Revolution. It is clearly written and does not try to intimidate readers with overly complicated prose that distract from the main arguments. It is repetitive at times, but overall moves along nicely. For anyone wishing to explore the role of consumerism and consumption in shaping the Industrial Revolution and British society, I would urge you to read this book. It certainly made me reconsider the function of shopping.
          Provisioning Paris: Merchants and Millers in the Grain and Flour Trade During the Eighteenth Century
          Average customer rating: Not rated
            Provisioning Paris: Merchants and Millers in the Grain and Flour Trade During the Eighteenth Century
            Steven L. Kaplan
            Manufacturer: Cornell University Press
            ProductGroup: Book
            Binding: Hardcover

            GeneralGeneral | Business & Investing | Subjects | Books
            RetailingRetailing | Industries & Professions | Business & Investing | Subjects | Books
            Shopping & CommerceShopping & Commerce | Reference | Business & Investing | Subjects | Books
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            ParisParis | France | Europe | History | Subjects | Books
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            ASIN: 0801416000
            Sentimental Figures of Empire in Eighteenth-Century Britain and France
            Average customer rating: Not rated
              Sentimental Figures of Empire in Eighteenth-Century Britain and France
              Lynn Festa
              Manufacturer: The Johns Hopkins University Press
              ProductGroup: Book
              Binding: Hardcover

              ClassicsClassics | General | Literature & Fiction | Subjects | Books
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              ASIN: 0801884306

              Book Description

              In this ambitious and original study, Lynn Festa examines how and why sentimental fiction became one of the primary ways of representing British and French relations with colonial populations in the eighteenth century. Drawing from novels, poetry, travel narratives, commerce manuals, and philosophical writings, Festa shows how sentimentality shaped communal and personal assertions of identity in an age of empire.

              Read in isolation, sentimental texts can be made to tell a simple story about the emergence of the modern psychological self. Placed in conversation with empire, however, sentimentality invites both psychological and cultural readings of the encounter between self and other. Sentimental texts, Festa claims, enabled readers to create powerful imagined relations to distant people. Yet these emotional bonds simultaneously threatened the boundaries between self and other, civilized and savage, colonizer and colonized. Festa argues that sentimental tropes and figures allowed readers to feel for others, while maintaining the particularity of the individual self. Sentimental identification thus operated as a form of differentiation as well as consolidation.

              Festa contends that global reach increasingly outstripped imaginative grasp during this era. Sentimentality became an important tool for writers on empire, allowing conquest to be portrayed as commerce and scenes of violence and exploitation to be converted into displays of benevolence and pity. Above all, sentimental texts used emotion as an important form of social and cultural distinction, as the attribution of sentience and feeling helped to define who would be recognized as human.

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              1. Garfield Weighs In: His Fourth Book
              2. Global Operations and Logistics: Text and Cases
              3. Godfather of the Kremlin: the Life and Times of Boris Berezovsky
              4. History: Fiction or Science? (Chronology, No. 1)
              5. History: Fiction or Science? (Chronology, No. 1)
              6. History: Fiction or Science? (Chronology, No. 1)
              7. History: Fiction or Science? (Chronology, No. 1)
              8. History: Fiction or Science? Dating methods as offered by mathematical statistics. Eclipses and zodiacs. Chronology Vol.I
              9. Holistic Darwinism: Synergy, Cybernetics, and the Bioeconomics of Evolution
              10. In Search of Shareholder Value: Managing the Drivers of Performance (2nd Edition)

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