Book Description
This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.
Book Description
Raising awareness that customer complaints are a second chance to make things right for a customer, this short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to handle complaints with courtesy, tact, creative problem-solving and follow-through. Highlighting the advantages of effective complaint handling or “service recovery”, this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening complaint-handling and complaint resolution skills. An excellent skill-builder for individual employees; also a great training tool for healthcare groups.
Book Description
This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customersÂ' needs and more adept at handling their phone interactions.
Book Description
This digital document is an article from Association Management, published by American Society of Association Executives on February 1, 1997. The length of the article is 2704 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: The American Assn. of Critical-Care Nurses (AACN) received the highest member-satisfaction rating in a 1995 study of individual-membership organizations. The success of this association in satisfying the needs of its members is the result of a comprehensive centralized customer service and an integrated information management system. This system consists of communication tools which provided members with the opportunity to communicate with the association and each other.
Citation Details
Title: Customer service starts with constant communication. (American Association of Critical-Care Nurses)
Author: Catherine A. Brown
Publication:
Association Management (Magazine/Journal)
Date: February 1, 1997
Publisher: American Society of Association Executives
Volume: v49
Issue: n2
Page: p59(4)
Distributed by Thomson Gale
Book Description
This digital document is an article from ColoradoBiz, published by Wiesner Publications, Inc. on September 1, 1999. The length of the article is 1477 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: Most people pay little attention to health plan report cards despite the wealth of information they provide on medical coverage. Unfortunately, most employers also ignore these report cards, often selecting plans on the basis of cost rather than service quality. 'Health Matters,' which is prepared by the Colorado Business Group on Health (CBGH), is believed to be the most comprehensive health care report card on the state's health plan industry. The CBGH is a nonprofit coalition backed by a coalition of 11 major Colorado employers including Norwest Bank, Coors Brewing and Lockheed Martin.
Citation Details
Title: Health plan report cards get an 'incomplete.'.(includes related articles on the managed care industry)
Author: Kathleen Bohland
Publication:
ColoradoBiz (Magazine/Journal)
Date: September 1, 1999
Publisher: Wiesner Publications, Inc.
Volume: 26
Issue: 9
Page: 33(5)
Distributed by Thomson Gale
Average customer rating:
|
Active Labor Market Policies in Europe: Performance and Perspectives
Jochen Kluve ,
David Card ,
Michael Fertig ,
Marek Góra ,
Lena Jacobi ,
Peter Jensen ,
Reelika Leetmaa ,
Leonhard Nima ,
Eleonora Patacchini ,
Sandra Schaffner ,
Christoph M. Schmidt ,
Bas van der Klaauw , and
Andrea Weber
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover
 Labor Policy
| Popular Economics
| Business & Investing
| Subjects
| Books
General
| Popular Economics
| Business & Investing
| Subjects
| Books
Labor & Industrial Relations
| Economics
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
General
| Science
| Subjects
| Books
Electricity Principles
| Electrical & Electronics
| Engineering
| Professional & Technical
| Subjects
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 3540485570 |
Book Description
Measures of Active Labor Market Policy - such as training, wage subsidies, public employment measures, and job search assistance - are widely used in European countries to combat unemployment. Little, however, is known about what each country can learn from experiences in other countries. This study provides novel insight on this important policy issue by discussing the role of the European Commission's Employment Strategy, reviewing the experiences made in European states, and giving the first ever quantitative assessment of the existing cross-country evidence, answering the question "what labor market program works for what target group under what (economic and institutional) circumstances?". Using an innovative meta-analytical approach, the authors find that rather than contextual factors such as labor market institutions or the business cycle, it is almost exclusively the program type that matters for program effectiveness: While direct employment programs in the public sector appear detrimental, wage subsidies and "Services and Sanctions" can be effective in increasing participants' employment probability.
Average customer rating:
|
Strategic Environmental Assessment in Action
Riki Therivel
Manufacturer: Earthscan Publications Ltd.
ProductGroup: Book
Binding: Hardcover
General
| Popular Economics
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
Planning & Forecasting
| Management & Leadership
| Business & Investing
| Subjects
| Books
Natural Resources
| Economics
| Business & Investing
| Subjects
| Books
Environmental Science
| Earth Sciences
| Science
| Subjects
| Books
Environmental Science
| Earth Sciences
| Professional Science
| Professional & Technical
| Subjects
| Books
Public Policy
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 1844070417 |
Book Description
* Provides a "how-to" approach to strategic environmental assessment (SEA)--ideal for all practitioners
* Applicable to all levels of SEA, from policy to program, from international to local
* The only book covering the new EC Directive 2001/42/EC--widely known as the "SEA Directive."
"Strategic Environmental Assessment in Action" is a practical guide on how to carry out strategic environmental assessment (SEA). The book presents a coherent "how-to-do-it" approach for the practitioner, and it is the first publication to take account of the requirements of the recent EC Directive 2001/42/EC--widely known as the "SEA Directive."
The book introduces SEA and the SEA Directive, and considers different stages of SEA including setting the context, describing the baseline, identifying alternatives, predicting and evaluating impacts, and using the SEA information in decisionmaking. Through real-life case studies, each chapter presents a range of techniques and discusses how the final product should look. A final chapter discusses resources and capacity building. The approach and techniques are useful for anyone carrying out an SEA, but particularly for practitioners responsible for implementing the SEA Directive.
Average customer rating:
- the perfect book if you want to sleep
- Difficult but...
- Boring, uninteresting book
|
European Integration: Methods And Economic Analysis
Jacques Pelkmans
Manufacturer: Financial Times/Prentice Hall
ProductGroup: Book
Binding: Paperback
Economic Conditions
| Economics
| Business & Investing
| Subjects
| Books
Economic Policy & Development
| Economics
| Business & Investing
| Subjects
| Books
International
| Economics
| Business & Investing
| Subjects
| Books
General
| Popular Economics
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
Economic Conditions
| International
| Business & Investing
| Subjects
| Books
General
| Politics
| Nonfiction
| Subjects
| Books
Globalization
| Politics
| Nonfiction
| Subjects
| Books
ASIN: 0273694499 |
Customer Reviews:
the perfect book if you want to sleep.......2001-11-28
I've never read such a boring book! It takes ages before you start understanding what this guy is actually saying. After reading a few pages you'll be fast asleep... At least I did.
Difficult but..........2000-01-18
This book is seasoned economists only... It IS badly written, the theory is unnecessarily complicated, but then again it was certainly not intended to be an elegant political essay. If you want to know about the scientific depths of economic integration between nations, this is the right reading for you. But be prepared to take a lot of aspirin.
Boring, uninteresting book.......1999-06-17
This is a total contrast to american books. It is without colors, pictures. You can hardly find a graph in it. Besides this, that the book is not interesting to look at and it is also written in a totaly ununderstandable way. It wants to be sophisticated, but it is a crap! I would not recomend this book to anyone who does not really need it.
Book Description
The new edition of this successful text analyses the current economic issues facing a rapidly changing Europe. The authors combine policy, history and data to present a global perspective of the EU, written with a range of students taking an introductory module in European Economics in mind. With new material on the economic relationship between the EU and the US, Enlargement and the Lisbon process the authors consider the changing landscape and Europe's development as a major global player. The authors use history, theory and analysis including comparative data to evaluate Economic policies ranging from the Common Agricultural Policy and Competition Policy to Social Policy and Monetary Policy and to assess issues such as unemployment and foreign aid. The contributors are drawn from a range of Universities such as Vienna, Manchester, Brussels, LSE and Purdue, as well as institutions such as the IMF and the European Central Bank.
Customer Reviews:
The classic in the field.......2003-09-26
This is one of the classic text in the area. It covers most of the main policy areas in a series of chapters written by separate authors. The multi-author thing is a bit disturbing given very different levels. Another drawback is that it contains relatively little economics and not all of that is up-to-date -- most of the book presents policy and institutional details. The latest version is quite up-to-date but nothing on the Constitutional Treaty and little on the 2004 enlargement.
Book Description
The book is concerned with the main issues that arise for general commodity taxation in the internal market: the choice of a new international tax principle and the question of tax rate harmonization. The book provides a thorough discussion of these issues and evaluates the choices made by the European Community from a welfare-theoretic perspective by comparing them to feasible alternatives. The discussion integrates a large number of recent theoretical and policy-oriented contributions which have so far not been collected and summarized in a single volume. Special features of the book are that (a) the analysis combines elements of international trade theory and public finance, two economic disciplines which are rarely integrated; (b) a dual general equilibrium framework is used throughout the analysis, (c) a second-best setting is consistently employed, incorporating relevant policy constraints and integrating conflicting arguments in a single analytical framework, (d) part of the theoretical analysis is supplemented by a computable general equilibrium approach. The book shows that well-known international trademodels can be extended to model alternative principles for taxing international trade but also international differences in preferences for public goods and different views of government behavior - issues which are directly relevant for the discussion of tax rateharmonization but are rarely treated in an analytical way.
Average customer rating:
|
Competition Policies in Europe (Contributions to Economic Analysis)
Manufacturer: North Holland
ProductGroup: Book
Binding: Hardcover
Strategy & Competition
| Management & Leadership
| Business & Investing
| Subjects
| Books
Production & Operations
| Management & Leadership
| Business & Investing
| Subjects
| Books
Exports & Imports
| Economics
| Business & Investing
| Subjects
| Books
Labor & Industrial Relations
| Economics
| Business & Investing
| Subjects
| Books
General
| Popular Economics
| Business & Investing
| Subjects
| Books
General
| Industries & Professions
| Business & Investing
| Subjects
| Books
General
| Politics
| Nonfiction
| Subjects
| Books
Labor & Industrial Relations
| Politics
| Nonfiction
| Subjects
| Books
Federal Government
| Levels of Government
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
All Amazon Upgrade
| Amazon Upgrade
| Stores
| Books
Business & Investing
| Amazon Upgrade
| Stores
| Books
Nonfiction
| Amazon Upgrade
| Stores
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 0444826734 |
Book Description
This volume contains chapters by different authors describing the development of competition policy in 10 European Union Member States, as well as the interaction of those policies with EU competition policy. The convergance of Member State competition policy to the EU approach is put in evidence, as is the influence of Member State practice on EU competition policy. The chapters are rich in institutional detail but also analyze the functioning of competition policy from an economic point of view.
Average customer rating:
|
Designing the New European Union, Volume 279 (Contributions to Economic Analysis) (Contributions to Economic Analysis)
Manufacturer: Elsevier Science
ProductGroup: Book
Binding: Hardcover
General
| Popular Economics
| Business & Investing
| Subjects
| Books
International
| Economics
| Business & Investing
| Subjects
| Books
General
| Europe
| History
| Subjects
| Books
General
| Politics
| Nonfiction
| Subjects
| Books
History & Theory
| Politics
| Nonfiction
| Subjects
| Books
All Amazon Upgrade
| Amazon Upgrade
| Stores
| Books
Business & Investing
| Amazon Upgrade
| Stores
| Books
History
| Amazon Upgrade
| Stores
| Books
Nonfiction
| Amazon Upgrade
| Stores
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 0444529683 |
Book Description
This volume is based on papers delivered at the second CESifo-Delphi Conferences (Munich, November 2003, and Delphi, June 2004), which are jointly organized by CESifo and the Department of International and European Economic Studies of the Athens University of Economics and Business. The CESifo-Delphi Conferences are organized every two years and involve a two-stage process. Following an initial call for abstracts, a number of authors were selected and invited to present their papers at a workshop meeting in Munich. After further refereeing, some of the authors were invited to present (possibly revised) versions of their papers at the final conference meeting in Delphi. For more information regarding the CESifo-Delphi Conferences and the current call for papers, see www.cesifo.de
*Contributions to Economic Analysis was established in 1952
*The series purpose is to stimulate the international exchange of scientific information
*The series includes books from all areas of macroeconomics and microeconomics
Average customer rating:
|
Economic Analysis for Eu Accession Negotiations: Agri-Food Issues in the Eu's Eastward Expansion
James D. Gaisford ,
William A. Kerr , and
Nicholas Perdikis
Manufacturer: Edward Elgar Publishing
ProductGroup: Book
Binding: Hardcover
International
| Economics
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
Negotiating
| Management & Leadership
| Business & Investing
| Subjects
| Books
General
| Industries & Professions
| Business & Investing
| Subjects
| Books
General
| Europe
| History
| Subjects
| Books
Agricultural Sciences
| Science
| Subjects
| Books
| Agronomy
| Animal Husbandry
| Aquaculture
| Bacteriology
| Biochemistry
| Biotechnology
| Chemistry
| Crop Science
| Economics
| Education
| Entomology
| Food Science
| Forestry
| General
| History
| Horticulture
| Insecticides & Pesticides
| Irrigation
| Marketing
| Soil Science
| Sustainable Agriculture
| Tropical Agriculture
General
| Agricultural Sciences
| Professional Science
| Professional & Technical
| Subjects
| Books
General
| Political Science
| Social Sciences
| Nonfiction
| Subjects
| Books
ASIN: 1843764180 |
Book Description
The expanding membership of the EU means significant changes for accession countries' international trade relations, affecting imports, exports, tax revenues, government expenditures and domestic regulatory regimes. There are also significant ramifications for the EU budget. This book is a valuable comprehensive tool kit for analyzing the economic effect of EU accession, using examples from the most complex sector for both candidate countries and the EU itself - agriculture.
The authors provide a complete set of market configurations with which to analyze harmonization with the Common Agriculture Policy in both the long and short run. It also provides insights into the questions of regulatory harmonization in areas of food safety, animal and plant health, the environment, animal welfare, technical standards and the protection of intellectual property. Background is provided on the EU and its policies, economic developments in transition economies and the accession process. The book also provides a unique insight into how negotiating positions can be developed.
A wide audience will find this book of great value and interest including policymakers and analysts in governments and related think tanks, businesses and consultancy firms trading in the EU. Scholars and researchers of European studies, international trade and agriculture will also find the book invaluable.
Average customer rating:
|
An Economic Analysis of Monetary Union
Michael Carlberg
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover
Policy & Current Events
| Popular Economics
| Business & Investing
| Subjects
| Books
General
| Popular Economics
| Business & Investing
| Subjects
| Books
Development & Growth
| Economics
| Business & Investing
| Subjects
| Books
Economic Policy & Development
| Economics
| Business & Investing
| Subjects
| Books
International
| Economics
| Business & Investing
| Subjects
| Books
Macroeconomics
| Economics
| Business & Investing
| Subjects
| Books
Money & Monetary Policy
| Economics
| Business & Investing
| Subjects
| Books
Foreign Exchange
| Finance
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
Inflation
| Finance
| International
| Accounting & Finance
| Professional & Technical
| Subjects
| Books
All Amazon Upgrade
| Amazon Upgrade
| Stores
| Books
Business & Investing
| Amazon Upgrade
| Stores
| Books
Professional & Technical
| Amazon Upgrade
| Stores
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Business & Investing
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Professional
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 3540420452 |
Book Description
This book explores the new economics of monetary union. It carefully discusses the effects of shocks and policies on output and prices. Shocks and policies are country-specific or common. They occur on the demand or supply side. Countries can differ in behavioural functions. Wages can be fixed, flexible, or slow. In addition, fixed wages and flexible wages can coexist. Take for instance fixed wages in Germany and flexible wages in France. Or take fixed wages in Europe and flexible wages in America. A special feature of this book is the numerical estimation of shock and policy multipliers. Further topics are inflation and disinflation. Take for instance inflation in Germany and price stability in France. Then what policy is needed for disinflation in the union? And what will be the dynamic effects on Germany and France?
Average customer rating:
|
An Economic Analysis of the Ec
Jorgen Ulff-Mller Nielsen ,
Jorgen Drud Hansen , and
Hans Heinrich
Manufacturer: Mcgraw Hill Book Co Ltd
ProductGroup: Book
Binding: Hardcover
General
| Popular Economics
| Business & Investing
| Subjects
| Books
International
| Economics
| Business & Investing
| Subjects
| Books
Theory
| Economics
| Business & Investing
| Subjects
| Books
General
| Business & Investing
| Subjects
| Books
General
| Europe
| History
| Subjects
| Books
ASIN: 007707422X |
Books:
- Developing a 'feact-based' marketing plan: this article provides a framework for preparing a "grounded in the facts" strategy to mobilize your foundry ... - Part II).: An article from: Modern Casting
- Drug War Crimes: The Consequences of Prohibition
- Employee Survey Question Guidebook
- Encyclopedia of the Consumer Movement
- Entrepreneur's Notebook: Practical Advice for Starting a New Business Venture
- ERP & Data Warehousing in Organizations: Issues and Challenges
- ERP:Making It Happen: The Implementers' Guide to Success with Enterprise Resource Planning
- European Economists of the Early 20th Century: Studies of Neglected Thinkers of Belgium, France, the Netherlands and Scandinavia
- FabJob Guide to Become an Event Planner: Discover How to Get Hired to Plan Parties, Meetings and other Social or Business Events (FabJob Guides)
- Fair Weather
Books Index
Books Home
Recommended Books
- Technical Communication
- How to Win Friends & Influence People
- Accounting Services, Growth, and Change in the Pacific Basin
- Dickens on Screen
- Finance: Introduction to Institutions, Investments, and Management
- Juice Fasting and Detoxification: Use the Healing Power of Fresh Juice to Feel Young and Look Great
- History: Fiction or Science
- Financial Accounting, Annual Report Project: Tools for Business Decision Making
- Empires in the Sun: The Rise of the New American West
- The Crimson Code
Service Excellence: The Customer Relations Strategy for Health Care
Resolving Complaints for Professionals in Health Care
Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
