Average customer rating:
|
How People Negotiate: Resolving Disputes in Different Cultures (Advances in Group Decision and Negotiation)
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover
 Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Civil Procedure
| Procedures & Litigation
| Law
| Subjects
| Books
General
| Law
| Subjects
| Books
General
| Psychology & Counseling
| Health, Mind & Body
| Subjects
| Books
Social Psychology & Interactions
| Psychology & Counseling
| Health, Mind & Body
| Subjects
| Books
Methodology
| Social Sciences
| Nonfiction
| Subjects
| Books
General
| Sociology
| Social Sciences
| Nonfiction
| Subjects
| Books
Violence in Society
| Social Sciences
| Nonfiction
| Subjects
| Books
Civil Procedure
| Procedures & Litigation
| Law
| Professional & Technical
| Subjects
| Books
All Amazon Upgrade
| Amazon Upgrade
| Stores
| Books
Business & Investing
| Amazon Upgrade
| Stores
| Books
Health, Mind & Body
| Amazon Upgrade
| Stores
| Books
Law
| Amazon Upgrade
| Stores
| Books
Nonfiction
| Amazon Upgrade
| Stores
| Books
Professional & Technical
| Amazon Upgrade
| Stores
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Business & Investing
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Nonfiction
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Professional
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 140201600X |
Book Description
How People Negotiate brings together a set of negotiation stories, accompanied by an integrative overview. This volume provides cases and theoretical elaboration and includes a comprehensive overview of research on negotiation. Some negotiation stories are exotic and strange: they come from a large number of countries, ranging from China, to African Countries, to the Ancient Middle East. Others are drawn from Western settings such as France, Germany, and USA. The negotiations described take various forms: negotiating with oneself, negotiating one's own way through bicycle traffic or animals appearing to negotiate with each other. The stories begin with Abraham negotiating with the Lord about the fate of Sodom, the first-ever recorded account of negotiations.
The negotiations in this volume present something new and unusual. They are catchy, intriguing, exciting, intellectually challenging and original. They give us a new perspective on negotiating, tell us something about the world we live in, and - by means of a worthwhile detour - they teach us about ourselves.
Average customer rating:
|
GMP/ISO Quality Audit Manual for Healthcare Manufacturers and their Suppliers, Sixth Edition, (Volume 1 - With Checklis
Leonard Steinborn
Manufacturer: CRC
ProductGroup: Book
Binding: Ring-bound
General
| Popular Economics
| Business & Investing
| Subjects
| Books
Management
| Accounting
| Industries & Professions
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
Quality Control
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
Hospital Administration
| Administration & Medicine Economics
| Medical
| Professional & Technical
| Subjects
| Books
Instruments & Supplies
| Reference
| Medicine
| Medical
| Professional & Technical
| Subjects
| Books
General
| Pharmacology
| Medical
| Professional & Technical
| Subjects
| Books
Pharmacy
| Pharmacology
| Medical
| Professional & Technical
| Subjects
| Books
Hospital Administration
| Administration & Policy
| Medicine
| Subjects
| Books
Public Health
| Administration & Policy
| Medicine
| Subjects
| Books
General
| Pharmacology
| Medicine
| Subjects
| Books
Pharmacy
| Pharmacology
| Medicine
| Subjects
| Books
General
| Medicine
| Subjects
| Books
Instruments & Supplies
| Reference
| Medicine
| Subjects
| Books
General
| Arts & Photography
| Subjects
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Arts & Photography
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Business & Investing
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Computers & Internet
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Medicine
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Professional
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 0849318467 |
Book Description
Volume 1 of this three-part package provides a complete set of checklists for internal and contract device and drug manufacturers and developers, contract software developers, and suppliers of chemical, printed material, electronic component, and general supplies. It also includes a simulated QSIT audit, and a new-product market launch. All of these are referenced to the relevant relevant FDA regulations, EC and IPEC guidelines, and ISO/BSI standards. The text also explains various audit types, do's and don'ts for auditors, and guidance for audit preparation, performance, conclusion, report derivation, and follow up activities. A CD-ROM packaged with the book contains all of the checklists in a customizable electronic format.
Book Description
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process, these organizations must also measure the effectiveness of that process, along with the consequences for the customers. Customer Satisfaction Measurement Simplified is the first book on the market specifically written to assist on attaining this requirement. Using graphics, charts, and real data with examples drawn from the author's own experiences, Customer Satisfaction Measurement Simplified will guide you through the process of implementing a customer satisfaction measurement process to help your organization meet ISO 9001 certification.
Customer Reviews:
Tries too much and achieves too little.......2002-07-16
This book's premise seems simple enough. The 2000 ISO:9000 standards differ from previous ISO:9000 standards in that they require a greater focus on the customer. Companies going for certification need to demonstrate that they have systems in place for identifying customer needs, measuring the extent to which those needs are being met, and making improvements where necessary. At first glance, this book appears to be an attempt to help companies qualify for certification by explaining how to measure customer satisfaction in a way that satisfies the standard.
In an apparent attempt at simplification, the implicit assumption is made that the reader knows nothing about ISO standards or customer satisfaction measurement. Since customer satisfaction measurement relies on an understanding of research methods and statistics, there seems to be a similar assumption that the reader might not know anything about those either. And that's the crux of the problem. ISO standards, customer satisfaction, research methods and statistics are all big topics in their own right and deserving of at least a full book's worth of explanation.
I'm not sure that any single book could do justice to all of those topics simultaneously, but I know this one does not. I suspect that the amount of detail included would overwhelm a person who truly didn't know anything about any of those topics before picking it up. On the other hand, the book does not provide enough detail to be useful to those who do have knowledge of at least some of the topics. Also, the fact that so much is included would make it easy to lose the forest among the trees. For example, the section on reporting results is longer than the section on identifying customer requirements, but of course if you've done a bad job on the latter, the former is a waste of time.
To make matters worse, the book is cluttered with boxes and lists named things like `step-by-step' and `checkpoints.' These are interspersed throughout the text, and while they may have been an attempt at clarity or simplicity, the result is just the opposite. They make the book seem even more disjointed.
If you just want to know about measuring customer satisfaction, you would be much better off buying the book with that title by James H. Myers. If part of your reason for wanting to know about measuring customer satisfaction is to put systems in place to meet the ISO standard, you would be better off buying the Myers book plus one of the more recent general books about the ISO standards (since customer focus was one of the major changes to the standards, all new ISO books discuss this issue).
A major key to ISO 9001:2000 certification.......2002-04-22
There is a single sentence in the new ISO 9001:2000 requirements that makes this book essential: "Customer perception, as to whether customer requirements have been met, shall be monitored". This book's sole purpose is to provide you with ISO 9001-friendly techniques for meeting the requirements in that sentence. The author provides a clear, 7-step process for tackling that daunting task:
(1) Identify your customers.
(2) Identify their requirements. (Maps to ISO requirements 5.2, 7.2.1).
(3) Determine what you're going to measure, and how.
(4) Measure satisfaction based on step 3. (Maps to ISO requirement 8.2.1).
(5) Analyze the data. (Maps to ISO requirement 8.4).
(6) Report the results.
(7) Communicate the results and employ continuous improvement methods. This complies with the change from the 1994 version in that continual improvement is now required, where it was only implied in the 1994 version.
What makes this book so valuable is that it reduces the complexities for meeting each of the requirements using the process to a series of steps in each process stage. Each chapter contains a summary of the goals, then gives step-by-step procedures needed to attain the goals, and identifies the deliverables that must be produced. This sounds simple on the surface. In reality implementing customer satisfaction requirements management, measurement and continuous improvement is a complex undertaking that not only touches virtually all parts of an enterprise, but also mandates a change in corporate culture.
Additional value in the form of worksheets and checklists covered in the appendices (and provided in electronic format on the CD ROM) make this book absolutely essential to any company that is pursuing certification (or are re certifying under the 2000 version).
Additional features of this book include: the author's extensive experience in customer satisfaction management is condensed into this reasonably short book, the book layout makes it easy to follow and find information, and the straightforward manner in which necessary information is presented. This is the only book, to the best of my knowledge, that solely focuses on this aspect of ISO 9001:2000. Fortunately, it covers all of the essentials and leads you step-by-step through the process of meeting this important set of requirements. I personally believe that it's the key to getting certified under the 2000 requirements because of the scope and magnitude of effort that is required to comply with a seemingly innocuous requirement that can be a major barrier to achieving certification.
Book Description
While many ISO 9001:2000 books explain what each clause of the new standard means, this book focuses on the quality manual itself. This specialized guide shows you what is required to be in your manual and helps you determine how to include it in a manner that is helpful and appropriate for your organization.
One of the main features of this book is the inclusion of a sample practical quality manual. Grimes shows you how to develop each section of your manual and describes why each section of the sample manual is necessary for that company. For those who like to have a visual example of what the end product of your manual may look like, this book offers that and more.
Many organizations have already used the sample in this book to guide them in developing their own customized manual and none have failed to achieve certification. As ISO 9001:2000 offers a great deal of flexibility in determining what is appropriate for your organization, this book details how you can customize your manual to be just right for you.
Average customer rating:
|
Guide to Preparing the Corporate Quality Manual (Quality and Reliability, 51)
Bernard Froman
Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover
General
| Organizational Behavior
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
General
| Engineering
| Professional & Technical
| Subjects
| Books
General
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
Quality Control
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
General
| Reference
| Subjects
| Books
TQM
| Quality Engineering
| McGraw-Hill Engineering Store
| McGraw-Hill
| By Publisher
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 0824700902 |
Book Description
Utilizes advanced concepts, guidelines and requirements from the latest ISO 9000 and 10000 series of standards, as well as other models, including TQM (Total Quality Managment). The text shows how to define a policy and explain it clearly. It offers procedures for developing a quality manual, to be used by personnel performing quality-related functions and for external auditors and customers.
Average customer rating:
- Excellent for quality professionals, especially assessors
|
Process Assessment and ISO/IEC 15504: A Reference Book (The International Series in Engineering and Computer Science)
Han van Loon
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover
Software Development
| Software Design, Testing & Engineering
| Programming
| Computers & Internet
| Subjects
| Books
General
| Programming
| Computers & Internet
| Subjects
| Books
General
| Software
| Computers & Internet
| Subjects
| Books
General
| Electrical & Electronics
| Engineering
| Professional & Technical
| Subjects
| Books
Quality Control
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
General
| Reference
| Subjects
| Books
All Amazon Upgrade
| Amazon Upgrade
| Stores
| Books
Computers & Internet
| Amazon Upgrade
| Stores
| Books
Engineering
| Amazon Upgrade
| Stores
| Books
Professional & Technical
| Amazon Upgrade
| Stores
| Books
Reference
| Amazon Upgrade
| Stores
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Computers & Internet
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Professional
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Reference
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Similar Items:
-
Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals and Assessors (The International Series in Engineering and Computer Science)
ASIN: 0387231722 |
Book Description
Process Assessment and ISO/IEC15504: A Reference Book provides the reader with guidance on the emerging ISO/IEC 15504 Process Assessment Standard. This is the first book dedicated to the standard. The standard goes beyond quality audits, to help you assess how well your organization performs. The book provides guidance for readers wishing to understand the power and benefits of a process approach and process assessment. It guides the reader through the various parts of the standard in an understandable and practical manner, grounded upon the people-process-product model.
Customer Reviews:
Excellent for quality professionals, especially assessors.......2004-11-30
This is a technical reference book of the ISO/IEC 15504 standard for process assessment. The author provides lots of guidance based upon his personal experience on the standard and clarifies several aspects that are not always clear to the new process assessors and organizations starting to perform assessments. He provides a reader guide at the start to direct readers of varying experience and roles to what may interest them most.
The author poses some rhetorical questions about standards in general and process assessment standards in particular. He then starts to discuss process models in an easy to read way, with lots of diagrams illustrating his text. The author eases into the requirements for process assessment so that reader unfamiliar with the standard are gradually introduced to increased detail as needed. The author then explains the capability dimension, and how to interpret it with lots of good reference and comparison to the standard. He uses a neat analogy of a home to illustrate the increasing utility of the capability dimension measurement scale.
Readers are then taken through a variety of well-illustrated process assessment models and process lifecycle models. The author covers lots of existing standards that are related to ISO/IEC 15504, including software lifecycles, ITIL, SEI CMMI and FAA iCMM.
Although this is a technical reference book, it contains enough generally useful information to be readable for anyone interested in or involved in organizations that are planning or using process assessment to improve their business. See also my review of the companion Practical Guide, which describes the uses of results of assessments. A good technical reference book with some solid and readable advice for less technical readers. I recommend this book for quality professionals, especially assessors, but also anyone deciding upon the way they want to assess their business.
Average customer rating:
- Calidad y sus implicaciones
|
ISO 9000 Pocket Guide
David Hoyle
Manufacturer: Butterworth-Heinemann
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
| Subjects
| Books
Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Total Quality Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Quality Control
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
Reference
| Engineering
| Professional & Technical
| Subjects
| Books
Engineering
| Reference
| Science
| Subjects
| Books
General
| Reference
| Subjects
| Books
General
| Arts & Photography
| Subjects
| Books
ASIN: 0750640251 |
Book Description
The ISO 9000 Pocket Guide is packed with information that quality practitioners will find indispensable. It consolidates the essential messages that are contained in three books by the same author covering the development, implementation and assessment of quality systems. It provides the what, the why and the hows of ISO 9000 to assist quality system developers meeting ISO 9000 requirements and to help auditors perform effective audits.
Presented in bullet point format, the author guides the reader through each of the 57 clauses in ISO 9001, after laying down the fundamental concepts of quality management and the development of quality systems. Full of task lists, flowcharts, definitions, hints, tips and questions for both developers and auditors, this pocket book is for quality practitioners who spend time away from their offices or as a memory jogger for preparing proposals, policies, procedures, letters or planning audits or meetings with staff, clients, and executives.
David Hoyle C Eng. MRAeS, FIQA is an International quality management consultant, author and a Director of the Institute of Quality Assurance.
Customer Reviews:
Calidad y sus implicaciones.......2000-05-18
Un buen analisis de los elementos necearios para la calidad y losistemas ISO
Average customer rating:
- A GOOD TRAINING TOOL
- Not worth it
|
ISO 9001: 2000 Document Development Compliance Manual: A Complete Guide and CD-ROM
Syed Imtiaz Haider
Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
Total Quality Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Manufacturing
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
Quality Control
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
TQM
| Quality Engineering
| McGraw-Hill Engineering Store
| McGraw-Hill
| By Publisher
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 1574443089 |
Book Description
Don't reinvent the wheel when applying for your ISO 9001 registration or updating to the new 2000 standards. ISO 9001:2000 Document Development Compliance Manual: A Complete Guide and CD-ROM shows you how to develop and implement a documented quality management system based on ISO 9000 series standards. It supplies ready to use ISO 9001:2000 Template Quality Manuals and applicable Standard Operating Procedures with year 2000 revisions for documentation management in text and on CD ROM. You will understand how to: o Build quality into your products and services o Achieve ISO 9001 certification with time, money, and resources optimization o Supply products that are totally fit for use o Satisfy user/customer expectations o Edge out the competitors o Achieve a defined level of quality o Prevent defects and provide value o Yield profits from your invested resources
Customer Reviews:
A GOOD TRAINING TOOL.......2003-06-29
The ISO 9001:2000 Document Development Manual is a comprehensive document to transform the existing systems manuals and applicable procedures to new requirements without spending to much efforts.
Not worth it.......2003-01-30
This book is little more than a regurgitation of the ISO 9001:2000 standard as it applied to documents. The templates on CD and identical to those seen in the book, are not equipped with any e-form features and are minimal.
Average customer rating:
|
The ISO 9000 Workbook: A Comprehensive Guide to Developing Quality Manuals and Procedures
Greg Hutchins
Manufacturer: Wiley
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
Total Quality Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Business & Investing
| Qualifying Textbooks - Fall 2007
| Stores
| Books
Computers & Internet
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 047114245X |
Book Description
ISO 9000 authority, Greg Hutchins, presents a comprehensive resource that will assist anyone seeking information and updates on ISO standards. The workbook outlines a proven approach to developing and maintaining quality systems documentation. Starting with a review of quality procedures, work instructions and quality manuals, Hutchins includes a complete explanation of how to prepare each type of quality documentation. Sample quality manuals are included along with step-by-step advice and guidelines. Contains dozens of sample quality procedures and work instructions for a wide variety of business processes.
Average customer rating:
- Different from the other handbooks on ISO 9000.
|
Iso 9000 Quality Systems Development Handbook: A Systems Engineering Approach (Iso 9000)
David Hoyle
Manufacturer: Butterworth-Heinemann
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
Total Quality Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Quality Control
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
General
| Science
| Subjects
| Books
TQM
| Quality Engineering
| McGraw-Hill Engineering Store
| McGraw-Hill
| By Publisher
| Books
ASIN: 0750625627 |
Book Description
* International importance * Task-based, not standard specific * Non industry specific Many quality systems have been established by implementing the requirements of ISO 9000 but they have frequently resulted in task based systems of documentation rather than documented management systems. The 1990s have seen a rise in popularity of techniques such as TQM, Business Process Reengineering, and Process Management thus causing a rethink of ISO 9000 based quality systems. This book shows how you can use systems engineering principles combined with process flow charting techniques to design and develop an integrated quality system that reflects how you run your business. Details are provided on how to produce and manage systems using both paper and electronic based documentation with guidance provided on designing and selecting various software packages.
Customer Reviews:
Different from the other handbooks on ISO 9000........1999-03-19
This text helps you develop a new, better system than what you had before. It is not your typical "do what you say / say what you do" approach. Want to change your business? Look here.
Average customer rating:
|
The Quality Audit for Iso 9001: 2000: A Practical Guide
David Wealleans
Manufacturer: Gower Publishing Company
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
| Books
Production & Operations
| Management & Leadership
| Business & Investing
| Subjects
| Books
Quality Control
| Management & Leadership
| Business & Investing
| Subjects
| Books
Total Quality Management
| Management & Leadership
| Business & Investing
| Subjects
| Books
Production, Operation & Management
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
Quality Control
| Industrial, Manufacturing & Operational Systems
| Engineering
| Professional & Technical
| Subjects
| Books
Reference
| Engineering
| Professional & Technical
| Subjects
| Books
All Titles
| Qualifying Textbooks - Fall 2007
| Stores
| Books
ASIN: 0566082454 |
Books:
- I Promise!! This Won't Hurt a Bit "?": More Than You Ever Wanted To Know About Health Care Ethics But Not As Much As You Need To!!
- Implementing Tpm: The North American Experience (Step-By-Step Approach to TPM Implementation) (Step-By-Step Approach to TPM Implementation)
- Industrializing Malaysia: Policy, Performance, Prospects
- Introduction to Law (West Legal Studies Series)
- Jing: King of Bandits, Book 5
- Kellogg on Technology and Innovation
- Knock Your Socks Off Prospecting: How To Cold Call, Get Qualified Leads And Make More Money (Knock Your Socks Off Series)
- Librarianship and Human Rights: A Twenty-First Century Guide
- Linking Visions: Feminist Bioethics, Human Rights, and the Developing World (Studies in Social, Political, and Legal Philosophy)
- Maintenance Engineering Handbook
Books Index
Books Home
Recommended Books
- Working with Emotional Intelligence
- The Last Days of Marilyn Monroe
- Foundations for the Future: The AICPA from 1980-1995
- Prospero's Books: A Film of the Shakespeare's The Tempest
- Mergers, Acquisitions, and Other Restructuring Activities
- Tested in the Trenches: A 9-Step Plan for Building and Sustaining a Million-Dollar Financial Service
- Sotheby's Concise Encyclopedia of Furniture
- Mastering Quicken 99
- Labour and Globalisation: Results and Prospects
- Agatha Raisin and the Potted Gardener
