Calidad Humana/people Skills (Retos Urgentes)

Product Description

CONFERENCIA EN AUDIO CD. Las relaciones que usted tiene con los demas le abriran o cerraran puertas. Contenido: Presentacion 2. Un joven judio 3. Vinculos humanos 4. Felicidad y dicha 5. Un gran hombre Reglas para una vida mejor: 6. Regla#1 No juzgues visualizate como el otro 7. Regla#2 Escucha con todo el cuerpo 8. Regla #3 Construye siempre 9. Regla#4 Demuestra amor hoy mismo 10. Final

52 Semanas De Calidad/ 52 Weeks Of Quality

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52 Semanas De Calidad/ 52 Weeks Of Quality
Luis Castaneda
Manufacturer: Panorama Mexico
ProductGroup: Book
Binding: Paperback

Personal Transformation | Self-Help | Health, Mind & Body | Subjects | Books

Spanish | Foreign Language Nonfiction | Nonfiction | Subjects | Books

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Calidad Humana/ Human Quality
Carlos Cuauhtemoc Sanchez
Manufacturer: Giron Books
ProductGroup: Book
Binding: Audio Cassette

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No ficción | Infantil y juvenil | Libros en español | Formats | Books

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ASIN: 9687277157

Calidad personal la base de todas las demás calidades

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Calidad personal la base de todas las demás calidades
Claus Moller
Manufacturer: Gestion 2000
ProductGroup: Book
Binding: Paperback

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books

Quality Control | Management & Leadership | Business & Investing | Subjects | Books

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ASIN: 8480885327

Revolucione Su Calidad De Vida (Autoayuda Y Superacion)

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Revolucione Su Calidad De Vida (Autoayuda Y Superacion)
Augusto Cury
Manufacturer: Grijalbo Mondadori Sa
ProductGroup: Book
Binding: Paperback

Personal Transformation | Self-Help | Health, Mind & Body | Subjects | Books

Spanish | Foreign Language Nonfiction | Nonfiction | Subjects | Books

REVOLUCIONE SU CALIDAD DE VIDA: Pendiente

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REVOLUCIONE SU CALIDAD DE VIDA: Pendiente
Augusto Cury
Manufacturer: Grijalbo
ProductGroup: Book
Binding: Paperback

Happiness | Self-Help | Health, Mind & Body | Subjects | Books

Spanish | Foreign Language Nonfiction | Nonfiction | Subjects | Books

Calidad de sueño en sujetos con diferentes patrones habituales de sueño.: An article from: Psicologia y Salud

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Calidad de sueño en sujetos con diferentes patrones habituales de sueño.: An article from: Psicologia y Salud
María Angeles Iáñez , Elena Miró , Andrés Catena , and Gualberto Buela-Casal
Manufacturer: Universidad Veracruzana
ProductGroup: Book
Binding: Digital

General | Personal Finance | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Psicologia y Salud, published by Universidad Veracruzana on July 1, 2003. The length of the article is 6755 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Calidad de sueño en sujetos con diferentes patrones habituales de sueño.
Author: María Angeles Iáñez
Publication: Psicologia y Salud (Magazine/Journal)
Date: July 1, 2003
Publisher: Universidad Veracruzana
Volume: 13 Issue: 2 Page: 193(10)

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Calidad de vida en personas con artritis reumatoide a partir del Cuestionario de Calidad de Vida en la Artritis (QoL-RA).: An article from: Psicologia y Salud

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Calidad de vida en personas con artritis reumatoide a partir del Cuestionario de Calidad de Vida en la Artritis (QoL-RA).: An article from: Psicologia y Salud
Sergio Tobón , Stefano Vinaccia , José Cadena , and Juan Manuel Anaya
Manufacturer: Universidad Veracruzana
ProductGroup: Book
Binding: Digital

General | Personal Finance | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Psicologia y Salud, published by Universidad Veracruzana on January 1, 2004. The length of the article is 3418 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Calidad de vida en personas con artritis reumatoide a partir del Cuestionario de Calidad de Vida en la Artritis (QoL-RA).
Author: Sergio Tobón
Publication: Psicologia y Salud (Magazine/Journal)
Date: January 1, 2004
Publisher: Universidad Veracruzana
Volume: 14 Issue: 1 Page: 25(6)

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Control De Calidad Para Tu Mente/ Quality Control for Your Mind: Guia Para La Excelencia Mental Y Espiritual/ Guide for the Mental and Spiritual Excellence (Semillas De Esperanza/ Seeds of Hope)

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Control De Calidad Para Tu Mente/ Quality Control for Your Mind: Guia Para La Excelencia Mental Y Espiritual/ Guide for the Mental and Spiritual Excellence (Semillas De Esperanza/ Seeds of Hope)
Fernando Zabala
Manufacturer: UNKNOWN
ProductGroup: Book
Binding: Hardcover

Personal Transformation | Self-Help | Health, Mind & Body | Subjects | Books
ASIN: 8472082598

Evaluación de la calidad de vida en personas VIH positivas con lipodistrofia.: An article from: Psicologia y Salud

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Evaluación de la calidad de vida en personas VIH positivas con lipodistrofia.: An article from: Psicologia y Salud
María Dolores García Sánchez , and Antoni Font Guiteras
Manufacturer: Universidad Veracruzana
ProductGroup: Book
Binding: Digital

General | Personal Finance | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Psicologia y Salud, published by Universidad Veracruzana on January 1, 2004. The length of the article is 4814 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Evaluación de la calidad de vida en personas VIH positivas con lipodistrofia.
Author: María Dolores García Sánchez
Publication: Psicologia y Salud (Magazine/Journal)
Date: January 1, 2004
Publisher: Universidad Veracruzana
Volume: 14 Issue: 1 Page: 5(7)

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Interesting but lacks cohesiveness

ho hum - buy this used.

Give Your Best, Then A Little Bit More

Lots of solid customer experience know-how

Great examples of companies that innovative with customer experiences

Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience
Jonathan M. Tisch , and Karl Weber
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books
Customer Service | Industries & Professions | Business & Investing | Subjects | Books
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Setting the Table: The Transforming Power of Hospitality in Business

The Power of We: Succeeding Through Partnerships

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Know-How: The 8 Skills That Separate People Who Perform from Those Who Don't

True North: Discover Your Authentic Leadership (J-B Warren Bennis Series)

ASIN: 0470043555

Book Description

Praise for Chocolates on the Pillow Aren't Enough

"Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!"
—David Neeleman, founder and CEO, JetBlue Airways Corporation

"If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some."
—Millard S. Drexler, Chairman and CEO, J. Crew Group

"What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more."
—Emeril Lagasse

"Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition."
—Tiki Barber

Customer Reviews:

Interesting but lacks cohesiveness.......2007-08-28

Jonathon Tisch is Chairman and CEO of Loews Hotels, one of the premier hotel groups in the world. In Chocolates on the pillow aren't enough, he takes us beyond some simplistic (but important) customer centric concepts to show us how to re-invent the customer experience. If you are looking for a book that describes the hotel business, you need to look somewhere else, because Tisch and co-author Karl Weber take us far beyond the walls of Loews Hotels.

Tisch endeavors to show how to engineer the total customer experience by in effect re-imagining the customer experience.

Tisch writes about The Hospitable Organization - Turning customers into guests. Here he shows how Gerry Levin, former CEO of AOL Time Warner is re- imagining health care although it should be noted that his concept is only suitable for extremely wealthy people.

To some extent the book lacks continuity and a real sense of cohesiveness as we are taken through numerous concepts to re-invent the customer experience.

Concepts include;
Home away from Home: The art of welcoming customers
One size does not fit all: The new art of customization
Let me introduce you: Customer communities in an interactive world
Everyone is welcome: The challenges of customer diversity

This is not a standard customer service book but the benefit of this book is that it will help you to think through some potentially new customer centric solutions that may help you grow your business.

ho hum - buy this used. .......2007-07-02

If you have been living under a rock and have no clue about trends in customer service over the past few years - this is a good book. However, if you have ever studied the Dell customer experience and looked at successful retailers, or unless you want to read an infomercial for Loew's hotels, your money is better spent elsewhere. I found the constant references to Loew's hotels annoying given the chain isn't exactly the pinnacle of the customer experience. The anecdotes could have come from any number of fine hotels around the globe. You're better off buying this used or looking elsewhere. This work is neither eye opening nor inspiring. I found myself reading it quickly in order to drop it off in a reading room instead of allowing such garbage to take up room in my carry on bag. You can go to the Villa Andarra in Bali (which in spite of being a small hotel, connects well with its guest) to read my copy for free.

Give Your Best, Then A Little Bit More.......2007-06-05

Jonathan Tisch's "Chocolates On The Pillow Are Not Enough" is a must read for anyone who is in the business of serving people - whether in the private, the non-profit, or the public sectors. (I have extrapolated the application of Tisch's ideas to organizations that are not commercial enterprises). Tisch translates his years of experience and observation as a hotelier to address both the why and the how of "meeting a challenge that never ends." It is the challenge of creating deeper, richer, more satisfying connections to your organization in today's complex, rapidly changing world. While you can get closure on a number of key management tasks, you can never declare "mission accomplished" when connecting with customers,employees, or donors. Like other relationships in life, a relationship with any stakeholder is a long-lasting, evolving, living entity.

Themes and practices in "Chocolates" are drawn from some of the world's smartest and most successful organizations including In-N-Out Burger, McDonalds, Dell, Sephora, Commerce Bank (NJ), Virgin Healthcare, Revolution On-line (Steve Case), Urban Outfitters, Anthropologie, Target, E-Z Pass, 311 phone exchange, Harley Davidson, and EBay. Any reader is bound to find one, two, or three exciting ideas that can be applied immediately in his/her own organization. Tisch adds "Big Aha's" at the end of each chapter summarizing the key thoughts/actions making the book a useful reference.

Tisch provides the hotelier's secret (people remember the experience not the attributes), and answers to the question "What happened to my customers?"(in world beset by discord, inequality, hyper-partisan politics, and the threat of terror). He helps us to re-imagine the customer experience and focuses our attention on creating customers who are happy to buy.

A most valuable part of the book for all will be the sections on the "The Art of Welcome." This is something most companies (and in particular, non-profits) do not give attention to, whether with customers, new employees, or suppliers. Tisch warns us to pay attention to the decompression zone, where people enter, and THEIR threshold resistance. We must learn to understand what makes people feel welcome, comfortable and relaxed. If we do, they want to buy (the customer), or make a significant contribution (the new employee, supplier, or donor).

"Chocolates" highlights why the art of the welcome is crucial to all organizations. And Tisch chides us to give our best, and then, a little bit more.

Lots of solid customer experience know-how.......2007-05-09

The book has two main sections - a problem/solution statement and a (much longer) section on "Reimagining the Customer Experience". Each chapter has a "Big Ahas" section at the end to summarize the critical points Jonathan is trying to make and the book is generally well-written and an easy read. It is a little hotel- or hospitality-industry centric but not more than you would expect given his background.

The first section lays out why the authors think that customers are more fickle and harder to please than in the past. Arguing that there is no way to turn back the clock, they talk about "getting back to basics" and creating stronger, longer-lasting ties to customers. He quotes the CEO of Proctor and Gamble "People remember experiences. They don't remember [product] attributes." The book talks about engineering the total customer experience as the solution, starting by focusing on the totality of the customers experience across every touchpoint. Among his solution ideas are looking for ways to give your customers both simplicity and flexibility, thinking about all the touchpoints your customers have, linking with customers directly even if you are not selling directly and that customers are a moving target.

The second part has a series of chapters, most of which had some great points. These range from discussion of the power of personalization and customization in making customers feel in control and happy to buy, to the challenges of providing security. He is a big proponent of transparency, arguing that what one customers knows all will soon know and that you can get real benefits out of being more transparent. He argues that even big organizations can think small in terms of welcoming customers that you should build your future with existing customers.

All in all a good and worthwhile read. You might want to consider The Long Tail: Why the Future of Business Is Selling Less of More also.

Great examples of companies that innovative with customer experiences.......2007-04-07

I got off to a slow start reading this book, stopping and restarting several times, but eventually once about 25% through the book it drew me in with its superb examples. It's made me rethink a couple things about my business as well!
This book may be frustrating for people in any kind of customer service at companies where they cannot improve the customer experience because of "rules" and mindset, but may encourage them to leave and go somewhere they'll be appreciated more.
For anyone in a position of any authority at an organization with lots of customers, especially less than very happy customers, this book is a great and insightful read.

Average customer rating:

Chocolates on the Pillow
Gail Greco
Manufacturer: Thomas Nelson
ProductGroup: Book
Binding: Hardcover

Chocolate | Baking | Cooking, Food & Wine | Subjects | Books

Desserts | Baking | Cooking, Food & Wine | Subjects | Books

General | Baking | Cooking, Food & Wine | Subjects | Books

General | Cooking, Food & Wine | Subjects | Books
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ASIN: 1558534547

Book Description

Gail Greco has gathered her favorite chocolate recipes in this unique collection. Dive into decadence with this little book devoted entirely to serving chocolate any time of day-from Chocolate Mint Breakfast Chews to Fudge Pie to Chocolate-Raspberry Cordials.

Each recipe has been tested and approved by the Cooking Association of Country Inns and has received its seal of approval.

Chocolates for the Pillows Nightmares for the Guests: The Failure of the Hotel Industry to Protect the Traveling Public from Violent Crime

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Chocolates for the Pillows Nightmares for the Guests: The Failure of the Hotel Industry to Protect the Traveling Public from Violent Crime
Kenneth Lane Prestia
Manufacturer: Bartleby Press
ProductGroup: Book
Binding: Paperback

General | Cooking, Food & Wine | Subjects | Books

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Murder & Mayhem | True Accounts | Nonfiction | Subjects | Books

General | Reference | Subjects | Books
ASIN: 0910155259

Book Description

How safe are millions of travelers who visit hotels and motels each year? While most people feel secure within the innkeeping environment, CHOCOLATES FOR THE PILLOWS, NIGHTMARES FOR THE GUESTS reveals, for the first time, that many hotels and motels have failed to provide adequate security and that guests are quite often the victims of violent crime and even brutal attack.

CHOCOLATES FOR THE PILLOWS, NIGHTMARES FOR THE GUESTS shows how much of the industry's efforts have been focused on hiding the prevalence and effects of violent crime and ignore the real problems of safety. The transient nature of travelers, who often carry large amounts of cash and other valuables make them prime targets for crime. The absence of proper deterrence measures and poor structural and landscaping design of hotels and motels creates an atmosphere that attracts criminals.

Prestia not only examines the causes of crimes against travelers, but demonstrates how they can be prevented. The book offers suggestions on what travelers can do to protect themselves. Anyone who travels for business and pleasure or is concerned with the safety of the traveling public will find that this book is must reading.

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Chocolates on the Pillow, Nuts on the Bus - The Truth about Guides, Europe & Romance on the Road
Mike Davis
Manufacturer: Far West Publishing Company
ProductGroup: Book
Binding: Paperback

General | Europe | Travel | Subjects | Books
ASIN: 0895404389
Release Date: 2006-10-01

Product Description

Wanderlust and lust. "Chocolates" is a passport to wander off the clichéd paths of travel narrative. It entertains and enlightens with unique information about the world's most celebrated locations: Paris, London, Roma, Firenze and much more. Authentic situations and lively dialogues reveal unusual, intense relations; including some bumpy tales of romance on the road. Fasten your seatbelt for a superior armchair adventure!

Chocolates for the Pillows, Nightmares for the Guests.(Brief Article): An article from: Trial

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Chocolates for the Pillows, Nightmares for the Guests.(Brief Article): An article from: Trial
Jeffrey A. Breit
Manufacturer: Association of Trial Lawyers of America
ProductGroup: Book
Binding: Digital

Book Description

This digital document is an article from Trial, published by Association of Trial Lawyers of America on May 1, 1994. The length of the article is 475 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Chocolates for the Pillows, Nightmares for the Guests.(Brief Article)
Author: Jeffrey A. Breit
Publication: Trial (Magazine/Journal)
Date: May 1, 1994
Publisher: Association of Trial Lawyers of America
Volume: 30 Issue: n5 Page: 83(1)

Article Type: Book Review, Brief Article

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